Project: Alia – a digital health assistant

Novartis: Alia  a digital health assistant 

Psoriasis affects more than 100 million people worldwide, and 84% of all patients have experienced discrimination or humiliation because of their condition.



01The challenge

Patients often struggle to find relevant information, are concerned about the credibility of information available online and find ongoing disease management to be a challenge.

02The solution

We created Alia — an AI-powered, chat-based, digital health assistant that delivers on the promise of connectivity by giving patients access to interactive personalized health information and services.

Integration that delivers


Alia integrates technology, data and people to empower those living with psoriasis by offering them the disease and lifestyle information they need to better manage their condition.

03The impact

Continuous learning

Using natural language processing (NLP), Alia learns from what patients share with the chatbot, enabling Novartis to provide better support, 24/7.

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