Associate, Client Experience
Boston, Massachusetts, United States
Published
10/02/2025
Job Title: Associate, Healthcare Practice
Location: Boston (Hybrid)
About the Role:
The Healthcare Practice at Weber Shandwick is seeking a passionate and detail-oriented Associate to join our growing team. This role is ideal for someone enthusiastic about healthcare communications and driven to make an impact in the lives of patients.
The ideal candidate will bring a blend of broad communications and media relations experience, coupled with strong organizational and writing skills. As a core member of the Boston Health team, you will contribute to meaningful campaigns and projects in collaboration with clients, internal teams, and external stakeholders.
Key Responsibilities
Media Relations & Campaign Execution:
- Develop media materials such as press releases, pitch emails, reporter backgrounders, media lists
- Conduct targeted outreach to traditional, and digital media outlets to effectively amplify client messaging
- Build and nurture media relationships with healthcare-focused reporters and outlets
Content Development:
- Draft and finalize written documents, such as perspectives on industry issues, recommended communications tactics for clients, op-eds
- Assist in creating client deliverables, including educational materials, messaging and planning documents
- Support in creating copy and concepts for social media posts, executive speeches or similar content for owned channels
Research, Monitoring & Reporting:
- Conduct research, media audits, and competitive analyses independently to inform development of plans and recommendations
- Track and analyze media coverage, providing accurate and timely reports to clients and internal stakeholders
- Maintain essential trackers for projects, including materials development, media strategies, conference appearances, and event preparation
Project & Client Management:
- Support project workflows and maintain status reports to ensure smooth operations
- Prepare for and participate in client meetings, capturing key takeaways, next steps, and action plans
- Coordinate with colleagues, clients vendors and external partners to progress and finalize deliverables
Qualifications
Education & Experience:
- Bachelor’s degree in Communications, Public Relations, Marketing, or related field
- 1–2 years of experience in healthcare and/or public relations/media agency work
- Understanding of healthcare industry and ability to absorb highly technical and scientific concepts
Key Skills & Attributes:
- Strong interest in healthcare communications
- Exceptional written and verbal communication skills
- Meticulous attention to detail with strong organizational abilities
- Resourceful, proactive approach to problem-solving
- Ability to manage multiple tasks effectively and meet deadlines
- Comfortable working both autonomously and in a team environment
- Excellent collaborator that brings professionalism and poise
- Brings solutions-oriented mindset and can do spirit
Technical Proficiency:
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Familiarity with media monitoring tools and digital platforms
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
Boston Salary Range: $53,000-$58,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
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We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Los Angeles, California, United States; San Francisco, California, United States
Manager, Client Experience - Healthcare
What You Will Be Doing:
Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager, you will be responsible for developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills.
In addition, you should have an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs including FDA approvals, as well as knowledge of the media landscape and considerations in this space. The ideal candidate will have broad interest in the full remit of healthcare communications, including social/digital, earned media, data and regulatory milestones, and unbranded disease awareness programming. Additionally, the ideal candidate will have a specific interest or experience in patient and healthcare professional influencer and/or celebrity campaigns.
Other responsibilities include, but are not limited to:
- Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
- Lead project management, ensuring all activities are moving forward and are within deadlines
- Coordinate among interdisciplinary team of research, scientific communications, creative, digital and media strategists
- Develop a range of external and media materials including press releases, Q&As, key message documents, pitches, media monitoring flags, social media content, etc.
- Manage client status reports, including materials trackers, media trackers, and website analytics trackers.
- Manage event and activation logistics in a variety of settings
- Set and meet campaign measurement and evaluation criteria in partnership with analytics
- Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
- Assist in financial management for clients, including development of invoices and activity reports
What We Are Looking For:
- Experience working on multi-disciplinary (holistic) healthcare communication initiatives, ideally including disease education campaigns and product launches
- Familiarity with data and regulatory milestone communications
- Fluency and/or familiarity with earned, digital and social media
- Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
- Strong budgeting and financial management skills
- Experience with clients and accounts that are measurement and evaluation driven
- Experience mentoring junior team members
- Strong presentation skills, poise, and professionalism
Basic Qualifications
- At least 4 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
- The ability to manage multiple projects at various stages simultaneously
- Be a self-starter who works well within a highly collaborative, multi-disciplinary team
- BA or BS in Public Relations, Communications, or in a related field
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
California Salary range: $82,000 – $92,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-JR2
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
New York, New York, United States
Senior Manager, Client Experience
Weber Shandwick is looking for a Senior Manager to join our Consumer team in our New York office.
We Are Seeking:
We’re looking for a strong, motivated, hard-working and curious Senior Manager to join our Consumer Practice, working across lifestyle and CPG brands. You will spearhead high profile, award-worthy, earned-driven integrated activations and productions. You will work with high profile celebrity talent, influencers and red-carpet events. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our Consumer Practice. You will be responsible for all aspects of a client relationship and account team. You will supervise big pieces of business with multiple work streams and team members.
Other responsibilities include recommending programs and activities coordinating with client’s goals, effectively delegating projects, offering counsel to team members and allocating agency resources to match client budgets. You will also be engaged with business development, strategic program planning, analytics, media relations and the development and execution of creative concepts. Ideally, you will have agency or consulting experience in the Consumer communications or beauty/lifestyle space.
What We Are Looking For:
- Can turn ideas into workable plans and presentations
- Capacity to convey ownership of assigned projects to junior team members
- Can solve conflict
- Can mobilize and motivate teams
- Can work independently and as part of a team
- Excellent oral and written business communication skills
- Aptitude for financial analysis
- Can complete challenging projects within set parameters
- Exceptional judgment when working with team members, client contacts and vendors
- Commitment and dedication to the agency’s success as well as individual career
- Can anticipate client and team needs
- Attention to detail and quality
- Instills confidence with clients and colleagues
Basic Qualifications:
- At least 6-8 years’ experience in agency, PR/Communications space
- Experienced in Integrated Media Strategy and Media Relations, ideally within the consumer or CPG space
- Bachelor’s Degree in Communications, Business Management, or related field
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
NYC Salary range: $85,000 – $100,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-SK1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
New York, New York, United States
Account Director, Client Experience - Healthcare
Account Director, Client Experience, Healthcare
The Account Director will have proven leadership and client service skills, and experience managing integrated global communications programs. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction.
PRIMARY RESPONSIBILITIES:
- Maintain daily client contact, serving as a trusted resource and advisor
- Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans
- Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties
- Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience
- Manage workstreams with a focus on consumer and HCP programming and thought leadership.
- Have ownership of client financials and profitability
- Coordinate integration with other agency partners
- Successfully navigate conflicts across internal stakeholders, clients and agency partners
- Manage ongoing team resourcing/staffing to ensure successful delivery of work product
- Actively participate in agency development and assist with new business
MINIMUM REQUIREMENTS:
- 6-8 years of relevant global healthcare communications agency experience
- Ability to translate client needs into workable plans/projects
- Strong project management skills and attention to detail
- Experience managing high-performing teams; mentoring team members
- Confident presenter and persuasive speaker
- Financial acumen in the areas of budgeting, billing and staffing
- Minimum: Bachelor’s Degree
PREFERRED REQUIREMENTS:
- Strong decision-making skills
- Ability to multi-task in a deadline-oriented, fast-paced environment
- Collaborative team player
- Exceptional judgment when working with clients, teams and vendors
- Self-motivated, entrepreneurial, and endlessly curious
Benefits Statement
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
NYC Salary range: $115,000 – $135,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-JR2
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.