Vice President, Client Experience

Weber Shandwick is seeking a highly strategic and collaborative Senior Vice President to join our Client Operations and Project Management capability. This individual will play a critical role in driving operational excellence, cultivating talent, and aligning business objectives with operational strategies to achieve long-term success.

As one of the senior-most leaders in this space, the SVP will be responsible for overseeing large-scale new account transitions, driving transformations within existing client work, and leading the operational setup for new clients, including establishing processes, teams, and ways of working to ensure success. Additionally, the role will focus on elevating internal processes, ensuring financial health, and fostering team growth across regions and markets.

The SVP will work closely with the NA Operations lead, agency leadership, clients, and cross-functional teams to set new standards for operational efficiency, team management, and business growth, all while maintaining Weber Shandwick’s commitment to excellence and innovation.

Key Responsibilities:

• Set a clear vision for operational excellence and implement best practices that drive transformational change and agency-wide impact and within the Client Operations and PM capability.
• Strategically uncover growth opportunities within departments and lead the Client Operations and PM leadership team through focused, actionable planning to drive results.
• Lead large-scale transformation efforts tailored to existing clients and internal teams, aligning operations with Weber Shandwick’s business goals and ensuring consistent optimization and efficiency across all functions.
• Lead the operational setup for new clients by establishing streamlined processes, building high-performing teams, and defining ways of working to ensure seamless integration and delivery excellence.
• Provide strategic operational consultation by identifying risks and opportunities, driving large-scale operational models, and delivering actionable solutions.
• Act as the primary escalation point for operational challenges, ensuring seamless issue mitigation and continuous improvement.
• Partner with agency leadership to reinforce and promote the value of Client Operations and PM services as a growth engine for the agency and drive overall growth of the capability.
• Oversee the fiscal health across Clients and the remit assigned within he Client Operations and PM capability, ensuring billability, utilization, and sustainable financial practices.
• Negotiate large-scale, global and complex scopes, agreements, and budgets with clients, procurement, and internal parties such as Finance and Legal.
• Provide guidance on margin management and revenue growth by reviewing scopes of work and partnering with leadership on effective financial strategies.
• Lead casting efforts across the capability, ensuring optimal resource utilization and client satisfaction.
• Lead the development of high performing teams by strategically define training opportunities, lead educational sessions with senior agency leaders/offices, and actively sponsor and mentor emerging diverse talent to foster a culture of inclusivity.
• Drive inclusive hiring practices in collaboration with Talent Acquisition while managing and coaching a diverse team to develop the next generation of Weber Shandwick leaders

Requirements:  

• 15+ years of experience, with a demonstrated ability to lead complex operations at a global scale
• Deep understanding of operational processes, financial management, and business strategy.
• Exceptional leadership skills, with the ability to inspire and manage diverse teams while fostering a culture of inclusion and collaboration.
• Experience negotiating client contracts, scopes, and budgets with a focus on delivering both strategic and financial value.
• Strong communication and interpersonal skills, with the ability to work effectively with senior leadership, cross-functional teams, and clients.
• Excellent communication and organizational skills.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Salary range: $160,000 – $200,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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About the Opportunity    

Weber Shandwick is looking for a Senior Vice President, San Francisco Technology to lead several high-profile, fast-growing technology clients and work closely with agency leadership to shape the future and long-term success of our Technology Practice.

In this role, you will be responsible for managing all aspects of the client relationship and account team, building a deep understanding of clients’ businesses to develop programs that deliver tangible results, counseling & coaching team members, and allocating agency resources to match client budgets. You will also be engaged with business development, strategic program planning, and the development of creative concepts. Ideally, you will have agency or consulting experience in the Corporate/Consumer Communications and Tech space (both B2B and B2C). 

What We Are Looking For: 

• Team builder
• Can turn ideas into workable plans
• Capacity to convey ownership of assigned projects to junior team members
• Can solve conflict
• Can mobilize and motivate teams
• Can work independently and as part of a team
• Excellent oral and written business communication skills
• Can complete challenging projects within set parameters
• Exceptional judgment when working with team members, client contacts and vendors
• Commitment and dedication to the agency’s success as well as individual career
• Can anticipate client and team needs
• Attention to detail and quality
• Instills confidence with clients and colleagues

Basic Qualifications: 

• 10+ years’ experience in agency, PR/Communications space
• Experienced in Integrated Media Strategy and Media Relations
• Bachelor’s Degree in Communications, Business Management, or related field

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

[California/Washington] Salary range: $160,000 – $235,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

 #LI-JP1 

We Are Seeking:
The Weber Shandwick San Francisco office is currently seeking a Vice President to support several clients in our growing Corporate Practice. The ideal candidate will have experience in brand and reputation building communications, managing executive visibility, media strategy and team leadership. The candidate will have the opportunity to drive a broad range of corporate reputation campaigns across a variety of clients, while leading a team of practitioners and collaborating with Weber Shandwick’s network to develop strategic and creative client work.

What You Will Be Doing:
•    Develop and grow positive relationships with clients, maintaining the company’s reputation in terms of delivery and quality
•    Provide strategic counsel to clients where possible, being able to assess problems and define logical and effective solutions for clients
•    Lead the delivery of high-profile accounts across multiple markets
•    Execute client programs to support media relations, corporate event and executive visibility programs
•    Work successfully with partner agencies as part of a client integrated agency team, both internally at WS and externally
•    Work effectively with finance colleagues to deliver accurate quotations for all client projects or new business work
•    Write well-structured, persuasive content and help train other team colleagues to do the same
•    Contribute innovative ideas for the client and new business work, inspiring ideation amongst team members

 Qualifications:
•    8-10 years public relations experience, corporate PR background desired
•    Past experience working in an agency or in-house role coordinating with agency partners
•    Experience working on Corporate reputation campaigns across industries
•    You are both a creative and a strategic thinker, and a natural team leader
•    Needs to have a track record in client service to senior level clients
•    Strategic media relations knowledge
•    Experience working with C-suite executives on executive visibility programs
•    BA or BS in Communications or related degree
•    Experience working with tech clients or at a tech company is required 
•    Experience working with publicly traded companies that deal with financial/capital markets, regulatory and issues & crisis matters 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Salary range: $125,000 – $170,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JP1