Account Director, Client Experience

Los Angeles, California, United States

Published

10/09/2024

Apply now

We are looking for a strong Account Director with both account management and media relations experience to join our West Coast Consumer practice! 

Are you a candidate with a passion for working with a range of clients (variety is the spice of life!), who is familiar with the current media landscape across verticals (consumer, tech, business and trade), is in tune with pop culture and who has proven experience leading cross-functional internal, agency and client teams to execute integrated campaigns? Then this role is for you.

The Essentials  

  • Thinking: Has intellectual curiosity, creativity and critical thinking skills; is able to connect the dots and evaluate opportunities strategically to ensure they break through and deliver on client goals
  • Earned-First Storytelling: Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next
  • Communication: Speaks, writes and edits succinctly and in a compelling manner
  • Leadership: Experience and a love for leading a team of other curious colleagues, clients and agency partners to execute flawlessly and to the highest quality standards
  • Client Service: A record of exceptional client service with the ability to counsel and interact effectively with senior management at client organizations
  • Management: Strong project management skills with the ability to ensure the team creates and meets deadlines. Works well in a fast pace environment
  • Interpersonal: Plays nice, whether it’s on a team, across geographies or independently
  • Technical: Is familiar with Word, PowerPoint, Excel and Outlook – media databases and social tracking tools are a bonus
  • Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a client-facing email, a strategic deck, a narrative, a recap report – or even just a Slack
  • Spark: Understands what sets themselves apart. And what is means to do good, impactful work.
  • Obsession with Culture: A clear understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences.
  • Financial Acumen: Experience managing clients’ budgets and allocating agency resources accordingly

What We’re Looking For:

  • A senior account management expert with a minimum of 6-10 years of experience and a background in consumer, consumer-tech, travel, fashion and/or CPG PR
  • BA or BS in Public Relations, Communications, Journalism or related field
  • Strong experience with both large-scale and start-up business environments preferred
  • Client interaction, media relations and industry knowledge
  • Effective team supervision, mentorship and leadership
  • Excellent communication/presentation skills; verbal and written
  • Management of earned media campaigns including thought leadership, product launches, earned-first creative campaigns, and more
  • Ability to counsel senior clients and their executives with flawless earned media strategy and creative storytelling
  • Manage clients, team resources and deliverables around major campaigns and programs.    
  • Can integrate earned media strategy seamlessly with digital, social and paid
  • Experience in new business development and organic business growth efforts in support of new business pitches

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

[California/Washington] Salary range: $100,000 – $130,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JP1 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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Detroit, Michigan, United States

Manager, Client Experience

We Are Seeking

Weber Shandwick is seeking a Manager (Account Supervisor level) to join our Client Experience team within our Consumer Practice, focused on a major automotive client. This candidate will have account management and media relations experience. Ideally, this candidate has some auto experience as well.

We are open to candidates who can work a hybrid schedule from Detroit or one of our other office locations. This role will report to the Detroit office.

Are you a candidate with a passion for working within a fast-paced, integrated team? Who is familiar with the current media landscape across verticals (consumer, auto, tech), has an interest in the growing creator economy, is in tune with culture, is endlessly curious, and who has proven experience leading teams to execute strategic campaigns? Then this role is for you.

 

What You Will Be Doing

The Essentials  

  • Thinking: Has intellectual curiosity, creativity and critical thinking skills; is able to connect the dots and evaluate opportunities strategically to ensure they break through and deliver on client goals.
  • Earned-First Storytelling: Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next
  • Management: Strong project management skills with the ability to work with team members on work that meets client needs and deadlines. Works well in a fast-paced environment, and thinks one step ahead
  • Communication: Speaks, writes and edits succinctly and in a compelling manner
  • Client Service: A record of exceptional client service with the ability to counsel and interact effectively with senior management at client organizations
  • Interpersonal: Fosters strong working relationships, whether it’s on a team, across geographies or independently
  • Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a client-facing email, a strategic deck, a narrative, a recap report – or even an internal chat
  • Obsession with Culture: A clear understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences.

Competencies

  • Business Acumen– align talent strategies to drive business goals
  • Client Service– client focus and ability to build trust and rapport across all levels
  • Proactivity – exhibit relentless pursuit for new and innovative talent strategies
  • Collaboration– build strong relationships at all levels across the organization
  • Critical Thinking– ask probing questions; anticipate and address critical talent gaps and needs
  • Conflict Resolution– possess sound judgment and savvy in navigating and resolving complex talent and organizational issues

Basic Qualifications

  • Bachelor’s Degree in Marketing, Communications, Public Relations
  • 4 to 5 years’ relevant experience
  • Media relations experience

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

#LI-RJ1 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Detroit, Michigan, United States

Manager, Client Experience

We Are Seeking

Weber Shandwick is seeking a Manager (Account Supervisor level) to join our Client Experience team within our Consumer Practice, focused on a major automotive client. This candidate will have account management and media relations experience. Ideally, this candidate has some auto experience as well.

We are open to candidates who can work a hybrid schedule from Detroit or one of our other office locations. This role will report to the Detroit office.

Are you a candidate with a passion for working within a fast-paced, integrated team? Who is familiar with the current media landscape across verticals (consumer, auto, tech), has an interest in the growing creator economy, is in tune with culture, is endlessly curious, and who has proven experience leading teams to execute strategic campaigns? Then this role is for you.

 

What You Will Be Doing

The Essentials  

  • Thinking: Has intellectual curiosity, creativity and critical thinking skills; is able to connect the dots and evaluate opportunities strategically to ensure they break through and deliver on client goals.
  • Earned-First Storytelling: Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next
  • Management: Strong project management skills with the ability to work with team members on work that meets client needs and deadlines. Works well in a fast-paced environment, and thinks one step ahead
  • Communication: Speaks, writes and edits succinctly and in a compelling manner
  • Client Service: A record of exceptional client service with the ability to counsel and interact effectively with senior management at client organizations
  • Interpersonal: Fosters strong working relationships, whether it’s on a team, across geographies or independently
  • Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a client-facing email, a strategic deck, a narrative, a recap report – or even an internal chat
  • Obsession with Culture: A clear understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences.

Competencies

  • Business Acumen– align talent strategies to drive business goals
  • Client Service– client focus and ability to build trust and rapport across all levels
  • Proactivity – exhibit relentless pursuit for new and innovative talent strategies
  • Collaboration– build strong relationships at all levels across the organization
  • Critical Thinking– ask probing questions; anticipate and address critical talent gaps and needs
  • Conflict Resolution– possess sound judgment and savvy in navigating and resolving complex talent and organizational issues

Basic Qualifications

  • Bachelor’s Degree in Marketing, Communications, Public Relations
  • 4 to 5 years’ relevant experience
  • Media relations experience

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

#LI-RJ1 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Los Angeles, California, United States

Public Relations Intern

Weber Shandwick’s West Coast is seeking a smart, passionate and diverse thinker to help us solve and create industry-defining work for a range of clients. Our internship offers an opportunity to shape data-driven, creative, integrated communications solutions while working closely with a team of dynamic professionals.

 

From creative brainstorming to day-to-day execution, Weber Shandwick’s Interns form the foundation of a talented team that generates groundbreaking, award-winning programs. Plus you’ll work on campaigns for iconic brands and companies you likely encounter every single day.

 

What you’ll do all day: 

  • Create: Craft written communications including media materials and compelling social content 
  • Research: Analyze brands using various resources
  • Engage: Share big ideas in brainstorms and with teams
  • Hustle: Pitch stories to media, develop media lists, track placements, etc.
  • Monitor: Track brands in traditional and social media 

 

What we’re looking for in a candidate: 

  • Thinking: Do it out of the box. Actually, it’s best if you’re wholly unfamiliar with the concept of boxes
  • Communication: Speak, write and edit succinctly and compellingly 
  • Digital: Know all the old school and the latest social media platforms, what brands are doing on them and what they should do next
  • Management: Meet deadlines, put out fires and multi-task. Work fast, and work well
  • Detail-Oriented: Attention to detail and a commitment to delivering clear and precise work are critical
  • Technical: Proficiency in Microsoft Office Suite. Familiarity with platforms like Cision, Muckrack, Meltwater, Talkwalker, Brandwatch, and /or Quid a plus
  • Dynamic: You must be able to work in a fast-paced agency environment and juggle tasks
  • Spark: Understand what sets you apart

 

What you’ll get from us: 

  • Buddy: All new hires are paired with a buddy dedicated to making your time with us amazing
  • Built-In Mentorship: You’ll be invited to panels and workshops to learn from the greatest in the industry
  • A possible career: Internships have the possibility of growing into a full-time position
  • A paycheck! Interns are paid hourly 

 

Requirements: 

  • The ideal candidate must be a college graduate by the start of the internship or have demonstrated transferrable skills
  • Must be available to work 40 hours a week

[California/Washington] Salary range: $20.00 – $20.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-LC1 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.