Senior Manager, Client Experience

Who We Are

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

Weber Shandwick is seeking a curious, creative, and media-savvy Account Director to join our team in Washington, D.C. This role is on our Corporate team, part of Weber Advisory—a unit delivering trusted, agile C-suite counsel by blending communications expertise with cultural insights to accelerate stakeholder and organizational value. This role will focus on executing communications, reputation and earned media strategies for corporate, advocacy and public sector clients at the intersection of business, policy, media and culture. 

The ideal candidate is a seasoned media strategist who understands the complexity of today’s business world and has a passion for creating communications strategies that make a real-world impact. They bring a proven track record of delivering effective integrated media campaigns and experience thriving on high-performing teams in a fast-paced environment. Candidates should have experience working with corporations across multiple sectors – experience in retail, technology, financial services, consumer lifestyle and healthcare sectors is particularly relevant.

This position will be based in our Washington, D.C. office on a hybrid schedule. 

About you: 

You live for a great story and have the strategic savvy to shape and deliver stories to multiple audiences across media platforms. With deep knowledge of top-tier business and lifestyle outlets, you know how to get stories placed — and noticed. You move seamlessly between legacy media and emerging platforms like Substack, podcasts, and content creators. Fluent in internet culture and always ahead of the trends, you know what’s hot, what’s next, and how to help organizations break through. 

You’re a strategic thinker who thrives in fast-paced environments and knows how to manage multi-faceted, integrated campaigns without missing a beat. You bring structure to ambiguity, all while juggling deadlines, media moments, and client needs with calm confidence. You’re immersed in media and culture and know how to turn insights into earned impact. A creative storyteller and collaborative partner, you bring curiosity, originality, and drive to everything you do. Ready to drive high-impact communications? Let’s talk.  

Responsibilities: 

• Shape and execute integrated communications strategies in partnership with agency and client teams 
• Counsel and interact effectively with clients and leaders at client organizations 
• Build and maintain excellent relationships with top-tier media across business, national/local broadcast, multicultural and lifestyle verticals 
• Immersed in the media and cultural landscape, as well as emerging issues that may impact clients directly or indirectly 
• Approach client work with curiosity — always seeking to understand the brand, its competitors, and the broader industry context 
• Proactively and reactively craft compelling, newsworthy stories that drive earned coverage 
• Develop strategic, earned-first plans and write high-quality media materials, including pitches, press releases, and messaging documents 
• Deliver consistently high-caliber work with a client-first mindset and sharp attention to detail 
• Collaborate with agency and inter-agency partners, serving as a key contributor across teams to drive alignment and deliver cohesive, large-scale campaign work 
• Mentor and develop junior team members through hands-on guidance, feedback, and professional development 
• Cultivate and participate in new business opportunities and pitches 

 Competencies: 

• Business Acumen – accelerate work to meet client and agency objectives  
• Client Service – build trust and deliver results across engagements 
• Proactivity – exhibit relentless pursuit for new and innovative ideas  
• Collaboration– build strong, high-impact relationships that deliver results 
• Critical Thinking– ask probing questions; anticipate and address gaps and needs 
• Conflict Resolution– possess sound judgment and savvy in navigating and resolving issues 
• Future-Forward – curious and engaged in AI as tool to enhance work and impact

Basic Qualifications: 

• 7-9 years of experience  
• Experience leading integrated media projects from start to finish, working with teams across various disciplines 
• Robust earned strategy and media relations experience 
• Experience providing counsel to senior leaders 
• Bachelor’s degree 

Washington D.C. Salary range: $95,000 USD – $125,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-GH

Who We Are

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

Associate, Client Experience, Consumer

Weber Shandwick has an exciting opportunity for an Associate, Client Experience to join our team. We are seeking a proactive, detail-oriented individual with a passion for beauty and fashion to support a fast-paced, high-profile account.

Job description:

We are seeking a candidate who is consistently one step ahead – always anticipating client and team needs, maintaining real-time coverage trackers, and ensuring meeting materials are prepared for internal and client calls. This role requires initiative and strong attention to detail.  

The ideal candidate should be deeply immersed in the beauty industry and should have a strong understanding of how brands are activating across channels and is eager to proactively share insights and learnings that add value to our clients.

This is a dynamic, always-on account, and we’re looking for someone who thrives in a fast-moving environment and brings a positive, can-do attitude to every task.

Responsibilities Include:

• Monitor media across print, digital, and social channels for brand coverage and competitor activity
• Prepare agendas and status sheets for all internal and client meetings including detailed call recaps
• Assist in compiling weekly, monthly and annual reports
• Support development of program and campaign recaps
• Establish and maintain relationships with stylists and stylist agencies
• Assist with product send-outs, sample coordination, and mailer development
• Support media outreach efforts during key tentpole moments
• Begin to build and establish media relationships by attending editor meetings, launch events and other external industry related events
• Oversee and manage product inventory inclusive of product orders and maintain organization of the product closet
• Support event and activation planning, execution and onsite staffing
• Assist with vendor invoice processing and quickly learn and navigate internal financial processes
• Identify emerging social and industry trends and proactively share relevant recommendations
• Proactively offer insights and learnings based on media landscape, industry activity and competitor analysis

Competencies:  

• Excellent written and verbal communication skills
• Strong attention to detail and organization
• Ability to manage multiple jobs and priorities in a day across multiple accounts in a fast-paced environment
• Proactive and solutions-oriented mindset
• Ability to build trust and rapport with the clients and internal teams
• Integrated understanding of digital, earned, paid media and social landscapes
• Passion for beauty PR and deep knowledge of the beauty industry
• Collaborative team player who contributes ideas and a point of view

Basic Qualifications: 

• Bachelor’s Degree 
• 1-2 years related professional experience 
• Beauty experience a plus
• Must be based in New York and available to work in-office three days a week

Salary range:  $55,000 USD – $60,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JP1 

Who We Are

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

Weber Shandwick is looking for a dynamic Vice President to join our Consumer team in our Chicago office supporting iconic global consumer brands.

We Are Seeking:

We are looking for a driven, self-motivated and culturally fluent, Vice President to join our Consumer team, working across global lifestyle and CPG brands. As Vice President, you will be responsible for leading day-to-day business and spearheading high-profile, award-worthy, earned-driven integrated campaigns for some of our top client brands. This is a high-visibility leadership role in a fast-paced, integrated environment with cross-functional collaboration across channels and partners. You’ll work closely with clients, and integrated agency teams to deliver social-first, earned-led programs that drive engagement and buzz, while guiding a team of rising talent. 

What the Role Entails:

• Lead multi-channel campaigns with an emphasis on earned media, cultural storytelling, and social/digital engagement
• Collaborate within IATs, working alongside creative, paid media, influencer, and experiential partners
• Oversee campaign launches from start to finish inclusive of planning, event/activation production, management of talent partner(s), and development of media materials and social briefs
• Ability to turn ideas into workable plans and presentations via decks
• Build trusted relationships with senior clients, offering strategic POVs and counsel
• Ensure programs are rooted in insights and measured against KPIs
• Manage diverse internal teams and SMEs with clarity and organization
• Lead by providing mentorship, fostering growth and innovation

Who You Are:

• Must have a strong passion for current pop culture, and a sharp awareness of how food and beverage brands can show up within it
• Proven experience executing successful campaigns that generated earned media, drove social engagement, and made a cultural impact
• An expert in navigating Integrated Agency Teams, juggling multiple workstreams, and managing multiple clients
• A strategic thinker with strong instincts for what drives earned media and social buzz
• Strong ability to remain nimble and counsel clients through conflict
• Aptitude for financial analysis
• Confidence working with senior clients and leading large teams
• A natural leader with strong presentation skills who pays attention to detail
• Sharp writing skills and a creative mindset
• Commitment and dedication to the agency’s success as well as individual career

Salary range: $119,000 USD – $155,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-PV1