Account Director, Client Experience

Job Title: Associate, Healthcare Practice
Location: Boston (Hybrid)

 

About the Role:
The Healthcare Practice at Weber Shandwick is seeking a passionate and detail-oriented Associate to join our growing team. This role is ideal for someone enthusiastic about healthcare communications and driven to make an impact in the lives of patients.

The ideal candidate will bring a blend of broad communications and media relations experience, coupled with strong organizational and writing skills. As a core member of the Boston Health team, you will contribute to meaningful campaigns and projects in collaboration with clients, internal teams, and external stakeholders.

Media Relations & Campaign Execution:

• Develop media materials such as press releases, pitch emails, reporter backgrounders, media lists
• Conduct targeted outreach to traditional, and digital media outlets to effectively amplify client messaging
• Build and nurture media relationships with healthcare-focused reporters and outlets

Content Development:

• Draft and finalize written documents, such as perspectives on industry issues, recommended communications tactics for clients, op-eds
• Assist in creating client deliverables, including educational materials, messaging and planning documents
• Support in creating copy and concepts for social media posts, executive speeches or similar content for owned channels

Research, Monitoring & Reporting:

• Conduct research, media audits, and competitive analyses independently to inform development of plans and recommendations
• Track and analyze media coverage, providing accurate and timely reports to clients and internal stakeholders
• Maintain essential trackers for projects, including materials development, media strategies, conference appearances, and event preparation

Project & Client Management:

• Support project workflows and maintain status reports to ensure smooth operations
• Prepare for and participate in client meetings, capturing key takeaways, next steps, and action plans
• Coordinate with colleagues, clients vendors and external partners to progress and finalize deliverables

Education & Experience:

• Bachelor’s degree in Communications, Public Relations, Marketing, or related field
• 1–2 years of experience in healthcare and/or public relations/media agency work
• Understanding of healthcare industry and ability to absorb highly technical and scientific concepts

Key Skills & Attributes:

Technical Proficiency:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Familiarity with media monitoring tools and digital platforms

 

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Boston Salary Range: $53,000-$58,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Crisis Communications Intern (Spring 2026)

 

We’re passionate about expanding the boundaries of what we offer our clients by bringing diverse perspectives to the table. Are you creative and daring? Do you have digital savvy? Do you love to collaborate and solve complex issues? Are you ready to launch your career with Weber Shandwick?  

 

From technical planning to major campaign execution, Weber Shandwick’s Interns become an important part of a talented team that generates groundbreaking, award-winning work. During this program, you’ll work specifically alongside our Crisis & Issues team to help an iconic brand gear up for major activations during one of the most visible sports moments of the year.  

 

What’s in it for you? Our Interns will earn practical experience as fully integrated members of account teams and will receive coaching from team members to help advance your career goals. 

 

What you’ll do all day:  

• Create: Craft written communications including statements, key messages, tough Q&As, and more 

• Research: Analyze brand risks and live issues using various tracking tools 

• Engage: Problem solve in real-time and with teams 

• Hustle: Provide support across a range of complex, high-profile corporate issues/crisis communications situations 

• Monitor: Track brands in traditional and social media  

 

What we’re looking for in a candidate:  

• Thinking: Do it out of the box. Actually, it’s best if you’re wholly unfamiliar with the concept of boxes. 

• Communication: Speak, write and edit succinctly and compellingly.  

• Digital: Understand how conversations evolve and information is spread across social media platforms – and how closely brands should pay attention to emerging narratives.  

• Management: Meet tight deadlines and multi-task. Work fast and work well.  

• Detail-Oriented: Attention to detail and a commitment to delivering clear and precise work are critical.  

• Technical: Proficiency in Microsoft Office Suite. Familiarity with platforms like Cision, Muckrack, Meltwater, Talkwalker, and/or TV Eyes a plus.  

• Dynamic: You must be able to work in a fast-paced agency environment and juggle tasks.  

• Spark: Understand what sets you apart.  

 

What you’ll get from us:  

• Buddy: All new hires are paired with a buddy dedicated to making your time with us amazing 

• Built-In Mentorship: You’ll learn from and collaborate with team members of all levels 

• A possible career: Internships have the possibility of growing into a full-time position 

• A paycheck! Interns are paid hourly  

 

Requirements:   

• Must be available to start January 2026 

• The ideal candidate must be a recent college graduate or have demonstrated transferrable skills  

 

Salary range: $20.00 – $20.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

 

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Account Director, Client Experience, Healthcare

The Account Director will have proven leadership and client service skills, and experience managing integrated global communications programs. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction.

 

PRIMARY RESPONSIBILITIES:

• Maintain daily client contact, serving as a trusted resource and advisor
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans
• Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties
• Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience
• Have ownership of client financials and profitability
• Coordinate integration with other agency partners
• Successfully navigate conflicts across internal stakeholders, clients and agency partners
• Manage ongoing team resourcing/staffing to ensure successful delivery of work product
• Actively participate in agency development and assist with new business

MINIMUM REQUIREMENTS:

• 6-8 years of relevant global healthcare communications agency experience
• Ability to translate client needs into workable plans/projects
• Strong project management skills and attention to detail
• Experience managing high-performing teams; mentoring team members
• Confident presenter and persuasive speaker
• Financial acumen in the areas of budgeting, billing and staffing
• Minimum: Bachelor’s Degree

PREFERRED REQUIREMENTS:

• Strong decision-making skills
• Ability to multi-task in a deadline-oriented, fast-paced environment
• Collaborative team player
• Exceptional judgment when working with clients, teams and vendors
• Self-motivated, entrepreneurial, and endlessly curious

Benefits Statement

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

 

NYC Salary range: $115,000 – $135,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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