Senior Manager, Client Experience - Technology

Weber Shandwick seeks an experienced VP of Client Operations & Integrated Project Management to join our West Project Management team.  

Responsibilities:

• Serve as strategic operations lead across major consumer, tech, and healthcare accounts, demonstrating autonomy and strong decision-making skills.
• Cultivate and maintain strategic relationships with internal account leaders, procurement and operations teams across regions.
• Champion consistency in operational and project management practices, driving agency and client-side efficiencies, facilitating effective team integration, and establishing robust operational systems.
• Collaborate with diverse internal and client stakeholder teams to establish efficient and effective ways of working.
• Proactively mitigate and creatively resolve emerging issues and risks, sharing insights and opportunities for improvement with the extended project management team.
• Mentor and guide a team of project managers, continuously evaluating talent, resource needs, and assignments, optimizing the operational and project management infrastructure to support business growth.
• Partner with the client finance team to continuously assess the financial health of the portfolio, reporting to leadership and ensuring adherence to financial guidelines, including consistent scoping practices.
• Design and implement processes, templates, tools, and guidelines to optimize and elevate account/portfolio operations.
• Possess a comprehensive understanding of the production processes behind digital, social, content, media, and public relations campaigns.

Requirements:

• 10+ years of Project Management or Client/Portfolio Operations Experience.
• Strong financial management skills.
• Excellent written and verbal communication skills.
• Strong experience with scoping, development of budgets and schedules for complex programs with multiple workstreams.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

California/Washington Salary range: $130,000 – $165,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Weber Shandwick is currently seeking a Freelance Senior Vice President to join its Public Affairs teams to play a central role with new and longstanding clients.

Candidates should demonstrate a proven track record of leading external communications, including working directly with senior-level clients/stakeholders to shape strategies and messaging. The ideal candidate will have a thorough understanding of the U.S. political landscape at the federal, state and local levels, as well as the intersection of earned, paid and owned media, including through experience working for elected officials, candidates, or campaigns.

The candidate will also understand the expectations on the private sector to lead – alone, or in partnership with government – to solve important national and global challenges, such as climate change and rising inequity.

Candidates must be driven, poised and team-oriented, with a demonstrated ability to learn issues quickly and communicate effectively with internal and external audiences. They must possess exceptional judgment when working with team members, client contacts and vendors, including legal and government relations partners, and experience managing teams and supervising individuals.

PRIMARY RESPONSIBILITIES

• Design and implement purpose, public affairs and issue advocacy campaigns on behalf of corporate, non-profit, coalition and trade association clients, including in highly-regulated industries
• Serve as a primary client contact responsible for strategic counsel, management of account deliverables and deadlines
• Develop, oversee and execute corporate reputation, stakeholder engagement and integrated marketing and communications programs and campaigns, including but not limited to: data and analytics, strategic planning, formative research, message testing, creative concepting and production, earned, paid and owned media
• Manage cross-functional teams, providing leadership, direction and guidance to ensure we deliver our best work and exceed client expectations
• Create opportunities for team members to learn and grow – promoting and retaining a collaborative, inclusive work environment conducive to success
• Provide oversight of budget, multi-agency and vendor contracting, timelines and reporting
• Serve as a key senior member of the social impact and public affairs teams, contributing to ongoing business development, management and coaching of junior team members and inspiring emerging leaders in our agency

 DESIRED SKILLS & EXPERIENCE

Basic Qualifications

• Bachelor’s Degree
• 10+ years related professional experience

Additional Qualifications – Success Factors

• Integrated communications and political/legislative experience
• Experience managing significant client programs, cross-functional teams and integrated campaigns
• Significant media relations experience and contacts
• Fluent in national, business, and political media, as well as digital strategy and social media
• Can turn ideas into workable plans, while anticipating client and team needs
• Ability to work in, motivate, and mobilize fast-paced, highly collaborative, multi-disciplinary teams
• Proactive self-starter and problem solver with meticulous attention to detail
• Effective oral and written communication skills
• Resilient mindset, deep curiosity and a healthy sense of humor

Salary range: $135.00 

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Senior Manager, Client Experience, Healthcare

We are seeking a strong Senior Manager to join our Healthcare Practice. As a Senior Manager, you will be responsible for managing client and inter-agency relationships, playing a critical role in elevating the long-term success of our Health practice.

You will serve as the day-to-day client liaison, responsible for partnering with senior team members to supervise major pieces of business across several work streams. Other responsibilities include recommending programs and activities, planning and delivering against clients’ goals, effectively delegating projects, offering counsel to team members, and allocating agency resources to match client budgets.

In this role, you will be working on developing and overseeing annual plans, key messages/ corporate narratives reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to protect and drive corporate reputation and value proposition narratives for pharmaceutical, biotech, medical device and health association clients and prospects. We’re looking for someone with an equal passion for corporate communications and healthcare. Who understands product portfolios and pipelines as much as corporate communications. This individual must be an excellent people leader and client counselor, with a willingness and drive to roll up their sleeves and stay close to the work.

Additional responsibilities include, but are not limited to:

• Day-to-day client support and counsel
• Driving communications support around campaigns
• Working with several specialists including media, digital and creative
• Working with senior counselors on strategy
• Mentor, coach and support team members ensuring constant development of their skills
• Maintain financial responsibility for accounts
• Effectively manage team utilization and maintain financial responsibility for accounts

What We Are Looking For

• Understand broad healthcare landscape, trends and general issues facing the industry
• Can turn ideas into workable plans
• Capacity to convey ownership of assigned projects to junior team members
• Ability to propose solutions to challenges
• Can mobilize and motivate teams
• Can work independently and as part of a team
• Excellent oral and written business communication skills
• Can complete challenging projects within set parameters
• Exceptional judgment when working with team members, client contacts and vendors
• Commitment and dedication to the agency’s success as well as individual career
• Can anticipate client and team needs
• Attention to detail and quality
• Instills confidence with clients and colleagues

Basic Qualifications

• Bachelor’s Degree in Marketing, Communications, Public Relations or related field
• At least 5 years’ PR/communications experience, preferably with corporate experience and/or healthcare experience

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Salary range: $100,000 – $115,000 
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JR2