Account Director, Client Experience

Associate, Crisis Communications

Weber Shandwick’s Global Crisis team helps leading organizations across the world both manage breaking negative issues and events affecting reputation and develop the internal culture and infrastructure needed to predict, prepare, and navigate them effectively. From conspiracy theories, environmental incidents and multinational bankruptcies to executive controversies and sweeping product recalls to high-profile litigation and fake news, we live at the front lines of media, culture, and conversation. Whether it is a program affecting internal stakeholders or an external effort to protect or defend an organization’s reputation, we work together with colleagues from around the country and globe daily, supplying crisis counsel to clients across industries and sectors, making deep curiosity a requisite for this position.  

Candidate Qualities  

As an Associate, you will have the unique opportunity to help drive communications around these challenging and exciting projects. You will be a day-to-day leader among the team’s Associate-level staff, working directly with senior leadership to help drive research, develop materials, staff projects, scope work, manage vendors, track budget and balance multiple shifting priorities in real-time. The ideal candidate will have excellent writing skills and the ability to perform in a fast-paced, deadline-oriented environment. You will be intimately familiar with current events and news trends and be able to translate that knowledge into actionable insights for clients. This extends to social and digital communications: you must have true analytical fluency in this area. A strong academic record is necessary, and experience in issues management is a bonus – but candidates of all backgrounds are encouraged to apply. 

Our Team

Our team is a group of smart, analytical and hardworking people who care deeply about helping lead our clients through a crisis to make a positive impact on society. We are on the front lines of some of the biggest, most complex issues – and the nature of our work requires an ability and eagerness to juggle multiple responsibilities and work on multi-office client teams. You will have the opportunity to play a leading role in driving both ongoing client engagements and discrete projects. 

What You Will Be Doing   

• Serves as key team member to support a range of complex, high-profile corporate issues /crisis communications situations (i.e., cybersecurity issues, product safety issues and recalls, mergers and acquisitions, executive leadership changes, IPOs etc.)  
• Supports development of press releases, crisis plans, media strategies, reactive media statements, talking points, FAQs, memos, crisis simulations and other deliverables as needed; 
• Supports monitoring and triaging of client issues  
• Conducts pressing research on a wide range of issues, review and prepare executive summaries and/or analyses detailing clear and concise findings, distill complex and substantial amounts of information into concise summaries and insights; begin to propose strategic and actionable recommendations 
• Provides input during development of projects based on insights and knowledge of client preferences 
• Prepares for and takes part in client meetings, including accurately capturing notes, agenda action items, call recaps, updating trackers, timelines and status documents
• Serves as role model to team members, producing high quality work and continually updating manager on activity progress
• Actively builds own knowledge, contributes to inclusive team culture and consistently displays behaviors that support integration
• Participates in our A-Team’s On-Duty rotational schedule covering evening and weekend hours, to handle critical client reports, ad-hoc research, and support emergent crises. 

 What We Are Looking For  

• Strong writing skills and meticulous attention to detail 
• Strong understanding of social analytics 
• Full analytical fluency in all social/digital platforms 
• Crisis communications, issues management, and/or public affairs experience 
• Sharp curiosity and an analytical mind  
• Ability to provide strategic and actionable recommendations based on research
• Highly effective oral and written communication skills 
• Familiarity with corporate financials
• Ability to prioritize multiple tasks and manage deadlines in a consistent manner
• Resourceful, effective problem solver
• Comfortable asking for help from and providing direction to team members
• Ability to take ownership, manage and see projects through from start to finish 
• Proactive self-starter and a quick learner
• Strong work ethic 

Basic Qualifications 

• 1-3 years of professional experience: in an agency/strategic consulting firm, political campaign or organization, law or similar setting 
• BA or BS, preferably in Political Science, history, journalism, International Relations or similar fields -Knowledge of basic PR skills and client service  
• Fluent in Microsoft Suite (e.g., Word, PowerPoint, Excel) and proficiency in research, media and social monitoring platforms (e.g., Brandwatch, Sysomos, Cision, Muckrack, TV Eyes, Critical Mention, Lexis-Nexis) 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $52,000-60,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Account Director, Client Experience, Healthcare

The Account Director will have proven leadership and client service skills, and experience managing integrated global communications programs. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction.

PRIMARY RESPONSIBILITIES:

• Maintain daily client contact, serving as a trusted resource and advisor
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans
• Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties
• Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience
• Have ownership of client financials and profitability
• Coordinate integration with other agency partners
• Successfully navigate conflicts across internal stakeholders, clients and agency partners
• Manage ongoing team resourcing/staffing to ensure successful delivery of work product
• Actively participate in agency development and assist with new business

MINIMUM REQUIREMENTS:

• 6-8 years of relevant global healthcare communications agency experience
• Ability to translate client needs into workable plans/projects
• Strong project management skills and attention to detail
• Experience managing high-performing teams; mentoring team members
• Confident presenter and persuasive speaker
• Financial acumen in the areas of budgeting, billing and staffing
• Minimum: Bachelor’s Degree

PREFERRED REQUIREMENTS:

• Strong decision-making skills
• Ability to multi-task in a deadline-oriented, fast-paced environment
• Collaborative team player
• Exceptional judgment when working with clients, teams and vendors
• Self-motivated, entrepreneurial, and endlessly curious

Benefits Statement

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $115,000 – $135,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Public Relations Intern, Public Affairs (Spring 2026) 

We’re looking for an Intern to work on a range of public affairs clients. This is a full-time (40 hours/week), paid internship that will start in January and go through May. This role is hybrid out of our DC office. 

From creative brainstorming to day-to-day execution, Weber Shandwick’s Interns form the foundation of a talented team that generates groundbreaking, award-winning programs. During the program, you’ll work on campaigns for iconic brands and companies you likely encounter every single day.

What’s in it for you? Our Interns will earn practical experience as fully integrated members of account teams and will receive coaching from Weber Shandwick colleagues to help advance your career goals.  

More about the position:

What you’ll do all day:

• Create: Craft written communications including media materials and compelling social content
• Research: Analyze brands using various resources
• Engage: Share big ideas in brainstorms and with teams
• Plan: Assist in event coordination and logistics
• Hustle: Pitch stories to media, develop media lists, track placements, etc.
• Monitor: Track brands in traditional and social media

What we’re looking for from you:

• Thinking: Do it out of the box. Actually, it’s best if you’re wholly unfamiliar with the concept of boxes
• Digital: Know all the old school and the latest social media platforms, what brands are doing on them and what they should do next
• Communication: Speak, write and edit succinctly and compellingly
• Management: Meet deadlines, put out fires and multi-task. Work fast, and work well
• Detail-Oriented: Attention to detail and a commitment to delivering clear and precise work is a must
• Technical: Know Word, PowerPoint, Excel and Outlook. Familiarity with platforms like Cision, Muckrack, Meltwater, Talkwalker, Brandwatch, and/or Quid are a plus
• Dynamic: Ability to work in a fast-paced agency environment
• Spark: Understand what sets you apart

What you’ll get from us:

• Buddy: all new hires are paired with a buddy dedicated to making your time with us amazing
• Built-In Mentorship: access to former interns through panels and learning sessions who can give insight into what their experience was like, and advice on making the most of your summer
• In-person trainings and coaching: you’ll be invited to workshops and ongoing trainings in-person to introduce you to the latest and greatest in the industry
• A possible career: Internships have the possibility of growing into a full-time position
• A paycheck! Interns are paid hourly, at 40 hours per week

Requirements:

• Recent college graduate or related experience
• Availability: 40 hours a week from January to May

Washington DC Salary range: $20.00 – $20.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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