Manager, Client Experience

Detroit, Michigan, United States

Published

05/02/2024

Apply now

One of the most exciting wonders of the automotive business is their proving ground – the place where top-secret development and testing happens. It’s the campus where engineers, designers and  executives test and evaluate their vehicles; it’s where new vehicles are put through their paces; where photography and video of future vehicles takes place and where media and guests are hosted for events. The campus covers more than 4,000 acres, has more than 4,500 staff and 170 buildings.  

 

We’re looking for a candidate who has two distinct skills to support this position.  

  1. An ability to write – whether it’s newsletters, campus-wide communications, internal communications missives, safety bulletins, or PowerPoint slides.  
  2. A strong facility for massive event coordination, and a well-honed ability to work with partners across the enterprise to make the event successful.  

 

You’ll have exposure to the top levels of this OEM leadership, event companies, communications leadership and more. The ability to communicate concisely, multi-task and be known for quick responsiveness is part and parcel to this job. Finally, exposure to highly-confidential information means this role is built on one of trust. 

 

Job overview 

  • Communications lead embedded with automotive clients. 
  • Coordinate all photo, video and event requests on campus.  
  • Position works closely with site leadership, safety, facilities and security.  
  • Opportunities include media programs, leadership meetings, internal recognitions, ribbon cuttings, executive drives, campus tours and vehicle reveals across client’s full portfolio. 
  • Manage campus internal communications site, including story mining and writing news stories for 4,500+ resident employees.  
  • Site aligns closely with other southeast Michigan campuses and corporate news page. 
    • Work closely with communications counterpart on facility, safety, medical and environmental announcements. 
  • Support external community outreach including volunteer opportunities and grant giving. 
  • Craft business plan communications messaging and support rollout throughout campus. 

  

Skills: 

  • Strong attention to detail. 
  • Event planning. 
  • Ability to balance multiple high-profile projects at once. 
  • Willing to adapt and change direction with short notice. 
  • Work independently.  

  

Qualifications:  

  • Proven writing ability 
  • Proven event coordination 
  • Ability to work with and manage all levels of colleagues from executives to hourly employees 
  • This is an on-site postion in Milford, Michigan 

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave 
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-RJ1 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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New York, New York, United States

Business Operations Associate, Global Client Experience and Market Resources

Job Description

Associate

Global Client Experience and Market Resource Management

 

The Weber Shandwick Collective is the earned-first strategic communications and consulting network built for the convergence of society, media, policy and technology. Backed by a Collective of specialist brands, including Weber Shandwick, and built for the era of earned, we help brands earn value by contributing value.

 

At Weber Shandwick, we create cultural value and help brands navigate the ever-changing age of earned. Our talented team builds brands by finding connection points in the real world. We energize the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands. 

 

 

The Role: 

Weber Shandwick is looking for a Junior Associate, Global Client Experience and Market Resource Management.  In this role, you will work with the global client experience leads to apply the deep understanding of client needs to resources required by client teams, including:

  • Supporting training and management of market resources enabling client work.
  • Supporting agency leaders responsible for managing client experience across North America as they work to uplevel skills throughout the community, share impactful work, bolster thought leadership and learning.

 

Ideally, you’re curious about the industry, a multitasker, detail-oriented, responsive and adept at managing deadlines.

 

Skills: 

  • Strong organizational and time management skills
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office Suite (most notably Excel and PowerPoint)
  • Strong attention to detail and responsiveness

 

Years Experience:

  • Approximately 3 years experience in an Administrative Support, Operations, Customer Service, or Coordination role

 

Responsibilities:

  • Support in global client survey coordination
  • Support NA client experience leaders’ logistics and content needs (including scheduling meetings, aggregating and organizing content and casework)
  • Review industry news for latest market resources developments
  • Explore new market resources and tools with initial vendor vetting requirements
  • Track and report usage of existing market resources
  • Assist in market resource onboarding and basic training

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

NYC Salary range: $50,000 – $55,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-EG1

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

New York, New York, United States

Vice President, Client Experience Digital - Healthcare

Vice President, Client Experience Digital

Weber Shandwick is currently seeking a Vice President Digital, Client Experience to join our Healthcare teams in our New York office to help lead integration across marketing functions on behalf of a major healthcare brand. This position is responsible for driving the success of the client relationship, including meeting client objectives within given budgets, and translating all these factors into strategic briefs and corresponding planning documents to ensure client satisfaction.

The Vice President Digital, Client Experience is responsible for working with cross-functional teams in the development and oversight of the execution of strategic social media and digital initiatives including development of campaigns, content creation and measuring the effectiveness of our initiatives.

An ideal candidate will have deep experience in the social and digital space on notable brands and be in tune with emerging trends within digital and social media, as well as understand the broader cultural shift-taking place through digital means.

Client-facing responsibilities will include strategic program planning, managing programs and activities to meet business objectives, effectively delegating projects, providing strategic counsel to team members and allocating agency resources while managing client schedules and budgets.

We want someone who is collaborative and willing to work on teams to do bold new things. Someone who wants to solve client problems in new ways as social media paradigms and practices evolve and shift.

Responsibilities:

  • Serve as a senior day-to-day client contact for a couple critical clients, responsible for building and nurturing the client relationship while supporting the management and optimization of a team to support digital and/or social efforts
  • Collaborate with cross-functional teams in the development, implementation and measurement of innovative digital brand strategies that are integrated with overall client marketing objectives/goals
  • Collaborate with agency partners (e.g. media, branding), as necessary, to develop and implement integrated program execution
  • Develop and track against client scopes of work
  • Demonstrate strong conceptual thinking with high energy and excellent “story-telling” skills demonstrated through writing creative briefs and verbal presentation
  • Become educated in client’s brand, customer base, business model and marketing objectives

Qualifications:

  • 8-10+ years of experience with a digital advertising and/or digital PR agency, healthcare experience is preferred
  • Possess a thorough command of the social media and digital world (from the evolving social web to mobile tools and trends), sophisticated client service and digital communications skills, high energy, and passion for this area of rapid change and innovation.
  • Work well within highly collaborative, multidisciplinary teams – displaying proven ability in running a team, controlling timelines and budgets, anticipating issues, and working towards solutions to complex problems.
  • Be able to communicate with client contacts across multiple levels, both at a reporting and strategic counsel level
  • Have exceptional creative and business writing skill
  • Lead cross-functional account teams to build content plans and campaign strategies designed to engage members of brand communities
  • Strong technical proficiency in social media platforms
  • Be able to analyze and synthesize data from the communities you manage, providing insights from the data to inform future recommendations and decisions
  • Have the proven ability to meet deadlines, juggle multiple projects and work independently in a fast-paced office environment

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

 

NYC Salary range: $145,000 – $180,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JR1

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

New York, New York, United States

Vice President, Client Experience Digital - Healthcare

Vice President, Client Experience Digital

Weber Shandwick is currently seeking a Vice President Digital, Client Experience to join our Healthcare teams in our New York office to help lead integration across marketing functions on behalf of a major healthcare brand. This position is responsible for driving the success of the client relationship, including meeting client objectives within given budgets, and translating all these factors into strategic briefs and corresponding planning documents to ensure client satisfaction.

The Vice President Digital, Client Experience is responsible for working with cross-functional teams in the development and oversight of the execution of strategic social media and digital initiatives including development of campaigns, content creation and measuring the effectiveness of our initiatives.

An ideal candidate will have deep experience in the social and digital space on notable brands and be in tune with emerging trends within digital and social media, as well as understand the broader cultural shift-taking place through digital means.

Client-facing responsibilities will include strategic program planning, managing programs and activities to meet business objectives, effectively delegating projects, providing strategic counsel to team members and allocating agency resources while managing client schedules and budgets.

We want someone who is collaborative and willing to work on teams to do bold new things. Someone who wants to solve client problems in new ways as social media paradigms and practices evolve and shift.

Responsibilities:

  • Serve as a senior day-to-day client contact for a couple critical clients, responsible for building and nurturing the client relationship while supporting the management and optimization of a team to support digital and/or social efforts
  • Collaborate with cross-functional teams in the development, implementation and measurement of innovative digital brand strategies that are integrated with overall client marketing objectives/goals
  • Collaborate with agency partners (e.g. media, branding), as necessary, to develop and implement integrated program execution
  • Develop and track against client scopes of work
  • Demonstrate strong conceptual thinking with high energy and excellent “story-telling” skills demonstrated through writing creative briefs and verbal presentation
  • Become educated in client’s brand, customer base, business model and marketing objectives

Qualifications:

  • 8-10+ years of experience with a digital advertising and/or digital PR agency, healthcare experience is preferred
  • Possess a thorough command of the social media and digital world (from the evolving social web to mobile tools and trends), sophisticated client service and digital communications skills, high energy, and passion for this area of rapid change and innovation.
  • Work well within highly collaborative, multidisciplinary teams – displaying proven ability in running a team, controlling timelines and budgets, anticipating issues, and working towards solutions to complex problems.
  • Be able to communicate with client contacts across multiple levels, both at a reporting and strategic counsel level
  • Have exceptional creative and business writing skill
  • Lead cross-functional account teams to build content plans and campaign strategies designed to engage members of brand communities
  • Strong technical proficiency in social media platforms
  • Be able to analyze and synthesize data from the communities you manage, providing insights from the data to inform future recommendations and decisions
  • Have the proven ability to meet deadlines, juggle multiple projects and work independently in a fast-paced office environment

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

 

NYC Salary range: $145,000 – $180,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JR1

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.