Vice President, Client Experience - Healthcare

Senior Associate, Client Experience

The Detroit office of Weber Shandwick is looking for an account specialist to join our automotive practice to drive key client business. In this role, you will be responsible for thinking across channel and discipline to manage integrated engagements that are strategically rooted in our clients’ business and brought to life through unique activations and opportunities.

Responsibilities

CLIENT AND WORK

Our client (major automaker) is seeking a motivated, detail-oriented Senior Associate to support storytelling and media engagement across its Design Comms function. This role offers a unique opportunity to work at the intersection of design, innovation, and brand storytelling — helping to shape how the automaker’s cutting-edge design and technology come to life for internal and external audiences.

The ideal candidate is a creative communicator with strong organizational, event planning and writing skills, a passion for storytelling, and an interest in automotive design. This position requires collaboration across various teams to help facilitate site visits at the Design campus in Michigan, identify great design stories and support the company’s broader technology and innovation narrative.

Key Responsibilities

• Visitor and Content Facilitation: Manage and facilitate requests for visits to the automaker’s design center, including senior executive visits as well as media programs – ensuring alignment with design, communications, and security protocols.

• Content Capture Approvals: Coordinate and manage necessary approvals for photography, video, and content capture at Design facilities.

• Story Development: Actively story mine for interesting and relevant stories that highlight the automaker’s Design’s creativity and connect to the automaker’s overarching technology and innovation narrative.

• Communications Support: Assist in developing and executing communications strategies for Design in partnership with the Global Design Communications team.

• Brand Support: Provide communications and logistics support to a couple of the automaker’s vehicle brands, as requested.

• Project Coordination: Support the planning and execution of design-related media opportunities, events, and internal activations.

Required Skills & Qualifications

• Bachelor’s degree in communications, Public Relations, Journalism, Marketing, or a related field

• 2-3  years of relevant experience in communications, events or media relations, roles

• Exceptional attention to detail and organizational skills

• Strong writing, research, and story development abilities

• Demonstrated interest in design, creativity, and innovation

• Ability to manage multiple projects and priorities with oversight in a fast-paced environment

• Willingness to learn, take initiative, and collaborate across teams

• Strong interpersonal and communication skills

• Interest or experience in event planning and coordination

Salary range: $58,700.00 USD – $65,000.00 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications. 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. 

 

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Weber Shandwick is seeking a highly strategic and collaborative Senior Vice President to join our Client Operations and Project Management capability. This individual will play a critical role in driving operational excellence, cultivating talent, and aligning business objectives with operational strategies to achieve long-term success. 

As a leader in this space, the SVP will be responsible for overseeing large-scale new account transitions, driving transformations within existing client work, and leading the operational setup for new clients, including establishing processes, teams, and ways of working to ensure success. Additionally, the role will focus on elevating internal processes, ensuring financial health, and fostering team growth. 

Key Responsibilities 

• Strategically uncover growth opportunities within departments and support the Client Operations and PM leadership team through focused, actionable planning to drive results. 

• Lead large-scale transformation efforts tailored to existing clients and internal teams, aligning operations with Weber Shandwick’s business goals and ensuring consistent optimization and efficiency across all functions. 

• Lead the operational setup for new clients by establishing streamlined processes, building high-performing teams, and defining ways of working to ensure seamless integration and delivery excellence. 

• Provide strategic operational consultation by identifying risks and opportunities, driving large-scale operational models, and delivering actionable solutions. 

• Act as an escalation point for operational challenges, ensuring seamless issue mitigation and continuous improvement. 

• Partner with agency leadership to reinforce and promote the value of Client Operations and PM services as a growth engine for the agency and drive overall capability growth. 

• Oversee the fiscal health across Clients and the remit assigned within the Client Operations and PM capability, ensuring billability, utilization, and sustainable financial practices. 

• Negotiate large-scale, global and complex scopes, agreements, and budgets with clients, procurement, and internal parties such as Finance and Legal. 

• Provide guidance on margin management and revenue growth by reviewing scopes of work and partnering with leadership on effective financial strategies. 

• Lead the development of high performing teams by strategically define training opportunities, lead educational sessions with senior agency leaders/offices, and actively sponsor and mentor emerging diverse talent to foster a culture of inclusivity. 

• Drive inclusive hiring practices in collaboration with Talent Acquisition while managing and coaching a diverse team to develop the next generation of Weber Shandwick leaders  

  

Requirements:  

• 15+ years of experience, with a demonstrated ability to lead complex operations at a global scale. 

• Deep understanding of operational processes, financial management, and business strategy. 

• Exceptional leadership skills, with the ability to inspire and manage diverse teams while fostering a culture of inclusion and collaboration. 

• Experience negotiating client contracts, scopes, and budgets with a focus on delivering both strategic and financial value. 

• Strong communication and interpersonal skills, with the ability to work effectively with senior leadership, cross-functional teams, and clients. 

• Excellent communication and organizational skills. 

 

California/Washington Salary range: $160,000 – $200,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Description:

Weber Shandwick is seeking an experienced Project Manager to join our Los Angeles Integrated Project Management team. In this role, you’ll partner with cross-disciplined colleagues to deliver best-in-class campaigns for a range of dynamic brands. Reporting to a Director, VP, or SVP, you’ll manage medium to large-scale projects, overseeing timelines, budgets, and deliverables while driving collaboration and ensuring client satisfaction.

Responsibilities:

• End-to-End Project Management:Lead the entire project lifecycle—from brief to delivery—for medium-sized and integrated campaigns, ensuring seamless execution and alignment with client objectives. Manage detailed project briefs, ensuring clarity on deliverables, timelines, and team requirements to support successful execution.
• Collaboration and Coordination:Work with cross-functional teams, including creative, strategy, paid media, insights, analytics, and account management, to deliver best-in-class solutions.
• Scope and Resource Management:Oversee and communicate project SOWs, staff plans, and resource allocations, proactively addressing scope creep and ensuring appropriate talent alignment.
• Timelines and Risk Mitigation:Create and maintain accurate project timelines, escalate risks as needed, and implement solutions to keep projects on track without compromising quality or budgets.
• Financial Management:Manage account financials, including SOW development, burn rate tracking, budget reconciliation, and regular updates to stakeholders.
• Team Support and Development:Mentor junior team members and interns, foster a culture of collaboration and growth.

Qualifications:

• 4+ years of project management experience, preferably in an agency or integrated marketing environment.
• Proven ability to lead medium-scale integrated campaigns, coordinating multi-disciplinary teams (creative, digital, PR, paid media, strategy).
• Strong financial acumen and experience managing SOWs, burn reports, staffing plans, and resource allocation.
• Exceptional organizational and time management skills with the ability to manage multiple projects simultaneously.
• Experience with creative production, video, digital, social media, and analytics deliverables.
• Excellent written and verbal communication skills with the ability to collaborate effectively across disciplines and seniority levels.
• Proficiency with project management tools like Asana, Smartsheet, or Monday.com.
• Comfortable navigating ambiguity with a solutions-oriented mindset.
• Bachelor’s degree in a relevant field (e.g., Communications, Marketing, Business).

Salary range: $75,000 – $90,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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