Manager, Client Experience (Healthcare)

We Are Seeking:

We’re looking for a dynamic, self-motivated Senior Vice President to join our Consumer Practice, working across consumer health and CPG brands. You will spearhead high profile, award-worthy, social and influencer-driven integrated activations and productions for one of our top consumer health clients.

Working in a dynamic agency-client model, you will work with high profile talent, influencers and oversee global experiences for brands. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of not only this business, but also our Consumer Practice. You will be responsible for all aspects of a client relationship and account team and will supervise big pieces of business with multiple work streams and team members.

Other responsibilities include recommending programs and activities coordinating with client’s goals, effectively delegating projects, offering counsel to team members and allocating agency resources to match client budgets. You will also be engaged with business development, strategic program planning, analytics, media relations and the development and execution of creative concepts. Ideally, you will have global agency experience, and have executed multiple global campaigns in scale.

What We Are Looking For:

•         Flawless ability to oversee many moving pieces with minimal oversight while managing junior team and clients       
•         Love for all-things related to sports, lifestyle, entertainment and culture
•         Can turn ideas into workable plans and presentations via decks
•         Strong ability to counsel clients and deliver industry-leading expertise to both internal and external partners
•         Proven experience building programs and ability to shape brand stories that drive social and influencer programs
•         Capacity to convey ownership of assigned projects to junior team members
•         Strong ability to remain nimble and counsel clients through conflict
•         Can mobilize and motivate integrated teams while working independently and as part of a team
•         Excellent oral and written business communication skills
•         Aptitude for financial analysis
•         Can complete challenging projects within set parameters
•         Exceptional judgment when working with team members, client contacts and vendors
•         Commitment and dedication to the agency’s success as well as individual career
•         Can anticipate client and team needs
•         Attention to detail and quality
•         Instills confidence with clients and colleagues

 The right person for this role has:

• 12+ years of experience in PR inclusive of agency experience working on integrated communications campaigns, specifically social and influencer-led assignments
• Deep knowledge of the consumer products space, with experience in – and passion for – consumer health, beauty, personal care and lifestyle brands
• Proven track record of proactively identifying and delivering strategic opportunities that unlock account growth beyond the current or ‘expected’ remit
• Strong familiarity and expertise related to social, digital and influencer channels that can further fuel earned-driven communications
• Exceptional client service track record with ability to counsel and interact effectively with senior management at client organizations
• Experience managing a large CPG account (over $1 million in billings) and the keen organizational skills needed to juggle multiple client needs at once
• Ability to efficiently manage cross-office teams that span multiple cities and countries with integrated account teams preferred
• Ability to be both strategic and hands-on, to flex with clients’ needs
• Success leading teams and developing talent
• An entrepreneurial spirit, strong leadership qualities, and a collaborative attitude
• A willingness to challenge how things have always been done, in a desire to continuously improve
• Excellent written, verbal, and interpersonal communication skills
• Proficient skills in MSOffice (PowerPoint, Excel and Word)
• BA or BS in Communications or related degree

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $160,000 – $225,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-SK1

Senior Associate, Client Experience

Weber Shandwick is seeking an ambitious and detail-oriented Senior Associate for its New York office. This position will offer exposure to multiple areas of client experience, including social media, earned media and digital — offering an exciting opportunity to support a dynamic and engaged team dedicated to delivering innovative marketing and communications solutions for our clients. The ideal candidate will have a foundation in PR/journalism and social media, an interest in the consumer healthcare sector (though experience in health is not required), and a passion for pop culture.

The Essentials:

• Collaborate with teammates–often across multiple offices and departments–on a variety of projects
• Able to work in a dynamic team setting, but also can work independently

• Monitor brand social media channels following community management engagement protocol daily
• Keep a pulse on industry news, opportunistic trends, and social platform best practices
• Participate in category/competitive audits and recap findings
• Have strong research skills, from both a media targeting standpoint but also consumer trends and news
• Effectively execute timely media monitoring and reporting daily
• Strong attention to detail and a commitment to delivering clear and precise work, whether you’re building a media list, crafting social replies, or drafting a recap report
• Requires strong organizational and time management skills, with an ability to prioritize across multiple projects

What You’ll Be Doing: 

• Provide operational support on client projects, as directed
• Accurately maintain executional tools, trackers and reporting
• Lead creative trafficking to paid media agency
• Support website projects, including legal submissions
• Share results of the work in a structured way
• Proactively offer solutions for executional issues specific to assigned programs
• Engage, as appropriate, with client contacts
• Support, as appropriate, relative vendor management
• Compiling research, coverage and insight reports for the team and clients
• Social Media/Community Management support – inclusive of social listening, channel management, content calendar management, content posting, response matrix development, in-culture engagements
• Earned media support – researching reporters, building media lists, drafting media materials and pitches, pitching reporters and managing reporter relationships and media opportunities

Qualifications:

• Bachelor’s Degree
• Strong communication skills, both written and verbal, with a proactive approach to addressing issues and engaging with teams
• Confident presenter and persuasive speaker
• Self-motivated, entrepreneurial and endlessly curious
• PR agency/journalism/social media internship experience
• Professional demeanor
• Meticulous attention to detail
• Resourceful and effective problem solver
• Time management skills and the ability to prioritize tasks and manage workloads
• Independent, motivated and driven to meet key deadlines

Weber Shandwick is committed to fostering an inclusive, innovative, and supportive work environment. We are looking for individuals who are excited to contribute their skills, ideas, and enthusiasm to an award-winning team.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $62,400.00 – $70,000.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JR2

Position: Account Director (PR, Beauty and Lifestyle)

Location: Singapore

OVERVIEW

Weber Shandwick is one of the world’s leading global communications and marketing solutions firms with offices in 79 cities and a network extending to 120 cities on 6 continents. In the Asia Pacific region the firm operates in 18 markets including owned as well as affiliates and representative firms in other locales – spanning Greater China, Japan and Korea, India and Southeast Asia. Our heritage in Asia Pacific stretches back more than 60 years.

Led by world-class strategic and creative thinkers, Weber Shandwick has won numerous prestigious awards in the industry. These include being named #1 in the Public Relations and Brand Strategies category on Fast Company’s 2024 Most Innovative Companies list and PRWeek’s 2024 Global Agency of the Year. The firm was also one of Fast Company’s Best Workplaces for Innovators in 2023, PRovoke’s Global Agency of the Year in 2023, and Asia-Pacific Healthcare Consultancy of the Year in 2022 and 2023. Other accolades include Campaign Global PR Agency of the Year and Best Network: Asia Pacific 2023, PRCA Gold Standard Award for Asia-Pacific Network of the Year 2023 and being the most awarded PR agency at the 2023 Cannes Lions International Festival of Creativity. Weber Shandwick has also been honored on Ad Age’s A-List in 2024 and 2020, and Best Places to Work in 2019. The firm was named PRovoke’s Global Agency of the Decade in 2020 and ranked #1 on PRovoke’s Global Creative Index in 2021 and 2022. The agency was named PRWeek’s Purpose Agency of the Year in 2020 and 2021, Global Agency of the Year in 2015, 2016, 2017, and 2018, and Asia-Pacific PR Consultancy of the Year in 2017, 2019, and 2020. It was also ICCO Regional Network of the Year Asia Pacific in 2017, 2018, and 2019, and PRovoke’s Asia-Pacific Consultancy of the Year in 2017 and 2019.

Part of the Interpublic Group (NYSE: IPG), Weber Shandwick is the anchor agency within The Weber Shandwick Collective (TWSC) – the strategic communications and consulting network. Cumulatively, TWSC has earned more than 190 Cannes Lions.

Our Values: 

CURIOSITY – We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions

INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias

COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made 

IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, or clients and the world

About the opportunity:

The role of Account Director is to act as a lead liaison between clients, client partners and the Agency, and will focus on all account management initiatives. You will work closely with the clients and your manager in identifying short and long term needs and objectives; craft appropriate strategies as well as identify and implement quality solutions to achieve client goals. In addition, you will also be responsible for managing and leading agency resources in order to meet clients’ communications, marketing and advertising needs.

The Account Director should have excellent verbal and written communication skills and provide ongoing counsel and strategic guidance to the internal team and external client organization. This requires an ability to adapt to different types of situations, personalities and communication styles as this person will be required to work across all functional teams within the Agency and the client organization. The successful Account Director will ensure a collaborative working environment is achieved between the agency, the client, and partners.

The Account Director will also be accountable for the relevance and quality of every agency activity associated with the clients’ business and most importantly any creative products.

Responsibilities:

• Acts as the primary senior contact for client accounts, developing relationships with clients, working closely with them to understand their business and customer experience needs, and directly contributing to key project deliverables alongside the team.
• Demonstrates a strong grasp of clients’ business objectives, identifying opportunities where Weber Shandwick’s services can drive both short-term and long-term strategies, and actively collaborates with the team to translate these into actionable plans.
• Leads by example to ensure the account team understands the scope of work, actively participates in achieving objectives, and contributes to delivering exceptional client experiences.
• Possesses a deep understanding of strategy, creative, and production processes and actively engages in key project stages, providing input, reviewing work, and ensuring alignment with client goals.
• Proactively partners with other functional and account leads, not only driving integration but also working directly on projects to ensure seamless execution and alignment with client expectations.
• Sets and maintains high standards for the quality of creative ideas and work within brand guidelines, actively contributing to brainstorming sessions and creative reviews.
• Collaborates with clients and the team to develop budgets and ensures adherence by monitoring progress and addressing potential challenges in real-time.
• Fosters a collaborative work environment, actively participating in agency and client initiatives to strengthen partnerships and enhance project outcomes.
• Stays informed of relevant client, industry, and market developments, translating insights into actionable recommendations for the team and clients.
• Provides constructive feedback by reviewing work directly with the team, identifying areas for improvement, and offering solutions that elevate outcomes.
• Solves complex issues both independently and collaboratively, working hands-on with the team to address challenges and find innovative solutions.
• Acts as a mentor and role model, guiding junior team members through active coaching, knowledge sharing, and leading by example in day-to-day tasks.

Requirements:

• Minimum 7 – 10 years of experience in an account management role. PR/ Communications/ Advertising agency experience is preferred.
• Experience in managing global and regional briefs for global brands.
• Effectively led and developed account teams.
• Strong verbal and written communication and interpersonal skills to facilitate effective communications with clients and internal teams.
• Ability to work in a fast-paced environment, adapt to change and perform well under pressure, juggling multiple projects and deadlines.
• Proficient in Microsoft Office Suite (especially PowerPoint).
• Good time management skills and process driven.
• Experience in managing multi-disciplined campaigns.
• Effective resources allocation skills and ability to connect with different agency disciplines towards achieving clients’ deliverables.
• Special event experience is a bonus, particularly with red carpets, high-profile sponsorships, product launches, openings, stunts, media education events and influencer activations
• Global Perspective: Demonstrated experience working in or exposure to diverse cultures and countries, with an understanding of the nuances of different people, cities, and socio-economic conditions, including those in developing markets.
• Cultural Sensitivity: A strong ability to navigate and adapt to cultural differences with empathy and respect, fostering positive collaboration across a global team.
• Adaptable Communication: Flexibility to tailor communication styles and approaches to align with local norms and practices, ensuring clarity and effectiveness in diverse settings.
• Travel Readiness: Willingness to travel internationally as required, with an eagerness to immerse in and learn from different cultural environments.

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.