Vice President, Client Experience

We Are Seeking:

We’re looking for a dynamic, self-motivated Senior Vice President to join our Consumer Practice, working across consumer health and CPG brands. You will spearhead high profile, award-worthy, social and influencer-driven integrated activations and productions for one of our top consumer health clients.

 

Working in a dynamic agency-client model, you will work with high profile talent, influencers and oversee global experiences for brands. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of not only this business, but also our Consumer Practice. You will be responsible for all aspects of a client relationship and account team and will supervise big pieces of business with multiple work streams and team members.

 

Other responsibilities include recommending programs and activities coordinating with client’s goals, effectively delegating projects, offering counsel to team members and allocating agency resources to match client budgets. You will also be engaged with business development, strategic program planning, analytics, media relations and the development and execution of creative concepts. Ideally, you will have global agency experience, and have executed multiple global campaigns in scale.

 

What We Are Looking For:

•         Flawless ability to oversee many moving pieces with minimal oversight while managing junior team and clients       
•         Love for all-things related to sports, lifestyle, entertainment and culture
•         Can turn ideas into workable plans and presentations via decks
•         Strong ability to counsel clients and deliver industry-leading expertise to both internal and external partners
•         Proven experience building programs and ability to shape brand stories that drive social and influencer programs
•         Capacity to convey ownership of assigned projects to junior team members
•         Strong ability to remain nimble and counsel clients through conflict
•         Can mobilize and motivate integrated teams while working independently and as part of a team
•         Excellent oral and written business communication skills
•         Aptitude for financial analysis
•         Can complete challenging projects within set parameters
•         Exceptional judgment when working with team members, client contacts and vendors
•         Commitment and dedication to the agency’s success as well as individual career
•         Can anticipate client and team needs
•         Attention to detail and quality
•         Instills confidence with clients and colleagues

 

 The right person for this role has:

• 12+ years of experience in PR inclusive of agency experience working on integrated communications campaigns, specifically social and influencer-led assignments
• Deep knowledge of the consumer products space, with experience in – and passion for – consumer health, beauty, personal care and lifestyle brands
• Proven track record of proactively identifying and delivering strategic opportunities that unlock account growth beyond the current or ‘expected’ remit
• Strong familiarity and expertise related to social, digital and influencer channels that can further fuel earned-driven communications
• Exceptional client service track record with ability to counsel and interact effectively with senior management at client organizations
• Experience managing a large CPG account (over $1 million in billings) and the keen organizational skills needed to juggle multiple client needs at once
• Ability to efficiently manage cross-office teams that span multiple cities and countries with integrated account teams preferred
• Ability to be both strategic and hands-on, to flex with clients’ needs
• Success leading teams and developing talent
• An entrepreneurial spirit, strong leadership qualities, and a collaborative attitude
• A willingness to challenge how things have always been done, in a desire to continuously improve
• Excellent written, verbal, and interpersonal communication skills
• Proficient skills in MSOffice (PowerPoint, Excel and Word)
• BA or BS in Communications or related degree

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $160,000 – $225,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-SK1

Senior Associate, Client Experience

Weber Shandwick is seeking an ambitious and detail-oriented Senior Associate for its New York office. This position will offer exposure to multiple areas of client experience, including social media, earned media and digital — offering an exciting opportunity to support a dynamic and engaged team dedicated to delivering innovative marketing and communications solutions for our clients. The ideal candidate will have a foundation in PR/journalism and social media, an interest in the consumer healthcare sector (though experience in health is not required), and a passion for pop culture.

The Essentials:

• Collaborate with teammates–often across multiple offices and departments–on a variety of projects
• Able to work in a dynamic team setting, but also can work independently

• Monitor brand social media channels following community management engagement protocol daily
• Keep a pulse on industry news, opportunistic trends, and social platform best practices
• Participate in category/competitive audits and recap findings
• Have strong research skills, from both a media targeting standpoint but also consumer trends and news
• Effectively execute timely media monitoring and reporting daily
• Strong attention to detail and a commitment to delivering clear and precise work, whether you’re building a media list, crafting social replies, or drafting a recap report
• Requires strong organizational and time management skills, with an ability to prioritize across multiple projects

What You’ll Be Doing: 

• Provide operational support on client projects, as directed
• Accurately maintain executional tools, trackers and reporting
• Lead creative trafficking to paid media agency
• Support website projects, including legal submissions
• Share results of the work in a structured way
• Proactively offer solutions for executional issues specific to assigned programs
• Engage, as appropriate, with client contacts
• Support, as appropriate, relative vendor management
• Compiling research, coverage and insight reports for the team and clients
• Social Media/Community Management support – inclusive of social listening, channel management, content calendar management, content posting, response matrix development, in-culture engagements
• Earned media support – researching reporters, building media lists, drafting media materials and pitches, pitching reporters and managing reporter relationships and media opportunities

Qualifications:

• Bachelor’s Degree
• Strong communication skills, both written and verbal, with a proactive approach to addressing issues and engaging with teams
• Confident presenter and persuasive speaker
• Self-motivated, entrepreneurial and endlessly curious
• PR agency/journalism/social media internship experience
• Professional demeanor
• Meticulous attention to detail
• Resourceful and effective problem solver
• Time management skills and the ability to prioritize tasks and manage workloads
• Independent, motivated and driven to meet key deadlines

Weber Shandwick is committed to fostering an inclusive, innovative, and supportive work environment. We are looking for individuals who are excited to contribute their skills, ideas, and enthusiasm to an award-winning team.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $62,400.00 – $70,000.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JR2

About the opportunity: 

Weber Shandwick is seeking an experienced and ambitious Executive Vice President (EVP) for our Healthcare team in Japan. This pivotal role involves spearheading public relations and communications strategies for our esteemed international and domestic clients within the healthcare sector.

Responsibilities:

Client Management:

• Serve as a primary point of contact and trusted advisor for our Healthcare clients based in Tokyo
• Develop and maintain strong, long-lasting client relationships, ensuring client satisfaction and retention.
• Act as the primary point of contact for senior client communications, providing strategic counsel and guidance on PR and communications initiatives.
• Collaborate with clients to understand their business objectives and align communication strategies to meet their goals.
• Lead client presentations, pitches, and strategic planning sessions to drive client success.
• Work closely with Weber Shandwick regional and global account leads within Healthcare, ensuring global client relationships are maintained.

Strategic Planning and Execution:

• Develop comprehensive strategic communication plans for healthcare clients, aligning with their business objectives and target audiences.
• Oversee the execution of PR campaigns, product launches, medical education programs, and events to ensure alignment with strategic goals.
• Monitor industry trends, competitor activities, and regulatory changes to inform strategic planning and decision-making.

Team Leadership and Mentoring:

• Provide strong leadership and mentorship to a team of healthcare communications professionals, fostering a collaborative and high-performing work environment.
• Set clear expectations, provide guidance, and empower team members to excel in their roles.
• Conduct performance evaluations, identify training needs, and facilitate professional development opportunities for team members.

Industry Expertise and Thought Leadership:

• Act as a thought leader, representing Weber Shandwick and sharing insights at industry events, conferences, and through thought leadership content.
• Contribute to the development of intellectual property, research, and whitepapers that showcase Weber Shandwick’s expertise in healthcare PR & communications.

 

PERSON PROFILE

• At least 10 years’ experience in Healthcare communications and previous experience of working in an agency environment. 
• Excellent communication and interpersonal skills, with fluency in both Japanese and English
• Extensive experience in healthcare communications, with a proven track record of managing PR campaigns, client relationships, and team leadership within an agency setting.  
• You’re a thought leader across the industry with a strong network across international and domestic Healthcare and Pharmaceutical companies in Japan.  
• Proven people leader who can demonstrate their ability to manage teams and individuals and provide them with the support and encouragement that enables them to perform to their fullest  
• Demonstrated experience in developing and executing integrated communications strategies within the healthcare sector.
• Strong business acumen and strategic thinking, with the ability to drive growth and deliver impactful results for clients. 

 

COMPANY OVERVIEW

Part of The Weber Shandwick Collective, we’re the earned-first global communications agency, led by world-class strategic thinkers and creative activators. We create shared and sustainable value for businesses, people, and society. We energise the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses.  

Our game-changing work is recognised by some of the most prestigious industry awards bodies, and we have won more than 135 Lions at the Cannes Lions International Festival of Creativity. We’re also PRWeek’s 2024 Global Agency of the Year and PRovoke Global SABRES’ 2024 Global Healthcare Agency of the Year, as well as being listed on the Ad Age A-List 2024 and Fast Company’s Most Innovative Companies 2024.  

 

TWSC VALUES  

Everything we do at TWSC is rooted in our core values of CURIOSITY, INCLUSION, COURAGE and IMPACT. 

We believe that the world of work has changed, which is why we have developed a unique employee experience that reflects the world we’re living in. Here’s what we offer:  

Flexible Working – We understand the need for flexible working and empower our employees to deliver impactful work wherever they are based.  

Global Mobility –We unlock opportunities for our employees by utilising our powerful network, and through our mobility initiative Access All Areas, which includes policies on ‘Work from Anywhere’, ‘International Relocation’ and our global ‘Explorer Program’  

Inclusive Culture – We look for qualified people from all backgrounds who are restless, curious and want to deliver impactful work in an environment where everyone can be their authentic selves. We strive every day to foster as inclusive a culture as possible. 

Mental Health and Wellbeing – Helping our people stay happy, healthy, and productive is our number one priority, so we’ll support your day-to-day life with our bespoke Intellect wellbeing offering.  

 

A note on inclusion

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

 

#LI-AS2