Senior Vice President, Client Experience

Weber Shandwick seeks an experienced VP of Client Operations & Integrated Project Management to join our West Project Management team.  

 

Responsibilities:

• Serve as strategic operations lead across major consumer, tech, and healthcare accounts, demonstrating autonomy and strong decision-making skills.
• Cultivate and maintain strategic relationships with internal account leaders, procurement and operations teams across regions.
• Champion consistency in operational and project management practices, driving agency and client-side efficiencies, facilitating effective team integration, and establishing robust operational systems.
• Collaborate with diverse internal and client stakeholder teams to establish efficient and effective ways of working.
• Proactively mitigate and creatively resolve emerging issues and risks, sharing insights and opportunities for improvement with the extended project management team.
• Mentor and guide a team of project managers, continuously evaluating talent, resource needs, and assignments, optimizing the operational and project management infrastructure to support business growth.
• Partner with the client finance team to continuously assess the financial health of the portfolio, reporting to leadership and ensuring adherence to financial guidelines, including consistent scoping practices.
• Design and implement processes, templates, tools, and guidelines to optimize and elevate account/portfolio operations.
• Possess a comprehensive understanding of the production processes behind digital, social, content, media, and public relations campaigns.

 

 

Requirements:

• 10+ years of Project Management or Client/Portfolio Operations Experience.
• Strong financial management skills.
• Excellent written and verbal communication skills.
• Strong experience with scoping, development of budgets and schedules for complex programs with multiple workstreams.

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

California/Washington Salary range: $130,000 – $165,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Senior Manager, Client Experience, Healthcare

We are seeking a strong Senior Manager to join our Healthcare Practice. As a Senior Manager, you will be responsible for managing client and inter-agency relationships, playing a critical role in elevating the long-term success of our Health practice.

You will serve as the day-to-day client liaison, responsible for partnering with senior team members to supervise major pieces of business across several work streams. Other responsibilities include recommending programs and activities, planning and delivering against clients’ goals, effectively delegating projects, offering counsel to team members, and allocating agency resources to match client budgets.

In this role, you will be working on developing and overseeing annual plans, key messages/ corporate narratives reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to protect and drive corporate reputation and value proposition narratives for pharmaceutical, biotech, medical device and health association clients and prospects. We’re looking for someone with an equal passion for corporate communications and healthcare. Who understands product portfolios and pipelines as much as corporate communications. This individual must be an excellent people leader and client counselor, with a willingness and drive to roll up their sleeves and stay close to the work.

Additional responsibilities include, but are not limited to:

• Day-to-day client support and counsel
• Driving communications support around campaigns
• Working with several specialists including media, digital and creative
• Working with senior counselors on strategy
• Mentor, coach and support team members ensuring constant development of their skills
• Maintain financial responsibility for accounts
• Effectively manage team utilization and maintain financial responsibility for accounts

What We Are Looking For

• Understand broad healthcare landscape, trends and general issues facing the industry
• Can turn ideas into workable plans
• Capacity to convey ownership of assigned projects to junior team members
• Ability to propose solutions to challenges
• Can mobilize and motivate teams
• Can work independently and as part of a team
• Excellent oral and written business communication skills
• Can complete challenging projects within set parameters
• Exceptional judgment when working with team members, client contacts and vendors
• Commitment and dedication to the agency’s success as well as individual career
• Can anticipate client and team needs
• Attention to detail and quality
• Instills confidence with clients and colleagues

Basic Qualifications

• Bachelor’s Degree in Marketing, Communications, Public Relations or related field
• At least 5 years’ PR/communications experience, preferably with corporate experience and/or healthcare experience

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Salary range: $100,000 – $115,000 
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JR2

Senior Manager, Client Experience – Technology

New York, New York, United States

 

Weber Shandwick is looking for a Senior Manager, Client Experience – Technology to join our growing focused on supporting clients in the technology space, including enterprise software, electronics, semiconductor manufacturing and aerospace.

 

In this role, you will play a critical role in driving long-term success of our New York Technology practice, serving as day-to-day client liaison, recommending programs and activities to meet client goals, effectively managing external communications projects, delivering sound counsel and managing account budgets. The ideal candidate has a background in broad corporate communications with strong capability in media relations and experience – or strong interest – in technology.

 

If you are excited about taking your career to the next level with a team that’s smart, passionate and fun, then we want to talk to you!

 

Responsibilities 

• Develop understanding of the client’s industry, business and target audience, and work with senior specialists across media, strategy, creative and issues management to deliver solutions that meet program objectives
• Identify and analyze industry issues that directly and indirectly impact the client and distill meaningful insights to provide proactive counsel, and maintain real-time understanding of tech trends to support proactive ideation
• Generate storytelling ideas and topic angles, collaboratively develop content, draft media and briefing materials, and pitch media to land earned opportunities
• Assist in financial management for clients, including development of invoices, budget reconciliation and activity reports
• Actively participate in agency growth and assist with new business as needed
• Mentor, coach and support team members and support development of their skills
• Participate in office-wide initiatives, seminars and meetings to further professional learning and development

 

What we are looking for

• Business Acumen – ‘Big picture’ view with understanding of broader business goals and ability to make strategic decisions
• Proactivity – Intellectual curiosity and relentless pursuit of new ideas that can be converted into practical plans
• Collaboration – Ability to foster strong client relationships and build trust internally; Dedication to the practice’s success as well as individual career
• Critical thinking – Exceptional judgment when working with team members, client contacts and vendors; Capacity to identity key questions and anticipate client or team needs; Ability to grasp complex and technical topics
• Professionalism – Attention to detail and quality; Excellent spoken and written communications skills

 

Qualifications

• Bachelor’s Degree in Marketing, Communications, Public Relations
• 4+ years’ relevant experience
• Broad corporate communications experience, particularly in media relations
• Passion for technology is a must – experience and technical knowledge is a plus

About Us

Weber Shandwick is a leading global communications and engagement firm in 78 cities with a network extending to 129 cities around the world. The firm’s diverse team of strategists, analysts, producers, designers, developers and campaign activators has won the most prestigious awards in the world for innovative, creative approaches and impactful work. Weber Shandwick was the only public relations agency included on the Advertising Age Agency A-list in 2014 and 2015 and the only PR firm designated an A-List Agency Standout in 2017 and 2018. Weber Shandwick was honored as PRWeek’s Global Agency of the Year in 2015, 2016 and 2017, The Holmes Report’s Global Agency of the Year in 2010, 2012, 2014, 2015 and 2017, and The Holmes Report’s Global Digital Agency of the Year in 2016. The firm deploys deep expertise across sectors and specialty areas, including consumer marketing, corporate reputation, healthcare, technology, public affairs, financial services, employee engagement, social impact, financial communications and crisis management, using proprietary social, digital and analytics methodologies. Weber Shandwick is part of the Interpublic Group (NYSE: IPG). For more information, visit http://www.webershandwick.com.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $110,000 – $115,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JP1