Associate, Client Experience

Who We Are

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

We Are Seeking:

Weber Shandwick is currently seeking a Vice President, Client Experience to join our Healthcare team. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our Healthcare Practice.

The Vice President will have proven leadership and client service skills, and experience managing integrated communications campaigns that drive measurable impact against our client’s business goals. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and growth. The successful candidate will have experience with leading regulatory and launch communications, as well as scientific and data communications for pharmaceutical products. They will also bring experience concepting and delivering consumer programs to reach patients and the public. For working style, the candidate possess never-ending curiosity, a desire to always do better, and the ability to inspire and connect with teams. They will be a hands-on team member who values people and culture, and drives innovation in the way we communicate on behalf of our clients – including incorporating new technologies and analytics tools in the workflow. We are a company of doers even at the most senior level.

PRIMARY RESPONSIBILITIES

• Drive development of solution-based program strategies and direct development of tactical plans
• Maintain daily client contact, serving as a trusted resource and advisor
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, A&I, etc.) to deliver on client plans
• Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties
• Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience
• Have ownership of client financials and profitability
• Coordinate integration with other agency partners
• Successfully navigate conflicts across internal stakeholders, clients and agency partners
• Manage ongoing team resourcing/staffing to ensure successful delivery of work product
• Actively participate in agency development and assist with new business

MINIMUM REQUIREMENTS

• 9-12 years of relevant healthcare communications experience, ideally both agency and in-house
• Significant experience providing thought leadership and counsel to senior management
• Ability to translate client needs into workable plans/projects
• Depth in stakeholder mapping and building programs to reach them in engaging ways
• Ability to understand, translate and implement market research and trends data to crystalize communications strategy and deliver on client business goals
• Experience building and leading high-performing teams; mentoring team members
• Strong project management skills and attention to detail
• Confident presenter and persuasive speaker
• Financial acumen in the areas of budgeting, billing and staffing
• Minimum: Bachelor’s Degree

ADDITIONAL REQUIREMENTS

• Strong decision-making skills
• Ability to multi-task in a deadline-oriented environment
• Collaborative team player
• Exceptional judgment when working with clients, teams and vendors
• Self-motivated, entrepreneurial and endlessly curious

Salary range: $145,000 USD – $180,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

The Weber Shandwick Collective is proud to be an Equal Opportunity/Affirmative Action employer. The Weber Shandwick Collective recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-GH

Who We Are

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

Weber Shandwick is looking for a Manager to join our Healthcare team in New York. We are looking for a star candidate (4-5 years of experience) with an expertise specifically, in the healthcare marketing space.

Candidate must have a deep understanding of the influencer landscape, but also have unique experience developing and executing both earned-led brand and influencer-led campaigns. The following is a general outline of primary responsibilities.

The Essentials

• 4-5 years of related experience
• Thinking: Intellectual curiosity and creativity is a must.
• Storytelling: Understand the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.
• Communication: Speak, write and edit succinctly and compellingly.
• Management: Meet deadlines, put out fires and multi-task. Work fast, and work well.
• Interpersonal: Play nice, whether it’s in a team, with a team or independently.
• Technical: Know Word, PowerPoint, Excel and Outlook. Media databases and social tracking tools and knowledge of influencer management systems a plus.
• Detail-Oriented: Whether it’s a media list or a recap report, attention to detail and a commitment to delivering clear and precise work is essential.
• Spark: Understand what sets you apart.

Responsibilities

Brand Strategy & Execution

• Own responsibilities for executional leadership of multiple client programs, budgets, plans
• Demonstrate an expert-level understanding of the native features, unique audience behaviors, and evolving algorithms of major platforms (TikTok, Instagram, LinkedIn, X/Twitter, and Reddit) to maximize reach and engagement
• Proactively “platform-hack” emerging features (e.g., TikTok branded channels, LinkedIn “Influence” strategies, or Reddit AMAs) to pilot innovative, compliant content formats that break through traditional feed noise
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, influencer)
• Translate strategies into tactical plans; ensure team deliverables align with strategies
• Oversee the creation of media strategies that take an integrated approach to driving awareness with target audiences
• Proactively support and suggest improvements and new ideas to exceed client and team expectations by leveraging industry knowledge, experience and an always-on curiosity resulting in inspired research

Influencer Strategy & Execution

• Demonstrated passion for influencer marketing both personally and professionally; balanced interest in both healthcare and consumer brands
• Craft influencer strategies for yearlong plans and moment-driven launches
• Research, vet, contract and manage end-to-end talent relations, including complex contract negotiations, usage rights, and multi-channel deliverables.
• Architect comprehensive influencer briefing documents that translate dense compliance guardrails into actionable creative north stars.
• Oversee influencer briefings and content creation, monitor influencer content performance, track against KPIs and prepare detailed recaps
• Manage and build relationships with influencers and third-party agents
• Demonstrated expertise in social influencer tools and platforms, user behaviors and emerging trends
• Monitor platform-specific sentiment shifts in real-time, utilizing social listening tools to identify and mitigate reputational risks before they gain broader media traction.

Client & Team Engagement

• Communicate with clients on daily basis
• Provide basic client counsel
• Serve as a key participant in client meetings and presentations
• Proof and edit client related documents as needed
• Manage client and team resources and deliverables around major campaigns and product launches
• Mentor junior staff

Salary Range: $82,000 USD – $92,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-GH

Who We Are

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

Weber Shandwick is looking for a dynamic Vice President to join our Consumer team in our New York office supporting iconic global consumer brands.

We Are Seeking:

We are looking for a driven, self-motivated and culturally fluent, Vice President to join our Consumer team, working across global lifestyle and CPG brands. As Vice President, you will be responsible for leading day-to-day business and spearheading high-profile, award-worthy, earned-driven integrated campaigns for two of some of our top clients including Nespresso & Unilever W&C brands. This is a high-visibility leadership role in a fast-paced, integrated environment with cross-functional collaboration across channels and partners. You’ll work closely with clients, and integrated agency teams to deliver social-first, earned-led programs that drive engagement and buzz, while guiding a team of rising talent. 

What the Role Entails: 

• Lead multi-channel campaigns with an emphasis on earned media, cultural storytelling, and social/digital engagement
• Collaborate within IATs, working alongside creative, paid media, influencer, and experiential partners
• Oversee campaign launches from start to finish inclusive of planning, event/activation production, management of talent partner(s), and development of media materials and social briefs
• Ability to turn ideas into workable plans and presentations via decks
• Build trusted relationships with senior clients, offering strategic POVs and counsel
• Ensure programs are rooted in insights and measured against KPIs
• Manage diverse internal teams and SMEs with clarity and organization
• Lead by providing mentorship, fostering growth and innovation

Who You Are:

• Must have a strong passion for lifestyle and beauty brands, with a sharp awareness of emerging cultural and consumer trends
• Proven experience executing successful campaigns that generated earned media, drove social engagement, and made a cultural impact
• An expert in navigating Integrated Agency Teams, juggling multiple workstreams, and managing multiple clients
• A strategic thinker with strong instincts for what drives earned media and social buzz
• Strong ability to remain nimble and counsel clients through conflict
• Aptitude for financial analysis
• Confident working with senior clients and leading large teams
• A natural leader with strong presentation skills who pays attention to detail
• Sharp writing skills and a creative mindset
• Commitment and dedication to the agency’s success as well as individual career

Basic Qualifications: 

• At least 8-10 years’ experience in agency, PR/Communications space
• Experienced in leading account teams and integrated Media Strategy, ideally within the consumer or CPG industry
• Bachelor’s Degree in Communications, Business Management, or related field

Salary range: $125,000 USD – $165,000 USD 

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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