Manager, Client Experience - Healthcare

Project Manager

Weber Shandwick is currently seeking a dedicated Project Manager, Integrated Project Management to join our winning team! In this role you will work closely with an integrated team across account, creative, influencer, social, analytics, and strategy, as well as report to a Director of Project Management, to lead projects on a major piece of business with a growing portfolio of brands.

Responsibilities:

• Independently manage multiple small to medium-scale integrated campaigns; collaborating with internal stakeholders, coordinating with various partners and managing vendors
• Demonstrate understanding the full project lifecycle from client brief to final delivery
• Own and manage project lifecycle with extended team, inclusive of scoping deliverables, resource management, hour estimates, timeline development, and project requirements/processes​
• Coordinate with creative, strategy, account management and other internal teams to help drive best-in-class solutions, deliver award winning results and mitigate risk and potential overservice
• Manage financial performance of accounts including scopes, burn report summaries and forecasting
• Lead internal team members on day-to-day project milestones and deliverables
• Partner with WS account team to manage team on-boarding processes
• Support in educating the team on roles and responsibilities, process and templates

Basic Qualifications:

• 4+ years of project management experience, preferably in an agency setting
• Strong financial management skills, including scoping, burn report tracking, resource allocation across project tasks
• Demonstrated success in managing different types of programs and deliverables, such as creative ideation, social and/or digital
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Detail-oriented, proactive, and skilled at driving clarity in complex projects
• Motivated and curious, a true team player eager to jump in, problem solve and lead teams to success
• Proficient in Microsoft Project/Smartsheet, Excel, and PowerPoint

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Salary range: $71,000 – $85,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Senior Vice President, Client Experience, Healthcare

Weber Shandwick works with some of the largest pharmaceutical companies in the world, communicating about some of the most pressing health concerns.

We deliver innovative, impactful work for our clients that has resulted in significant growth of the practice and earned our teams multiple awards. This success is due to our people, our relationships, a culture that inspires, an incredible team of experts in scientific communications, and an embedded digital/social team who make our clients stand out. We are also well-connected to the large Weber Shandwick network, partnering daily with clients and colleagues globally.

 

About the Role

We are looking for a new SVP for our healthcare practice, focusing on healthcare product communications. This role will lead at least two major accounts in the Chicago office reporting to an EVP. This is a unique, career-enhancing role on large accounts, and an opportunity to partner with exceptional senior account leaders across the company.

 

This new leader’s overall responsibility is to be the day-to-day strategist for the clients, manage the overall relationship, deploy the teams in the most efficient and productive way to execute flawlessly, and be a supportive coach. The successful candidate will have deep, proven experience leading therapeutic area and/or product communications programs, including branded and unbranded disease awareness programs, data and regulatory milestones, and paid, earned, and owned initiatives. The ideal candidate will display passion, never-ending curiosity, a desire to always be better, and the ability to inspire and connect with teams across offices. They will be a hands-on leader that fits with our overall culture. We are a company of doers even at the most senior level.

 

Responsibilities

• Build and nurture client relationships and grow business by providing leadership, direction and strategic guidance to colleagues, day-to-day teams and senior level clients
• Lead, develop and coach teams of 10-20 people
• Guide and inspire clients to continue expand the kinds of communications work they are doing digitally directly tied to meeting their business challenges
• Develop quality standards and ensure client satisfaction
• Draw on our total agency resources for every project, including health creative, digital and media specialists
• Educate teams to ensure that they are delivering state-of-the-art counsel and content to their clients
• Stay ahead of the shifts in the healthcare environment and provide guidance to teams and clients
• Serve as a business development lead, driving new business pitch development and/or presentations
• Participate as part of the practice leadership team on the operations of the group
• Actively engage in the culture of the agency to lead by example
• Work with peers to further the mission, goals and culture of the agency
• Mentor individuals so that they are able to achieve their professional goals

 

Basic Qualifications

• Bachelor’s degree required
• 11+ years of experience in PR inclusive of agency experience working on large scale integrated communications campaigns

 

Additional Qualifications

• Deep knowledge of the pharma regulatory landscape
• Experience, at an agency or in-house, managing a large pharmaceutical account (over $1 million in billings) and the keen organizational skills needed to do so. Experience on accounts that span multiple cities with integrated account teams preferred
• Excellent written, verbal, and interpersonal communication skills
• Great track record of success leading teams and developing talent
• Proficiency in MSOffice, advanced proficiency in PowerPoint and other presentation platforms

 

Desired Qualifications

• An entrepreneurial spirit, strong leadership qualities, and a collaborative attitude
• Propensity to organize thinking, break down complexity and manage shifting priorities at a fast pace

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Salary range: $171,000 – $235,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Vice President, Client Experience, Healthcare

We are seeking a strong Vice President to join our Healthcare Practice in Chicago. The Vice President will have proven leadership and client service skills, and experience managing integrated communications programs. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction.

 

Responsibilities:

• Manage programs involving reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to drive corporate reputation for pharmaceutical, biotech, medical device and health association clients and prospects.
• Manage workstreams with a focus on supporting corporate reputation communications and disease awareness campaigns with grassroots, community-level activations.
• Oversee communications programs in support of regulated products like medical devices and pharmaceuticals, including sharing of clinical data and regulatory milestones.
• Under senior guidance, support development of strategic plans and recommendations tailored to clients’ business objectives
• Draft key messaging and execute on materials proposed in plans, including but not limited to enterprise-level content, media strategies and pitches, narratives, strategic decks, and content for branded and unbranded disease awareness campaigns.
• Maintain daily client contact, serving as a trusted resource and advisor.
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans.
• Act as an effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties.
• Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience.
• Have ownership of client financials and profitability.
• Coordinate integration with other agency partners.
• Successfully navigate conflicts across internal stakeholders, clients and agency partners.
• Manage ongoing team resourcing/staffing to ensure successful delivery of work product.
• Actively participate in agency development and assist with new business

 

Basic Qualifications:

• Bachelor’s Degree in Marketing, Communications, Public Relations or related field
• At least 8+ years’ PR/communications experience
• Strong project management skills and attention to detail
• Experience managing high-performing teams; mentoring team members
• Confident presenter and persuasive speaker

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

 

Chicago Salary Range: $138,000.00 – $170,000.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JR1