Vice President, Client Experience

 

Overview

 

Part of The Weber Shandwick Collective, we’re the earned-first global communications agency, led by world-class strategic thinkers and creative activators. We create shared and sustainable value for businesses, people, and society. We energize the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses

 

Our game-changing work is recognized by some of the most prestigious industry awards bodies, and we have won more than 135 Lions at the Cannes Lions International Festival of Creativity. We’re also PRWeek’s 2024 Global Agency of the Year as well as being listed on the Ad Age A-List 2024 and Fast Company’s Most Innovative Companies 2024.

 

More than ever, organizations need to solve for unprecedented challenges born of technology-driven disruption. We fuse global teams grounded in technology, digital innovation and analytics to help clients. As we live in an always-on world, our brand positioning reflects this need to engage with our always-on audience, just as we advise our clients to do. We inspire. We incite. We shape ideas and conversations, and we activate our global reach for local causes and multinational brands alike, and we’re always ready for more problems to solve.

 

Our Values:

 

CURIOSITY – We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions

 

INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias

 

COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made

 

IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, or clients and the world

 

Designation: Associate Project Manager

Location: Bengaluru

 

What will you do?

• Contribute to development of client tactical plans and cross-community implementation activities
• Successfully manage client expectations by ensuring adherence to timelines, budget and quality standards
• Develop initial client communications, key messaging and related materials
• Build client relationships, confidence and trust (at executional level)

You will be a good fit if you…

• Possess 3-4 years’ work experience in a PR agency
• Have industry knowledge – solid understanding of brands in the category of Consumer, Lifestyle, Consumer Tech will be an advantage
• Possess project management capability and business acumen
• Are good at networking, negotiation, coordination and possess organization abilities. 
• Are an analytical thinker and have the ability to formulate insights

Note from the team

At IPG we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

 Personal data held by IPG relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

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POSITION: Health Portfolio Lead (SVP/EVP), Corporate Healthcare, Health Policy & Public Affairs

PRACTICE: Health

LOCATION: Brussels

 

A little bit about us in Health

It’s never been a more challenging and exciting time to work in health communications. Artificial intelligence, data-driven insights and tangible tech solutions are all being used to communicate with a public – including patients, healthcare professionals and media – who are more engaged than ever before. At Weber Shandwick, we’ve always been on the front foot when it comes to innovation within the industry. We delve deeper to deliver genuine impact, empowering audiences to manage their own health whilst meeting business objectives for our clients.

It’s no surprise that big changes call for bold approaches. While Health is a serious business, campaigns can still be engaging and inspiring! Our diverse team is known for bringing science to life through digital innovation and multi-platform creative work. We handpick the best talent in the industry to include not only science communicators, but also specialists in strategy and planning, health analytics & digital experts, award-winning creatives, media experts & corporate & public affairs specialists to name but a few, to help our clients seamlessly navigate the ever-changing landscape. At Weber Shandwick, we push boundaries in health to deliver meaningful and industry leading inclusion offerings such as the Weber Shandwick Women’s Health and Health Equity initiatives.

Role Summary

We are looking for a Health Portfolio Lead (SVP/EVP) to lead our impressive Health team in Brussels. You will lead a team of EU & Global health communications and policy specialists whilst also building on the success of WS in corporate healthcare; to expand and propel the business forward. As part of this, we are looking for a candidate who can bring fresh thinking, new business opportunities and prospects in pharma and health and a proven track record in securing new business.

Your primary responsibility is to lead and manage the client portfolio, including large pharmaceutical and biotech companies, patient advocacy groups and medical societies. You will be the senior point of contact for clients, understanding their needs, and translating them into effective integrated communications and advocacy strategies. As a leader, you are responsible for maintaining client satisfaction, managing client relationships, and ensuring that projects are executed in alignment with the clients’ expectations & goals. 

The Health Portfolio Lead will also take charge of resource allocation for their clients, taking into account the budgets & the required skill sets working in close collaboration with the expertise leads. This involves understanding the expertise required for each project and communicating these needs to the appropriate expertise leads. 

 

New Business & Growth Responsibility  

The Health Portfolio Lead will be responsible for expanding the services offered to existing clients. You will identify opportunities for upselling and cross-selling additional services (from our expertise) that align with the clients’ evolving needs. By maintaining a deep understanding of our clients’ industries and challenges, you can proactively propose innovative strategies that showcase WS Brussels’ value and expertise. 

 

CLIENT AND WORK:  

• Client Portfolio Leadership: Leads and assumes responsibility for their portfolio ensuring client-centric approach in all aspects. Maintains a deep understanding of the accounts (and their needs) within the portfolio.    

• Strategic Advisor: Serves as trusted advisor to senior clients within their portfolio. Internally, plays a role as the go-to for industry knowledge for WS Brussels, EMEA and The Weber Shandwick Collective.  

• Resourcing: Enables high-quality client deliverables by effectively collaborating with Expertise Leads and ensure that client accounts are staffed with the right people. 

• Portfolio P&L: Is responsible for the portfolio P&L with a growth mindset

 

LEADERSHIP AND TALENT DEVELOPMENT:  

• Reporting lines: Reports to the Head of Client. Manages account leads & portfolio team members.  You will also partner closely with our President of Health EMEA and senior management across the broader EMEA health & corporate business as well as developing close relationships with health & corporate leads in both Brussels and across other EMEA offices to navigate additional business opportunities and help drive new business into Brussels.

• People Management: Provides coaching, line management, feedback, and support to team members in their portfolio, ensuring people goals are aligned with the portfolio’s’ business strategy. 

• Talent Acquisition & Hiring: Leads Talent Acquisition as main hiring manager for the health portfolio in collaboration with Head of Expertise (ad hoc) and People team. 

 

GROWTH AND BUSINESS DEVELOPMENT:  

• Growth & New Business: Drives the growth strategy for their portfolio in collaboration with agency leadership – actively seeks to grow portfolio through organic & proactive new business initiatives, activating own network of contacts in the industry.

• Organic growth: Demonstrates a sound understanding of our different areas of expertise, how these can be deployed to solve clients’ business challenges and creates opportunities for organic growth & synergies. 

• Financial acumen: Collaborates with agency leadership to meet the portfolio’s financials goals and profitability targets.  

• Industry knowledge: Advances industry/sector leadership and drives agency reputation through thought leadership, marketing and new business initiatives. 

 

BUSINESS ACUMEN:  

• Market Understanding:  Maintain a deep understanding of industry dynamics, agency competitive landscape, and emerging trends within each expertise, guiding strategic decisions for client portfolio. 

 

What do we offer?

Weber Shandwick Brussels offers invaluable opportunities for enthusiastic and driven individuals to grow as Public Affairs professionals. We offer a competitive salary with excellent benefits (mobile phone, group insurance, hospitalization & extra medical costs insurance, a representation allowance, lunch vouchers), 20 days annual leave + 10 days extra legal holidays, and flexible working (including up to 6 weeks working from abroad).

We are a global company so we offer the advantages of a big firm, including leading-edge AI and analytics tools and the resources to invest in your personal and professional growth. But, at our heart, we still have the spirit of the small company we used to be: entrepreneurial, ambitious, fun. We are known for our imaginative and powerful campaigns that drive policy change, great client relations, collaboration, and teamwork – and our success is down to our amazing people. We look for original thinkers, who are passionate about policy and politics, and have a point of view, those who are constantly curious, commercially-driven, deliver to a high standard, and are keen to contribute to our success. 

 

About us

Weber Shandwick is a leading global communications network that delivers next-generation solutions to brands, businesses, and organizations in major markets around the world. Led by world-class strategic and creative thinkers and activators, we have won some of the most prestigious awards in the industry. The Weber Shandwick Collective is part of the wider Interpublic Group.

With over 15 different nationalities in the office, Weber Shandwick Brussels truly represents the heart of Europe. We’re lucky to attract some of the best minds in PA, PR & Comms. At Weber Shandwick, you can be yourself and own your impact. We encourage an inclusive work environment where being authentic, caring for each other, and being entrepreneurial is part of our core values. We foster a culture of growth and collaboration, we celebrate the hard work we do, and we care for each other’s wellbeing while doing it. Come work with us and be a part of shaping culture.

 

Note from the Talent Acquisition Team

Weber Shandwick is an Equal Opportunities Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status. We make our careers website accessible to all users, if you need accommodation to participate in the application process, please let your Recruiter know. We got you!

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About the opportunity: 

Weber Shandwick is seeking an experienced and ambitious Executive Vice President (EVP) for our Healthcare team in Japan. This pivotal role involves spearheading public relations and communications strategies for our esteemed international and domestic clients within the healthcare sector.

Responsibilities:

Client Management:

• Serve as a primary point of contact and trusted advisor for our Healthcare clients based in Tokyo
• Develop and maintain strong, long-lasting client relationships, ensuring client satisfaction and retention.
• Act as the primary point of contact for senior client communications, providing strategic counsel and guidance on PR and communications initiatives.
• Collaborate with clients to understand their business objectives and align communication strategies to meet their goals.
• Lead client presentations, pitches, and strategic planning sessions to drive client success.
• Work closely with Weber Shandwick regional and global account leads within Healthcare, ensuring global client relationships are maintained.

Strategic Planning and Execution:

• Develop comprehensive strategic communication plans for healthcare clients, aligning with their business objectives and target audiences.
• Oversee the execution of PR campaigns, product launches, medical education programs, and events to ensure alignment with strategic goals.
• Monitor industry trends, competitor activities, and regulatory changes to inform strategic planning and decision-making.

Team Leadership and Mentoring:

• Provide strong leadership and mentorship to a team of healthcare communications professionals, fostering a collaborative and high-performing work environment.
• Set clear expectations, provide guidance, and empower team members to excel in their roles.
• Conduct performance evaluations, identify training needs, and facilitate professional development opportunities for team members.

Industry Expertise and Thought Leadership:

• Act as a thought leader, representing Weber Shandwick and sharing insights at industry events, conferences, and through thought leadership content.
• Contribute to the development of intellectual property, research, and whitepapers that showcase Weber Shandwick’s expertise in healthcare PR & communications.

 

PERSON PROFILE

• At least 10 years’ experience in Healthcare communications and previous experience of working in an agency environment. 
• Excellent communication and interpersonal skills, with fluency in both Japanese and English
• Extensive experience in healthcare communications, with a proven track record of managing PR campaigns, client relationships, and team leadership within an agency setting.  
• You’re a thought leader across the industry with a strong network across international and domestic Healthcare and Pharmaceutical companies in Japan.  
• Proven people leader who can demonstrate their ability to manage teams and individuals and provide them with the support and encouragement that enables them to perform to their fullest  
• Demonstrated experience in developing and executing integrated communications strategies within the healthcare sector.
• Strong business acumen and strategic thinking, with the ability to drive growth and deliver impactful results for clients. 

 

COMPANY OVERVIEW

Part of The Weber Shandwick Collective, we’re the earned-first global communications agency, led by world-class strategic thinkers and creative activators. We create shared and sustainable value for businesses, people, and society. We energise the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses.  

Our game-changing work is recognised by some of the most prestigious industry awards bodies, and we have won more than 135 Lions at the Cannes Lions International Festival of Creativity. We’re also PRWeek’s 2024 Global Agency of the Year and PRovoke Global SABRES’ 2024 Global Healthcare Agency of the Year, as well as being listed on the Ad Age A-List 2024 and Fast Company’s Most Innovative Companies 2024.  

 

TWSC VALUES  

Everything we do at TWSC is rooted in our core values of CURIOSITY, INCLUSION, COURAGE and IMPACT. 

We believe that the world of work has changed, which is why we have developed a unique employee experience that reflects the world we’re living in. Here’s what we offer:  

Flexible Working – We understand the need for flexible working and empower our employees to deliver impactful work wherever they are based.  

Global Mobility –We unlock opportunities for our employees by utilising our powerful network, and through our mobility initiative Access All Areas, which includes policies on ‘Work from Anywhere’, ‘International Relocation’ and our global ‘Explorer Program’  

Inclusive Culture – We look for qualified people from all backgrounds who are restless, curious and want to deliver impactful work in an environment where everyone can be their authentic selves. We strive every day to foster as inclusive a culture as possible. 

Mental Health and Wellbeing – Helping our people stay happy, healthy, and productive is our number one priority, so we’ll support your day-to-day life with our bespoke Intellect wellbeing offering.  

 

A note on inclusion

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

 

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