Courtney is a transformation leader reimagining how a modern PR agency operates—from systems to culture. Fueled by experience leading transformation initiatives for IBM, Haleon, McDonald’s and Pfizer, Courtney partners across teams to re-engineer workflows, implement scalable systems and evolve ways of working—leveraging technology and AI where they add real value. She is shaping a future-ready operating model that empowers talent, accelerates delivery and leverages emerging technologies.