Senior Manager, Client Experience - Healthcare

Weber Shandwick is seeking an enthusiastic, driven digital strategist to join our high-energy, high-performance team.

The ideal candidate should have a passion for digital innovation and telling brand stories across digital platforms. To be successful in this role, this individual has a solid digital marketing or background that includes ideating digital content, analyzing results and developing digital-specific project plans. The candidate will have the ability to successfully collaborate and thrive in a fast-paced environment, with responsibility across all aspects of the work we do – from helping to build digital strategies to constructing efficient editorial calendars and concepting social posts.

If that is you, let’s talk!

What we’re looking for:

• Experience in integrated digital marketing strategy and execution
• Ability to build fully-integrated strategies for major campaigns, product launches and digital assets for the world’s biggest brands
• Understanding of performance marketing tactics focused on results
• Background in demand gen, lead gen and social media marketing
• Experience in conducting research of various types such as; market landscape, persona, competitor and content research
• Experience in development of project plans, calendars, and workflow processes
• Ability to brainstorm and pitch compelling ideas for performance campaigns and projects
• Deep experience within cross-channel digital marketing strategies, working closely with different teams including creative, media, planning and PR
• Strong understanding of digital analytics, measurement and performance-driven insights
• Experience within B2B marketing (specifically in tech, healthcare, manufacturing, energy, finance or higher education, etc.)
• Keen interest in staying current with industry trends and updates that directly and indirectly affect our clients and our digital practice

The Essentials:

• Thinking: Seeing the forest through the trees for our clients and not getting caught in the minutia. Intellectual curiosity and creativity is a must.
• Communication: Speak, write and edit succinctly and compellingly.
• Storytelling: Understand the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.
• Management: Meet deadlines, put out fires and multi-task. Work fast and work well.
• Interpersonal: Collaborate well and play nice, whether it’s in a team, with other teams or independently.
• Passion: Determined to deliver high-quality work, to build close client relationships, to execute effectively, and to be motivated by the work.
• Technical: Skills in Microsoft Office Suite (Word, Excel, Powerpoint), Analytics tools (Google Analytics, OpenGraph and Insights), research & execution tools (Hootsuite, Brandwatch). Media databases and social tracking tools are a bonus.
• Detail-Oriented: Whether it’s a strategy presentation or monthly reporting insights, attention to detail and a commitment to delivering clear and precise work is essential.
• Spark: Understand what sets you apart.
• Growth: Recognizing where you can grow and be open to learning opportunities.

Additional Responsibilities:

• Be the lead strategist for digital clients
• Be a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team to deliver client success
• Provide client counsel while serving as a strategic driver for client meetings and presentations
• Expand the digital deliverables and offerings for our team
• Assist in the development and implementation of paid, owned and earned programs
• Efficiently manage client and team resources and deliverables around major campaigns and projects
• Write content briefs and develop project timelines
• Manage multiple projects at various stages simultaneously, while managing budgets and staffing around programs and campaigns
• Have excellent organization and time management skills
• Have very strong written and verbal communications skills
• Be able and eager to quickly learn new systems, tools, approaches and platforms
• Effectively manage client and team expectations around timelines, work, and deliverables

Basic Qualifications:

• 6-8 years of experience within the digital communications and marketing industry with a strong understanding of integrated strategies  
• 2+ years management experience leading small groups and projects
• Bachelor’s Degree
• Strong experience with both large-scale and start-up business environments preferred

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Salary range: $68,000 – $75,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Healthcare Communications Manager

What You Will Be Doing:

Our health team is seeking a Manager, Client Experience with healthcare industry experience and strong execution skills to implement integrated communications programs for our clients. In this role, you will contribute to bold strategies and lead activations that drive tangible business results, working on some of our largest and most dynamic clients in our network…and the industry.

 

We’re seeking a versatile, agile team member who can grasp bold concepts across health and science and execute with exceptional attention to detail.  Bring your ability to innovate, energy to get things done, and organization and prioritization to the table and join a 20+ Boston health team on multichannel communications for biopharma, life sciences and health technology clients.

 

Key responsibilities include, but are not limited to:

• Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
• Lead project management, ensuring all activities are moving forward and are within deadlines
• Coordinate among interdisciplinary team of research, creative, digital and media strategists
• Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
• Coordinate event and activation logistics across various settings with meticulous attention to detail
• Set and meet campaign measurement and evaluation criteria
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Assist in financial management for clients, including development of invoices and activity reports

 

 What we are looking for:

• Experience working on multi-disciplinary (holistic) healthcare communication initiatives
• Fluency and/or familiarity with earned, digital and social media
• Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
• Strong budgeting and financial management skills
• Experience with clients and accounts that are measurement and evaluation driven
• Strong presentation skills, poise, and professionalism
• Industry experience in healthcare communications and/or pharmaceuticals, product communications experience a plus
• Drive and self-motivation with a solutions-oriented mindset

 

Basic Qualifications

• At least 3-4 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
• Experience with pharmaceutical, biotech or medical device product communications strongly preferred
• The ability to manage multiple projects at various stages simultaneously
• Proven track record of exceptional writing and content development Be a self-starter who works well within a highly collaborative, multi-disciplinary team
• BA or BS in Public Relations, Communications, or in a related field

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Salary range: $78,000 – $88,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Senior Vice President, Client Experience, Healthcare

Weber Shandwick works with some of the largest pharmaceutical companies in the world, communicating about some of the most pressing health concerns.

We deliver innovative, impactful work for our clients that has resulted in significant growth of the practice and earned our teams multiple awards. This success is due to our people, our relationships, a culture that inspires, an incredible team of experts in scientific communications, and an embedded digital/social team who make our clients stand out. We are also well-connected to the large Weber Shandwick network, partnering daily with clients and colleagues globally.

About the Role

We are looking for a new SVP for our healthcare practice.

This is a unique, career-enhancing role on large accounts, and an opportunity to partner with exceptional senior account leaders across the company.

This new leader’s overall responsibility is to be the day-to-day strategist for the clients, manage the overall relationship, deploy the teams in the most efficient and productive way to execute flawlessly, and be a supportive coach. The successful candidate will have experience with data and regulatory milestones along with consumer programs, and display passion, never-ending curiosity, a desire to always be better, and the ability to inspire and connect with teams across offices. They will be a hands-on leader that fits with our overall culture. We are a company of doers even at the most senior level.

Responsibilities

• Build and nurture client relationships and grow business by providing leadership, direction and strategic guidance to colleagues, day-to-day teams and senior level clients
• Lead, develop and coach teams
• Guide and inspire clients to continue expand the kinds of communications work they are doing digitally directly tied to meeting their business challenges
• Develop quality standards and ensure client satisfaction
• Draw on our total agency resources for every project, including health creative, digital and media specialists
• Educate teams to ensure that they are delivering state-of-the-art counsel and content to their clients
• Stay ahead of the shifts in the healthcare environment and provide guidance to teams and clients
• Participate in new business pitch development and/or presentations
• Participate as part of the practice leadership team on the operations of the group
• Actively engage in the culture of the agency to lead by example
• Work with peers to further the mission, goals and culture of the agency
• Mentor individuals so that they are able to achieve their professional goals

Basic Qualifications

• Bachelor’s degree required
• 10+ years of experience in PR inclusive of agency experience working on large scale integrated communications campaigns

Additional Qualifications

• Deep knowledge of the pharma regulatory landscape
• Experience, at an agency or in-house, managing a large pharmaceutical account (over $1 million in billings) and the keen organizational skills needed to do so. Experience on accounts that span multiple cities with integrated account teams preferred
• Excellent written, verbal, and interpersonal communication skills
• Great track record of success leading teams and developing talent
• Proficiency in MSOffice, advanced proficiency in PowerPoint and other presentation platforms

Desired Qualifications

• An entrepreneurial spirit, strong leadership qualities, and a collaborative attitude
• Propensity to organize thinking, break down complexity and manage shifting priorities at a fast pace

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

CA Salary range: $180,000 – $245,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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