Senior Manager, Client Experience

San Francisco, California, United States

Published

06/11/2024

Apply now

Senior Manager, Client Experience

Job Summary  

Weber Shandwick is looking for a Senior Manager, Client Experience, to join our Tech and Corporate practices on the West Coast. The ideal candidate has experience with and a passion for B2B comms, including B2B technology, with strong project and campaign management skills including experience managing workstreams and clients spanning offices and time zones. In addition, the candidate will bring earned media expertise to lead and support workstreams that lean heavily on proactive, creative storytelling. 

Responsibilities: 

  • Serve as a primary day-to-day client contact, provide tactical counsel, manage workflows, lead projects, and anticipate needs of the client and team
  • Serve as a key day-to-day player in the fast growing West Coast and North America technology practice in addition to contributing to the strength of the West Coast and North America Corporate practice.
  • Lead client communications with supervision from manager and reliably represent agency to both internal and external stakeholders
  • Generate story ideas and topic angles, draft media relations materials, and pitch media to land earned coverage
  • Track status of account activities and take a lead role in proactively sharing updates with clients
  • Assist in account budgeting recommendations and ongoing tracking
  • Serve as a role model to team members and delegate tasks as appropriate while still remaining accountable for outcomes 

Basic Qualifications: 

  • BA or BS in communications or related field 
  • 6-7 years of related communications experience 
  • Experience in the technology sector, ideally enterprise technology.
  • Ability to think critically about account work, ask questions as needed and effectively solve problems
  • Exceptional judgment when working with team members, client contacts and partners
  • Be a strong hands-on, rubber-meets-road type that can organize projects and operate multi-faceted programs
  • Excellent written and verbal communication skills with the ability to effectively communicate with clients and internal team members across multiple levels
  • Strong time management skills and attention to detail
  • Ability to adapt quickly to changes
  • Demonstrates potential to lead multiple accounts and interact with senior level clients
  • Desire and ability to work in a fast-paced, entrepreneurial environment; applicant must be a self-starter, with the ability to work independently and interdependently across a diverse organization
  • Proficiency in Microsoft Office Suite, online services, and AP style writing is essential 

 Additional Qualifications:

  • Strong oral and written communication skills
  • Strong time management skills and attention to detail
  • Familiarity with Cision and other PR tools
  • Results-oriented 
  • Team player
  • Self-starter who accepts “ownership” of their own work but can also take direction

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

[California] Salary range: $89,000 – $105,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-SK1

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Similar positions

View all
waves-floating-image

Chicago, Illinois, United States

Manager, Client Experience

POSITION PROFILE 
We are seeking a Manager to join the Corporate Practice in our Chicago office to support a broad range of client and new business needs.

In this role, you will be working on programs involving reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to protect and drive corporate reputation and value proposition narratives a variety of clients and prospects across many industries.

The ideal candidate will possess experience and skills across many of the above areas and will be responsible for supporting multiple account teams and collaborating with specialists and subject matter experts across the practice and agency. 

The Manager will help lead work from concept to execution, be a primary client contact, and mentor junior talent. The ideal candidate must have strong written and oral communications skills, be able to creatively support corporate reputation and positioning programs that resonate in today’s environment and possess a passion for earned storytelling.  

PRIMARY RESPONSIBILITIES 

  • Own responsibilities for execution of client programs, budgets, and plans. 
  • Contribute to development of plans, translating strategies into tactics. 
  • Ensure team deliverables align with strategic plans to deliver strong results across agreed-to communications channels. 
  • Create media strategies and oversee pitching of well-developed stories to key national, trade and other media of importance to client goals. 
  • Developing executive positioning programs and tactical outputs including media, speaking, awards and social opportunities. 
  • Support issues and crises, including media monitoring, creation of reactive statements and materials, preparedness and scenario plans.
  • Build strong client and internal relationships, confidence and trust by proactively anticipating and understanding client needs.  
  • Leverage industry knowledge and experience to proactively support and recommend new ideas. 
  • Contribute to the career growth of junior team members, serving as mentor and role model. 
  • Actively participate in team culture, external visibility events and assist with new business. 
  • Demonstrate financial acumen in the areas of budgeting, billing and staffing. 

 BASIC REQUIREMENTS  

  • 5-7 years of experience, preferably with some agency background. 
  • Ability to translate client needs into workable plans/projects. 
  • Strong decision-making, problem-solving and project management skills. 
  • Experience providing thought leadership counsel and executional plans. 
  • Confident presenter and persuasive speaker. 
  • Experience working with integrated teams on integrated communications programs. 
  • Proven ability to effectively manage teams and contribute to the professional development of team members.  
  • Strong PowerPoint skills to create compelling client presentations.  
  • Self-motivated, entrepreneurial and endlessly curious. 
  • Minimum: Bachelor’s Degree  

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JP1 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Chicago, Illinois, United States

Vice President, Client Experience

Vice President, Client Experience

 

Weber Shandwick is looking for a Vice President to join our Consumer team 

We’re looking for a strong Vice President to join our Consumer Practice, working across a few of America’s most iconic food brands. You will be responsible for managing client relationships, playing a critical role in leading breakthrough activations that earn attention and helping to create truly fun and unique PR campaigns. You will be responsible for all aspects of a client relationship and integrated account team.

Other responsibilities include recommending programs and activities, coordinating with client’s goals, effectively coaching mid and junior level team members, offering counsel to clients and working with strategists, creatives and analysts to create the best work output. You will also be engaged with business development, strategic program planning, and the development of creative concepts. Ideally, you will have agency or consulting experience in the food and beverage or QSR categories. 

What We Are Looking For: 

  • A passion and curiosity for earned media and understanding the changing media landscape
  • Has a pulse on pop culture events and news which translate for earned media
  • Can turn ideas into integrated, workable plans and newsworthy campaigns
  • Capacity to convey ownership of assigned projects to junior team members and IAT partners
  • Can solve conflict (internal or external)
  • Can mobilize and motivate teams 
  • Can work independently and as part of a team
  • Excellent verbal and written business communication skills
  • Aptitude for budgets, scoping and financial analysis
  • Can complete challenging projects within set parameters
  • Exceptional judgment when working with team members, client contacts and vendors
  • Commitment and dedication to the agency’s success as well as individual career
  • Can anticipate client and team needs
  • Attention to detail and quality
  • Jumps in with solutions and “let’s try it” attitude
  • Instills confidence with clients and colleagues

Basic Qualifications: 

  •  At least 8-10 years’ experience in agency, PR/Communications space
  •  Experienced in Integrated Media Strategy and Media Relations, ideally within the food and beverage or relevant CPG space.
  •  Bachelor’s Degree in Communications, Business Management, or related field 

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including: 

  • Medical 
  • Dental 
  • Vision 
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JP1 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

New York, New York, United States

Account Director, Client Experience - Consumer

Account Director, Client Experience

Weber Shandwick is looking for a Director to join our Consumer team in our New York offices. 

We Are Seeking: 

We’re looking for a passionate brand enthusiast and strong Account Director to join our Consumer Practice, working across a few of America’s most iconic food and beverage brands. You will be responsible for playing a critical role in leading breakthrough activations that earn attention and helping to create truly fun and unique PR campaigns. In this role, you will be responsible for coaching, inspiring and motivating a high performing team while exceeding expectations for our clients.

In this role, you’ll be tasked with overseeing account programming while collaborating closely with our creative and earned media teams to advance programming and achieve business objectives both internally and externally. Fueled by your love of consumer-led programming and viral brand campaigns, we hope you’ll bring energy and enthusiasm to every client challenge while motivating colleagues around you.

What We Are Looking For: 

  • A strong leader, motivated to thrive within a fully-integrated business environment
  • A passion and curiosity for earned media and deep understanding the changing media landscape
  • Can turn ideas into workable plans 
  • Capacity to convey ownership of assigned projects to junior team members 
  • Ability to solve client challenges
  • Strong desire to mobilize and motivate teams 
  • Can work independently and as part of a team
  • Excellent oral and written business communication skills
  • Can complete challenging projects within set parameters
  • Exceptional judgment when working with team members, client contacts and vendors
  • Commitment and dedication to the agency’s success as well as individual career
  • Can anticipate client and team needs
  • Attention to detail and quality
  • Jumps in with solutions and “let’s try it” attitude
  • Instills confidence with clients and colleagues

Basic Qualifications: 

  •  At least 7 years of experience in agency, PR/Communications space
  •  Experienced in Integrated Media Strategy and Media Relations, ideally within the food & beverage or CPG space
  •  Bachelor’s Degree in Communications, Journalism, PR, Business Management, or related field 

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

 

NYC Salary range: $100,000 – $130,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-SK1

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.