Senior Vice President, Client Experience - Healthcare

Weber Shandwick is seeking a highly strategic and collaborative Senior Vice President to join our Client Operations and Project Management capability. This individual will play a critical role in driving operational excellence, cultivating talent, and aligning business objectives with operational strategies to achieve long-term success.

As one of the senior-most leaders in this space, the SVP will be responsible for overseeing large-scale new account transitions, driving transformations within existing client work, and leading the operational setup for new clients, including establishing processes, teams, and ways of working to ensure success. Additionally, the role will focus on elevating internal processes, ensuring financial health, and fostering team growth across regions and markets.

The SVP will work closely with the NA Operations lead, agency leadership, clients, and cross-functional teams to set new standards for operational efficiency, team management, and business growth, all while maintaining Weber Shandwick’s commitment to excellence and innovation.

Key Responsibilities:

• Set a clear vision for operational excellence and implement best practices that drive transformational change and agency-wide impact and within the Client Operations and PM capability.
• Strategically uncover growth opportunities within departments and lead the Client Operations and PM leadership team through focused, actionable planning to drive results.
• Lead large-scale transformation efforts tailored to existing clients and internal teams, aligning operations with Weber Shandwick’s business goals and ensuring consistent optimization and efficiency across all functions.
• Lead the operational setup for new clients by establishing streamlined processes, building high-performing teams, and defining ways of working to ensure seamless integration and delivery excellence.
• Provide strategic operational consultation by identifying risks and opportunities, driving large-scale operational models, and delivering actionable solutions.
• Act as the primary escalation point for operational challenges, ensuring seamless issue mitigation and continuous improvement.
• Partner with agency leadership to reinforce and promote the value of Client Operations and PM services as a growth engine for the agency and drive overall growth of the capability.
• Oversee the fiscal health across Clients and the remit assigned within he Client Operations and PM capability, ensuring billability, utilization, and sustainable financial practices.
• Negotiate large-scale, global and complex scopes, agreements, and budgets with clients, procurement, and internal parties such as Finance and Legal.
• Provide guidance on margin management and revenue growth by reviewing scopes of work and partnering with leadership on effective financial strategies.
• Lead casting efforts across the capability, ensuring optimal resource utilization and client satisfaction.
• Lead the development of high performing teams by strategically define training opportunities, lead educational sessions with senior agency leaders/offices, and actively sponsor and mentor emerging diverse talent to foster a culture of inclusivity.
• Drive inclusive hiring practices in collaboration with Talent Acquisition while managing and coaching a diverse team to develop the next generation of Weber Shandwick leaders

Requirements:  

• 15+ years of experience, with a demonstrated ability to lead complex operations at a global scale
• Deep understanding of operational processes, financial management, and business strategy.
• Exceptional leadership skills, with the ability to inspire and manage diverse teams while fostering a culture of inclusion and collaboration.
• Experience negotiating client contracts, scopes, and budgets with a focus on delivering both strategic and financial value.
• Strong communication and interpersonal skills, with the ability to work effectively with senior leadership, cross-functional teams, and clients.
• Excellent communication and organizational skills.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Salary range: $160,000 – $200,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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We Are Seeking:

We’re looking for a dynamic, self-motivated Senior Vice President to join our Consumer Practice, working across a portfolio of household Consumer brands. You will spearhead high profile, award-worthy, integrated influencer and earned media campaigns for one of our top consumer clients.

Working in a dynamic agency-client model, you will be the strategic connector that brings integrated activations to market. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of not only this business, but also our Consumer Practice. You will be responsible for all aspects of a client relationship and an integrated team and will supervise big pieces of business with multiple work streams and team members.

Responsibilities include recommending programs and activities coordinating with client’s goals, effectively delegating projects, offering counsel to team members and allocating agency resources to match client budgets. You will also be a key leader of business development, strategic program planning, analytics, media relations and the development and execution of creative concepts. Ideally, you will have global agency experience, and have executed large scale campaigns.

What We Are Looking For:

• Flawless ability to oversee many moving pieces with minimal oversight while managing junior team, clients and specialists across influencer and earned    
• Love for all-things related to lifestyle, entertainment and culture
• Can turn ideas into workable plans and presentations via decks
• Strong ability to counsel clients and deliver industry-leading expertise to both internal and external partners
• Proven experience building programs and ability to shape brand stories that drive social and influencer programs
• Capacity to convey ownership of assigned projects to junior team members
• Strong ability to remain nimble and counsel clients through conflict
• Can mobilize and motivate integrated teams while working independently and as part of a team
• Excellent oral and written business communication skills
• Aptitude for financial analysis
• Can complete challenging projects within set parameters
• Exceptional judgment when working with team members, client contacts and vendors
• Commitment and dedication to the agency’s success as well as individual career
• Can anticipate client and team needs
• Attention to detail and quality
• Instills confidence with clients and colleagues

 The right person for this role has:

• 12+ years of experience in PR inclusive of agency experience working on integrated communications campaigns, specifically earned media and influencer-led assignments
• Deep knowledge of the consumer products space, with experience in – and passion for – personal care, consumer health, beauty and lifestyle brands
• Proven track record of proactively identifying and delivering strategic opportunities that unlock account growth beyond the current or ‘expected’ remit
• Strong familiarity and expertise related to social, news and influencer channels that can further fuel earned-driven communications
• Exceptional client service track record with ability to counsel and interact effectively with senior management at client organizations
• Experience managing a large CPG account (over $1 million in billings) and the keen organizational skills needed to juggle multiple client needs at once
• Ability to efficiently manage cross-office teams that span multiple cities and countries with integrated account teams preferred
• Ability to be both strategic and hands-on, to flex with clients’ needs
• Success leading teams and developing talent
• An entrepreneurial spirit, strong leadership qualities, and a collaborative attitude
• A willingness to challenge how things have always been done, in a desire to continuously improve
• Excellent written, verbal, and interpersonal communication skills
• Proficient skills in MSOffice (PowerPoint, Excel and Word)
• BA or BS in Communications or related degree

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

This is a Hybrid role tied to our New York office.

NYC Salary range: $160,000 – $225,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Weber Shandwick is looking for a Vice President with Financial Services experience to join our team in New York.

We Are Seeking:

The Weber Shandwick New York office is currently seeking a Vice President to support several clients in our growing Financial Services portfolio within our Enterprise practice. The ideal candidate will have deep subject matter expertise in working in consumer finance sub-sectors such as payments, fintech, crypto, retail banking, personal finance, retirement and investing.

You will have the opportunity to drive a broad range of consumer and B2B2C campaigns across a variety of clients, while leading a team of practitioners and collaborating with Weber Shandwick’s network to develop strategic and creative client work. You will spearhead high profile, award-worthy, earned-driven integrated activations. You will work with high profile celebrity talent, influencers and events. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our practice. The ideal candidate will be responsible for all aspects of a client relationship and fast-moving account team. You will supervise big pieces of business with multiple work streams and team members.

What You Will Be Doing:

• Develop and grow positive relationships with clients, maintaining the company’s reputation in terms of delivery and quality
• Provide strategic counsel to clients, assess problems and define logical and effective solutions for clients
• Lead the delivery of quick-turn, high-profile project assignments across national and local markets
• Be a project management wiz. Communicate expectations and goals to the team on an ongoing basis, helping to keep the team motivated by communicating clear tasks and actions
• Work successfully with partner agencies as part of a client integrated agency team, both internally at WS and externally
• Work effectively with finance colleagues to deliver accurate estimates for client projects or new business work. The ideal candidate will lead monthly budget tracking, and compile and edit SOW’s that adhere to a full picture view of a project’s scope
• Write well-structured, persuasive content and help train other team colleagues to do the same
• Contribute innovative ideas for the client and new business work, inspiring ideation amongst team members

Qualifications:

• 8-10 years public relations experience, financial services client experience required
• Agency experience (preferred)
• Experience working in banking, insurance, retirement services, payments, credit cards, fintech and/or consumer finance with deep understanding of the competitive landscape, product differentiation and the relevant media landscape
• You are both a creative and a strategic thinker, and a natural team leader who operates quickly
• Needs to have a track record in client service to senior level clients
• Strategic media relations knowledge and strong relationships with relevant reporter beats across business financial and consumer press
• BA or BS in Communications or related degree

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $125,000 – $165,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations;

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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