Manager, Client Experience - Healthcare

Associate, Crisis Communications

Weber Shandwick’s Global Crisis team helps leading organizations across the world both manage breaking negative issues and events affecting reputation and develop the internal culture and infrastructure needed to predict, prepare, and navigate them effectively. From conspiracy theories, environmental incidents and multinational bankruptcies to executive controversies and sweeping product recalls to high-profile litigation and fake news, we live at the front lines of media, culture, and conversation. Whether it is a program affecting internal stakeholders or an external effort to protect or defend an organization’s reputation, we work together with colleagues from around the country and globe daily, supplying crisis counsel to clients across industries and sectors, making deep curiosity a requisite for this position.  

Candidate Qualities  

As an Associate, you will have the unique opportunity to help drive communications around these challenging and exciting projects. You will be a day-to-day leader among the team’s Associate-level staff, working directly with senior leadership to help drive research, develop materials, staff projects, scope work, manage vendors, track budget and balance multiple shifting priorities in real-time. The ideal candidate will have excellent writing skills and the ability to perform in a fast-paced, deadline-oriented environment. You will be intimately familiar with current events and news trends and be able to translate that knowledge into actionable insights for clients. This extends to social and digital communications: you must have true analytical fluency in this area. A strong academic record is necessary, and experience in issues management is a bonus – but candidates of all backgrounds are encouraged to apply. 

Our Team

Our team is a group of smart, analytical and hardworking people who care deeply about helping lead our clients through a crisis to make a positive impact on society. We are on the front lines of some of the biggest, most complex issues – and the nature of our work requires an ability and eagerness to juggle multiple responsibilities and work on multi-office client teams. You will have the opportunity to play a leading role in driving both ongoing client engagements and discrete projects. 

What You Will Be Doing   

• Serves as key team member to support a range of complex, high-profile corporate issues /crisis communications situations (i.e., cybersecurity issues, product safety issues and recalls, mergers and acquisitions, executive leadership changes, IPOs etc.)  
• Supports development of press releases, crisis plans, media strategies, reactive media statements, talking points, FAQs, memos, crisis simulations and other deliverables as needed; 
• Supports monitoring and triaging of client issues  
• Conducts pressing research on a wide range of issues, review and prepare executive summaries and/or analyses detailing clear and concise findings, distill complex and substantial amounts of information into concise summaries and insights; begin to propose strategic and actionable recommendations 
• Provides input during development of projects based on insights and knowledge of client preferences 
• Prepares for and takes part in client meetings, including accurately capturing notes, agenda action items, call recaps, updating trackers, timelines and status documents
• Serves as role model to team members, producing high quality work and continually updating manager on activity progress
• Actively builds own knowledge, contributes to inclusive team culture and consistently displays behaviors that support integration
• Participates in our A-Team’s On-Duty rotational schedule covering evening and weekend hours, to handle critical client reports, ad-hoc research, and support emergent crises. 

 What We Are Looking For  

• Strong writing skills and meticulous attention to detail 
• Strong understanding of social analytics 
• Full analytical fluency in all social/digital platforms 
• Crisis communications, issues management, and/or public affairs experience 
• Sharp curiosity and an analytical mind  
• Ability to provide strategic and actionable recommendations based on research
• Highly effective oral and written communication skills 
• Familiarity with corporate financials
• Ability to prioritize multiple tasks and manage deadlines in a consistent manner
• Resourceful, effective problem solver
• Comfortable asking for help from and providing direction to team members
• Ability to take ownership, manage and see projects through from start to finish 
• Proactive self-starter and a quick learner
• Strong work ethic 

Basic Qualifications 

• 1-3 years of professional experience: in an agency/strategic consulting firm, political campaign or organization, law or similar setting 
• BA or BS, preferably in Political Science, history, journalism, International Relations or similar fields -Knowledge of basic PR skills and client service  
• Fluent in Microsoft Suite (e.g., Word, PowerPoint, Excel) and proficiency in research, media and social monitoring platforms (e.g., Brandwatch, Sysomos, Cision, Muckrack, TV Eyes, Critical Mention, Lexis-Nexis) 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $52,000-60,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Account Director, Client Experience, Healthcare

The Account Director will have proven leadership and client service skills, and experience managing integrated global communications programs. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction.

PRIMARY RESPONSIBILITIES:

• Maintain daily client contact, serving as a trusted resource and advisor
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans
• Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties
• Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience
• Have ownership of client financials and profitability
• Coordinate integration with other agency partners
• Successfully navigate conflicts across internal stakeholders, clients and agency partners
• Manage ongoing team resourcing/staffing to ensure successful delivery of work product
• Actively participate in agency development and assist with new business

MINIMUM REQUIREMENTS:

• 6-8 years of relevant global healthcare communications agency experience
• Ability to translate client needs into workable plans/projects
• Strong project management skills and attention to detail
• Experience managing high-performing teams; mentoring team members
• Confident presenter and persuasive speaker
• Financial acumen in the areas of budgeting, billing and staffing
• Minimum: Bachelor’s Degree

PREFERRED REQUIREMENTS:

• Strong decision-making skills
• Ability to multi-task in a deadline-oriented, fast-paced environment
• Collaborative team player
• Exceptional judgment when working with clients, teams and vendors
• Self-motivated, entrepreneurial, and endlessly curious

Benefits Statement

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $115,000 – $135,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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The Position:

Weber Shandwick’s office in San Francisco is seeking a Vice President to join its Weber Advisory team, with a focus on Financial Communications and Capital Markets.

About Us:

Weber Shandwick is a leading global communications and engagement firm in 78 cities with a network extending to 129 cities around the world. Our Corporate Issues Group has helped companies and organizations prepare for and respond to some of the most visible corporate, financial and political challenges of our time. The group comprises an integrated team of more than 20 strategists in New York and a global network of more than 300, who work across a broad range of special situations.

In our financial communications work, we advise public and private companies across industries on strategic and capital markets communications efforts that best position them among relevant stakeholders. Our engagements span the normal-course financial lifecycle (e.g., quarterly earnings, proxy statements) and transformative events (e.g., M&A/post-merger integration, IPO, litigation, bankruptcy, activism, executive management transitions, labor issues). We collaborate closely in these engagements with both the C-suite and key IR/PR personnel.  

What We Are Seeking:

We are looking for a senior-level practitioner who will focus mainly on financial communications and capital markets-driven work, but who is also a well-rounded “generalist,” able to contribute communications and/or investor relations expertise in support of transactional, reputational and broader corporate-level issues and other matters.

You will have the opportunity to contribute to a broad range of proactive and reactive financially-focused, issues-oriented and reputation management projects. You will be responsible for helping to strategize, draft and ensure the execution of new strategies, programs, campaigns and plans. Finally, you should be curious, resourceful and entrepreneurial.

What You Will Be Doing:

• Support/lead a range of financial communications and special situations, including M&A, shareholder activism, defense against short-sellers, bankruptcies, initial public offerings, series financing, as well as earnings support and other ongoing investor relations activities
• Create or help create, drive and execute a range of communications plans, as well as investor and media engagements
• Execute frequent media outreach around financial events, including backgrounding reporters, error correcting and facilitating client media interviews, as appropriate
• Provide strategic counsel to clients
• Work with client partners as appropriate, such as legal counsel, buy-side, vendors, etc.
• Collaborate with other Weber Shandwick teams/offices on financial comms related assignments
• Keep client programs on schedule and ensure all deadlines are met within set budget parameters
• Support thought leadership activities that better position Weber Advisory for capital markets and financial comms work
• Train and motivate more junior team members and help create opportunities for their growth
• Contribute toward Weber internal marketing activities that raise awareness and understanding of capital markets work and foster collaboration opportunities
• Participate in new business development for the group and collaborate among practice areas at the agency in support of new business pitches

Basic Qualifications:

• Bachelor’s degree in a relevant field
• 8+ years of relevant financial communications, investor relations and/or special situations experience at a prior agency and/or company
• Possesses a proficient understanding of capital markets and issues affecting the financial and reputational well-being of companies
• Is a skilled media relations strategist and practitioner with “tier one” and business media relations experience
• Thrives under pressure and can handle multiple projects in a demanding, deadline-oriented environment, while maintaining meticulous attention to detail
• Exercises exceptional judgment when working with clients, team members and vendors
• Communicates clearly, analytically and persuasively both orally and in writing
• Pays close attention to detail and quality
• Adept at solving problems and resolving conflicts
• Capable of mobilizing and motivating account teams, anticipating needs and instilling confidence

Preferred Qualifications:

• Experience with financial database such as Bloomberg, S&P Cap IQ, FactSet, Refinitiv, as well as media databases including Cision, MuckRack
• Is familiar with the latest digital (including AI) trends in social media strategy, tools and analytics
• Has experience directly counseling clients/senior ranking executives through a broad range of financial events, issues and special situations
• Has experience with reputation management and promoting/protecting brands through integrated communications programs
• Experienced and interested in supporting new business/cross-selling efforts
• Media and crisis training experience are a plus

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Salary range: $125,000 – $170,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JP1