Directeur.rice de Clientèle (pôle Corporate & Crise)

Role: Senior Manager

Designation: Senior Manager – Client Experience

Location: Mumbai

Reporting to: Senior Vice President – Client Experience

Overview

Part of The Weber Shandwick Collective, we’re the earned-first global communications agency, led by world-class strategic thinkers and creative activators. We create shared and sustainable value for businesses, people, and society. We energize the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses

Our game-changing work is recognized by some of the most prestigious industry awards bodies, and we have won more than 135 Lions at the Cannes Lions International Festival of Creativity. We’re also PRWeek’s 2024 Global Agency of the Year as well as being listed on the Ad Age A-List 2024 and Fast Company’s Most Innovative Companies 2024.

More than ever, organizations need to solve for unprecedented challenges born of technology-driven disruption. We fuse global teams grounded in technology, digital innovation and analytics to help clients. As we live in an always-on world, our brand positioning reflects this need to engage with our always-on audience, just as we advise our clients to do. We inspire. We incite. We shape ideas and conversations, and we activate our global reach for local causes and multinational brands alike, and we’re always ready for more problems to solve.

Our Values: 

CURIOSITY – We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions

INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias

COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made

IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, or clients and the world

About the opportunity:

What will you do?

• Contribute to development of client tactical plans and cross-community implementation activities
• Successfully manage client expectations by ensuring adherence to timelines, budget and quality standards
• Develop initial client communications, key messaging and related materials
• Build client relationships, confidence and trust (at executional level)

You will be a good fit if you…

• Possess 5+ years’ work experience in a PR agency
• Have industry knowledge – solid understanding of brands in the category of Social Impact sector.
• Possess project management capability and business acumen
• Are good at networking, negotiation, coordination and possess organization abilities
• Are an analytical thinker and have the ability to formulate insights

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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OVERVIEW

Part of The Weber Shandwick Collective (TWSC), we’re the earned-first global communications agency, led by world-class strategic thinkers and creative activators. We create shared and sustainable value for businesses, people, and society. We energise the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses.

Our game-changing work is recognised by some of the most prestigious industry awards bodies, and we have won more than 135 Lions at the Cannes Lions International Festival of Creativity. We’re also PRWeek’s 2024 Global Agency of the Year as well as being listed on the Ad Age A-List 2024 and Fast Company’s Most Innovative Companies 2024.

About The Role

We’re currently seeking a conversation-starter, a reputation-guarder, an idea-launcher and a team-player to join our growing China Go Global team in Hong Kong.

Associates are resourceful task managers who are counted on for tactical program execution by servicing multiple clients and handling core public relations tasks with a dynamic team. They learn the business of the agency, its clients and its internal processes and procedures. Eager to deepen insights into media strategies and industry trends across the smartphone/smart hardware, mobile internet, and consumer technology.

Primary Responsibilities

• Support account leads to manage client relationships on a day-to-day basis and implement local and regional communication strategies and program activities in conjunction with team members
• Monitor and track client, competitor, industry and cultural news and prepare coverage reports
• Provide media relations support – conducting research, maintaining and building target media lists, drafting media materials, pitching to journalists, and managing media relationships and opportunities
• Translate and develop well-written bilingual article summaries, and prepare media materials
• Co-ordinate with external and internal parties to ensure the smooth execution of clients’ events
• Perform general reporting and administrative duties

Education And Experience Requirements

• Bachelor’s degree or equivalent ideally in the field of PR, Communications, Marketing, Business or Journalism
• 1-4 years of PR experience or relevant industry experience, preferably at a PR agency or in-house communications team
• Excellent command of both spoken and written English and Chinese (Cantonese and Mandarin)
• Strong communication and presentation skills
• Organized to handle various ongoing work streams
• Self-motivated team player, and keen to take ownership of tasks
• Proficient in MS Office including Word, Excel and PowerPoint
• Keen to develop your career in the PR industry and value professionalism

If you’re ready to make an impact and grow within a global communications landscape, we’d love to hear from you!

OUR VALUES

CURIOSITY –We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions

INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias

COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made

IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, or clients and the world

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.

OVERVIEW

Part of The Weber Shandwick Collective (TWSC), we’re the earned-first global communications agency, led by world-class strategic thinkers and creative activators. We create shared and sustainable value for businesses, people, and society. We energise the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses.

Our game-changing work is recognised by some of the most prestigious industry awards bodies, and we have won more than 135 Lions at the Cannes Lions International Festival of Creativity. We’re also PRWeek’s 2024 Global Agency of the Year as well as being listed on the Ad Age A-List 2024 and Fast Company’s Most Innovative Companies 2024.

YOU ARE

You are a motivated PR professional with at least 2 solid years of PR agency experience with tertiary qualifications (PR or Communications related).

You are a conversation-starter, a headline-grabber, an attention-getter, a reputation-guarder, and an idea-launcher. Comfortable with both traditional and ‘new media’ PR, you are excited by the increasing opportunities to support client programmes mixed and integrated across channels.

You are driven by setting high expectations and exceeding them, always.

You are an excellent team player open to constructive feedback and ready to contribute together with everyone!

You are creative, committed, and interested in how tomorrow’s technologies are impacting people’s lives today. If you’re open to scaling new boundaries and challenges and ready to take the next step in your career, apply now!

Key responsibilities:

• Support account leads in managing client relationships on a day-to-day basis, and implement local and regional communication programmes together with team members
• Monitor and track client, competitor, industry and macro news, and prepare coverage reports
• Provide media relations support – conducting research, building target media lists, drafting media materials, pitching to journalists, and managing media relationships and opportunities
• Demonstrate ability to develop strategies/creative platforms that simultaneously leverage traditional and new media for clients
• Prepare timely team and client updates on all stages of project processes; prepare accurate and thorough conference call or client meeting recaps
• Assist and contribute to the development of long-term strategic plans and programme recommendations for clients, developing budgets, generating recommendations and creating presentations
• Identify opportunities for agency/team learning and develop tools/suggestions to expand agency knowledge and understanding of digital communications
• Proactively generate new ideas and opportunities to ensure client program success
• Anticipate and proactively offer solutions to senior team leadership on executional issues specific to assigned programs

Skills, Experiences and Qualifications:

• Minimum 2 years of PR experience or relevant industry experience, preferably at a PR agency or in-house communications team.
• Strong communication and presentation skills
• Dedication to details and sense of responsibilities
• Excellent written and spoken English
• Ability to work under tight timelines
• International outlook or experience favorably considered
• Keen to develop your career in the PR industry and value professionalism

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.