Manager, Client Experience - Healthcare

Weber Shandwick is looking for a Senior Manager to join our Consumer team in our New York office.

We Are Seeking:

We’re looking for a strong, motivated, hard-working and curious Senior Manager to join our Consumer Practice, working across lifestyle and CPG brands. You will spearhead high profile, award-worthy, earned-driven integrated activations and productions. You will work with high profile celebrity talent, influencers and red-carpet events. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our Consumer Practice. You will be responsible for all aspects of a client relationship and account team. You will supervise big pieces of business with multiple work streams and team members.

Other responsibilities include recommending programs and activities coordinating with client’s goals, effectively delegating projects, offering counsel to team members and allocating agency resources to match client budgets. You will also be engaged with business development, strategic program planning, analytics, media relations and the development and execution of creative concepts. Ideally, you will have agency or consulting experience in the Consumer communications or beauty/lifestyle space.

What We Are Looking For:

•         Can turn ideas into workable plans and presentations
•         Capacity to convey ownership of assigned projects to junior team members
•         Can solve conflict
•         Can mobilize and motivate teams
•         Can work independently and as part of a team
•         Excellent oral and written business communication skills
•         Aptitude for financial analysis
•         Can complete challenging projects within set parameters
•         Exceptional judgment when working with team members, client contacts and vendors
•         Commitment and dedication to the agency’s success as well as individual career
•         Can anticipate client and team needs
•         Attention to detail and quality
•         Instills confidence with clients and colleagues

Basic Qualifications:

•         At least 6-8 years’ experience in agency, PR/Communications space
•         Experienced in Integrated Media Strategy and Media Relations, ideally within the consumer or CPG space
•         Bachelor’s Degree in Communications, Business Management, or related field

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $85,000 – $100,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Account Director, Client Experience, Healthcare

The Account Director will have proven leadership and client service skills, and experience managing integrated global communications programs. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction.

PRIMARY RESPONSIBILITIES:

• Maintain daily client contact, serving as a trusted resource and advisor
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans
• Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties
• Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience
• Manage workstreams with a focus on consumer and HCP programming and thought leadership. 
• Have ownership of client financials and profitability
• Coordinate integration with other agency partners
• Successfully navigate conflicts across internal stakeholders, clients and agency partners
• Manage ongoing team resourcing/staffing to ensure successful delivery of work product
• Actively participate in agency development and assist with new business

MINIMUM REQUIREMENTS:

• 6-8 years of relevant global healthcare communications agency experience
• Ability to translate client needs into workable plans/projects
• Strong project management skills and attention to detail
• Experience managing high-performing teams; mentoring team members
• Confident presenter and persuasive speaker
• Financial acumen in the areas of budgeting, billing and staffing
• Minimum: Bachelor’s Degree

PREFERRED REQUIREMENTS:

• Strong decision-making skills
• Ability to multi-task in a deadline-oriented, fast-paced environment
• Collaborative team player
• Exceptional judgment when working with clients, teams and vendors
• Self-motivated, entrepreneurial, and endlessly curious

Benefits Statement

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $115,000 – $135,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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The Position:

Weber Shandwick’s office in San Francisco is seeking a Vice President to join its Weber Advisory team, with a focus on Financial Communications and Capital Markets.

About Us:

Weber Shandwick is a leading global communications and engagement firm in 78 cities with a network extending to 129 cities around the world. Our Corporate Issues Group has helped companies and organizations prepare for and respond to some of the most visible corporate, financial and political challenges of our time. The group comprises an integrated team of more than 20 strategists in New York and a global network of more than 300, who work across a broad range of special situations.

In our financial communications work, we advise public and private companies across industries on strategic and capital markets communications efforts that best position them among relevant stakeholders. Our engagements span the normal-course financial lifecycle (e.g., quarterly earnings, proxy statements) and transformative events (e.g., M&A/post-merger integration, IPO, litigation, bankruptcy, activism, executive management transitions, labor issues). We collaborate closely in these engagements with both the C-suite and key IR/PR personnel.  

What We Are Seeking:

We are looking for a senior-level practitioner who will focus mainly on financial communications and capital markets-driven work, but who is also a well-rounded “generalist,” able to contribute communications and/or investor relations expertise in support of transactional, reputational and broader corporate-level issues and other matters.

You will have the opportunity to contribute to a broad range of proactive and reactive financially-focused, issues-oriented and reputation management projects. You will be responsible for helping to strategize, draft and ensure the execution of new strategies, programs, campaigns and plans. Finally, you should be curious, resourceful and entrepreneurial.

What You Will Be Doing:

• Support/lead a range of financial communications and special situations, including M&A, shareholder activism, defense against short-sellers, bankruptcies, initial public offerings, series financing, as well as earnings support and other ongoing investor relations activities
• Create or help create, drive and execute a range of communications plans, as well as investor and media engagements
• Execute frequent media outreach around financial events, including backgrounding reporters, error correcting and facilitating client media interviews, as appropriate
• Provide strategic counsel to clients
• Work with client partners as appropriate, such as legal counsel, buy-side, vendors, etc.
• Collaborate with other Weber Shandwick teams/offices on financial comms related assignments
• Keep client programs on schedule and ensure all deadlines are met within set budget parameters
• Support thought leadership activities that better position Weber Advisory for capital markets and financial comms work
• Train and motivate more junior team members and help create opportunities for their growth
• Contribute toward Weber internal marketing activities that raise awareness and understanding of capital markets work and foster collaboration opportunities
• Participate in new business development for the group and collaborate among practice areas at the agency in support of new business pitches

Basic Qualifications:

• Bachelor’s degree in a relevant field
• 8+ years of relevant financial communications, investor relations and/or special situations experience at a prior agency and/or company
• Possesses a proficient understanding of capital markets and issues affecting the financial and reputational well-being of companies
• Is a skilled media relations strategist and practitioner with “tier one” and business media relations experience
• Thrives under pressure and can handle multiple projects in a demanding, deadline-oriented environment, while maintaining meticulous attention to detail
• Exercises exceptional judgment when working with clients, team members and vendors
• Communicates clearly, analytically and persuasively both orally and in writing
• Pays close attention to detail and quality
• Adept at solving problems and resolving conflicts
• Capable of mobilizing and motivating account teams, anticipating needs and instilling confidence

Preferred Qualifications:

• Experience with financial database such as Bloomberg, S&P Cap IQ, FactSet, Refinitiv, as well as media databases including Cision, MuckRack
• Is familiar with the latest digital (including AI) trends in social media strategy, tools and analytics
• Has experience directly counseling clients/senior ranking executives through a broad range of financial events, issues and special situations
• Has experience with reputation management and promoting/protecting brands through integrated communications programs
• Experienced and interested in supporting new business/cross-selling efforts
• Media and crisis training experience are a plus

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Salary range: $125,000 – $170,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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