Senior Associate, Client Experience

 

What You Will Be Doing:

Our team is seeking a Senior Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Senior Manager, you will be responsible for developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills.

In addition, you should have an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs, as well as knowledge of the media landscape and considerations in this space. The ideal candidate will have broad interest in the full remit of healthcare communications, including social/digital, earned media, data and regulatory milestones, and unbranded disease awareness programming. Additionally, the ideal candidate will have a specific interest or experience in celebrity campaigns.

Other responsibilities include, but are not limited to:

• Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
• Lead project management, ensuring all activities are moving forward and are within deadlines
• Coordinate among interdisciplinary team of research, creative, digital and media strategists
• Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
• Manage client status reports, including materials trackers, media trackers, and website analytics trackers.
• Manage event and activation logistics in a variety of settings
• Set and meet campaign measurement and evaluation criteria
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Assist in financial management for clients, including development of invoices and activity reports

 What We Are Looking For:

• Experience working on multi-disciplinary (holistic) healthcare communication initiatives, ideally including disease education campaigns
• Familiarity with data and regulatory milestone communications
• Fluency and/or familiarity with earned, digital and social media
• Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
• Strong budgeting and financial management skills
• Experience with clients and accounts that are measurement and evaluation driven
• Strong presentation skills, poise, and professionalism
• Industry experience in healthcare communications and/or pharmaceuticals

Basic Qualifications

• At least 5 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
• The ability to manage multiple projects at various stages simultaneously.
• Be a self-starter who works well within a highly collaborative, multi-disciplinary team.
• BA or BS in Public Relations, Communications, or in a related field

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $100,000 – $115,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Who We Are

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

We Are Seeking:

Weber Shandwick is currently seeking a Vice President, Client Experience to join our Healthcare team. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our Healthcare Practice.

The Vice President will have proven leadership and client service skills, and experience managing integrated communications campaigns that drive measurable impact against our client’s business goals. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and growth. The successful candidate will have experience with leading regulatory and launch communications, as well as scientific and data communications for pharmaceutical products. They will also bring experience concepting and delivering consumer programs to reach patients and the public. For working style, the candidate possess never-ending curiosity, a desire to always do better, and the ability to inspire and connect with teams. They will be a hands-on team member who values people and culture, and drives innovation in the way we communicate on behalf of our clients – including incorporating new technologies and analytics tools in the workflow. We are a company of doers even at the most senior level.

PRIMARY RESPONSIBILITIES

• Drive development of solution-based program strategies and direct development of tactical plans
• Maintain daily client contact, serving as a trusted resource and advisor
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, A&I, etc.) to deliver on client plans
• Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties
• Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience
• Have ownership of client financials and profitability
• Coordinate integration with other agency partners
• Successfully navigate conflicts across internal stakeholders, clients and agency partners
• Manage ongoing team resourcing/staffing to ensure successful delivery of work product
• Actively participate in agency development and assist with new business

MINIMUM REQUIREMENTS

• 9-12 years of relevant healthcare communications experience, ideally both agency and in-house
• Significant experience providing thought leadership and counsel to senior management
• Ability to translate client needs into workable plans/projects
• Depth in stakeholder mapping and building programs to reach them in engaging ways
• Ability to understand, translate and implement market research and trends data to crystalize communications strategy and deliver on client business goals
• Experience building and leading high-performing teams; mentoring team members
• Strong project management skills and attention to detail
• Confident presenter and persuasive speaker
• Financial acumen in the areas of budgeting, billing and staffing
• Minimum: Bachelor’s Degree

ADDITIONAL REQUIREMENTS

• Strong decision-making skills
• Ability to multi-task in a deadline-oriented environment
• Collaborative team player
• Exceptional judgment when working with clients, teams and vendors
• Self-motivated, entrepreneurial and endlessly curious

Salary range: $145,000 USD – $180,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

The Weber Shandwick Collective is proud to be an Equal Opportunity/Affirmative Action employer. The Weber Shandwick Collective recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-GH

Who We Are

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

Senior Associate, Client Experience, Brand

Weber Shandwick is seeking a Senior Associate, Client Experience to join our Brand Practice on the West Coast.

As a Senior Associate, you will be supporting campaign development and execution for global campaigns, events and partnerships, driving awareness, reach and engagement for a global client. The ideal candidate is deeply immersed in consumer culture including lifestyle, tech, entertainment, fandom and sports, and brings a strong point of view on what’s trending across media, social platforms, and the broader cultural landscape.

Responsibilities

CLIENT AND WORK

• Liaises with clients and assists in day-to-day communications and account management, including organizing client meetings, developing timelines, activity reports, and other key client documentation.
• Supports a variety of strategic initiatives on client accounts, including assisting in the development and execution of integrated campaigns.
• Manages and executes key media relations deliverables, including media list creation, pitch development, press releases, reporting, and content creation.
• Supports campaign and program development by conducting relevant research and contributing creative ideas to media activations, planning meetings, and team brainstorms.
• Continually builds understanding and knowledge of clients’ business, competitive landscape, and industry trends to provide thoughtful recommendations.
• Partners with diverse, cross-functional teams to ensure strong execution of programs in support of client business objectives.
• Monitors, analyzes, and develops client coverage reports, leveraging industry measurement and listening tools to identify opportunities for growth and strategic evolution.

SELF LEADERSHIP AND TEAM EFFECTIVENESS

• Contributes to the work plan of junior team members and helps guide their work.
• Serves as a role model to team members, producing high-quality work and continually updating managers on activity progress.
• Proactively contributes to an inclusive team culture and consistently displays behaviors that support integration.

Qualifications

• BA or BS in Journalism, Business, Communications, or a related field.
• 2-3  years of relevant experience in communications, events or media relations roles.
• Experience supporting communications programs, either in an agency or in-house setting.
• Experience working with consumer brands including consumer tech companies.
• An obsession with culture and an understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences.
• A strong writer capable of crafting compelling narratives and media materials for various audiences.
• Highly organized, self-motivated, and detail-oriented, with strong project coordination skills and the ability to drive projects from start to finish.
• Demonstrates solid media relations skills, including experience with media monitoring, building media lists, and pitching.
• A critical thinker and confident communicator who is solutions-oriented and connects the dots between different workstreams.

Salary Range: $70,400 USD – $76,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-GH