Manager, Client Experience
Chicago, Illinois, United States
Published
10/24/2024
What You Will Be Doing:
We are seeking a Manager, Client Experience who is passionate about healthcare and making a difference in the lives of patients living with various diseases and conditions. As a Manager, you will work across several teams, serving as a key client contact and overseeing the success of various client program and day-to-day work.
As a successful Manager, you will be a strong leader with excellent writing and communications skills, an ability to translate client needs into project plans, and the ability to guide the work of junior team members. You will also help develop and implement engagement campaigns for a variety of healthcare clients, including pharmaceutical companies. Ideally, you should have agency/consulting or related experience with a background in healthcare communications, specifically pharmaceutical product communications experience.
Other responsibilities include, but are not limited to:
- Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
- Lead project management, ensuring all activities are moving forward and are within deadlines
- Coordinate among interdisciplinary team of research, creative, digital and media strategists
- Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
- Manage client status reports, including materials trackers, media trackers, and website analytics trackers.
- Manage event and activation logistics in a variety of settings
- Set and meet campaign measurement and evaluation criteria
- Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
- Assist in financial management for clients, including development of invoices and activity reports
What We Are Looking For:
- Experience working on multi-disciplinary (holistic) healthcare communication initiatives
- Familiarity with data and regulatory milestone communications needs
- Fluency and/or familiarity with earned, digital and social media
- Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
- Strong budgeting and financial management skills
- Experience with clients and accounts that are measurement and evaluation driven
- Strong presentation skills, poise, and professionalism
- Industry experience in healthcare communications and/or pharmaceuticals
Basic Qualifications
- 4-5 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
- The ability to manage multiple projects at various stages simultaneously.
- Be a self-starter who works well within a highly collaborative, multi-disciplinary team.
- BA or BS in Public Relations, Communications, or in a related field
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-JR2
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Chicago, Illinois, United States
Healthcare PR Intern (Spring 2025)
We’re passionate about expanding the boundaries of what we offer our clients by bringing diverse perspectives to the table. Are you creative and daring? Do you have digital savvy? Do you love to collaborate and bring big ideas to life? Are you ready to launch your career with Weber Shandwick?
From creative brainstorming to day-to-day execution, Weber Shandwick’s Interns form the foundation of a talented team that generates groundbreaking, award-winning programs. During the program, you’ll work on campaigns for iconic brands and companies you likely encounter every single day.
What you’ll do all day:
- Create: Craft written communications including media materials and compelling social content
- Research: Analyze brands using various resources
- Engage: Share big ideas in brainstorms and with teams
- Plan: Assist in event coordination and logistics
- Hustle: Pitch stories to media, develop media lists, track placements, etc.
- Monitor: Track brands in traditional and social media
What we’re looking for from you:
- Thinking: Do it out of the box. Actually, it’s best if you’re wholly unfamiliar with the concept of boxes
- Digital: Know all the old school and the latest social media platforms, what brands are doing on them and what they should do next
- Communication: Speak, write and edit succinctly and compellingly
- Management: Meet deadlines, put out fires and multi-task. Work fast, and work well
- Detail-Oriented: Attention to detail and a commitment to delivering clear and precise work is a must
- Technical: Know Word, PowerPoint, Excel and Outlook. Familiarity with platforms like Hootsuite, Muck Rack, Cision, Adobe Creative Suite, a plus
- Dynamic: Ability to work in a fast-paced agency environment
- Spark: Understand what sets you apart
What you’ll get from us:
- Support: As you navigate a hybrid workplace, you’ll have regular check-ins, calls and touchpoints with your teams and the whole office to feel connected
- Mentor: You’ll be paired with someone in the office to mentor you and help you navigate the waters
- Learning and development: Keep sharp and learn all the new skills with access to trainings and tutorials through complimentary access to LinkedIn Learning as a WS employee
- A possible career: Internships have the possibility of growing into a full-time position
- A paycheck! Interns are paid hourly, at 40-hours per week
Requirements:
- The ideal candidate must be a college graduate by start of internship
- Availability: 40 hours a week from February to June
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-LC1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Minneapolis, Minnesota, United States
Healthcare PR Intern (Spring 2025)
We’re passionate about expanding the boundaries of what we offer our clients by bringing diverse perspectives to the table. Are you creative and daring? Do you have digital savvy? Do you love to collaborate and bring big ideas to life? Are you ready to launch your career with Weber Shandwick?
From creative brainstorming to day-to-day execution, Weber Shandwick’s Interns form the foundation of a talented team that generates groundbreaking, award-winning programs. During the program, you’ll work on campaigns for iconic brands and companies you likely encounter every single day.
What you’ll do all day:
- Create: Craft written communications including media materials and compelling social content
- Research: Analyze brands using various resources
- Engage: Share big ideas in brainstorms and with teams
- Plan: Assist in event coordination and logistics
- Hustle: Pitch stories to media, develop media lists, track placements, etc.
- Monitor: Track brands in traditional and social media
What we’re looking for from you:
- Thinking: Do it out of the box. Actually, it’s best if you’re wholly unfamiliar with the concept of boxes
- Digital: Know all the old school and the latest social media platforms, what brands are doing on them and what they should do next
- Communication: Speak, write and edit succinctly and compellingly
- Management: Meet deadlines, put out fires and multi-task. Work fast, and work well
- Detail-Oriented: Attention to detail and a commitment to delivering clear and precise work is a must
- Technical: Know Word, PowerPoint, Excel and Outlook. Familiarity with platforms like Hootsuite, Muck Rack, Cision, Adobe Creative Suite, a plus
- Dynamic: Ability to work in a fast-paced agency environment
- Spark: Understand what sets you apart
What you’ll get from us:
- Support: As you navigate a hybrid workplace, you’ll have regular check-ins, calls and touchpoints with your teams and the whole office to feel connected
- Mentor: You’ll be paired with someone in the office to mentor you and help you navigate the waters
- Learning and development: Keep sharp and learn all the new skills with access to trainings and tutorials through complimentary access to LinkedIn Learning as a WS employee
- A possible career: Internships have the possibility of growing into a full-time position
- A paycheck! Interns are paid hourly, at 40-hours per week
Requirements:
- The ideal candidate must be a college graduate by start of internship
- Availability: 40 hours a week from February to June
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-LC1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Minneapolis, Minnesota, United States
Corporate PR Intern (Spring 2025)
We’re passionate about expanding the boundaries of what we offer our clients by bringing diverse perspectives to the table. Are you creative and daring? Do you have digital savvy? Do you love to collaborate and bring big ideas to life? Are you ready to launch your career with Weber Shandwick?
From creative brainstorming to day-to-day execution, Weber Shandwick’s Interns form the foundation of a talented team that generates groundbreaking, award-winning programs. During the program, you’ll work on campaigns for iconic brands and companies you likely encounter every single day.
What you’ll do all day:
- Create: Craft written communications including media materials and compelling social content
- Research: Analyze brands using various resources
- Engage: Share big ideas in brainstorms and with teams
- Plan: Assist in event coordination and logistics
- Hustle: Pitch stories to media, develop media lists, track placements, etc.
- Monitor: Track brands in traditional and social media
What we’re looking for from you:
- Thinking: Do it out of the box. Actually, it’s best if you’re wholly unfamiliar with the concept of boxes
- Digital: Know all the old school and the latest social media platforms, what brands are doing on them and what they should do next
- Communication: Speak, write and edit succinctly and compellingly
- Management: Meet deadlines, put out fires and multi-task. Work fast, and work well
- Detail-Oriented: Attention to detail and a commitment to delivering clear and precise work is a must
- Technical: Know Word, PowerPoint, Excel and Outlook. Familiarity with platforms like Hootsuite, Muck Rack, Cision, Adobe Creative Suite, a plus
- Dynamic: Ability to work in a fast-paced agency environment
- Spark: Understand what sets you apart
What you’ll get from us:
- Support: As you navigate a hybrid workplace, you’ll have regular check-ins, calls and touchpoints with your teams and the whole office to feel connected
- Mentor: You’ll be paired with someone in the office to mentor you and help you navigate the waters
- Learning and development: Keep sharp and learn all the new skills with access to trainings and tutorials through complimentary access to LinkedIn Learning as a WS employee
- A possible career: Internships have the possibility of growing into a full-time position
- A paycheck! Interns are paid hourly, at 40-hours per week
Requirements:
- The ideal candidate must be a college graduate by start of internship
- Availability: 40 hours a week from February to June
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-LC1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.