Senior Associate, Client Experience

The Sr. Manager, Analytics CX will have proven leadership and client service skills, and experience managing integrated digital programs. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction.

 

Responsibilities:

– Manage all aspects of a client engagement and facilitate cross-functional team integration (analytics, paid media, performance marketing, etc.) to deliver on client plans

– This role will begin predominantly managing the client service and project management of analytics and dashboard related clients while looking for synergies and opportunities to align with our other services and teams.

– Act as an effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties

– Project manage deliverables across multiple work streams and independently prioritize as appropriate

– Contribute to new business and growth efforts including RFP responses, proposals, up-selling, cross-selling with existing clients and participate in pitch presentations for new clients

– Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience

– Partner with internal finance team on overall financial management of the client (SOW development; monitoring and tracking deliverables and budgets; forecasting; change management and reporting)

– Coordinate integration with other agency partners – Manage ongoing team resourcing/staffing to ensure successful delivery of work product

– Be a proactive, agile and solution-oriented

 

Qualifications:

– Bachelor’s Degree and 5+ Years of Experience in marketing, communications, or public relations

– Experience or educational background in the data or analytics field

– Strong project management skills and attention to detail – Excellent written and verbal communication skills

– Excellent client and team leadership qualities

– Able to build cooperative, effective relationships, facilitate communication and understanding among professionals across multiple levels. The ability to build consensus, anticipate problems and difficult situations, and develop workable strategies and solution

– Expert skills in scoping, pricing, and timeline development for complex, agile programs. Ability to prioritize and plan work activities to meet deadlines. Ability to work effectively with established deadlines and pressure.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

New York Salary range: $85,000 – $100,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Associate, B2B Marketing

 

We’re currently seeking a Associate, B2B Marketing to join our team. The Associate operates efficiently within a group, executes assigned tasks independently, and is able to handle multiple projects/clients at a time. This individual will be responsible for initiatives across marketing, lead generation, social, and corporate accounts. Must have a minimum of 1-2 years of experience and a strong understanding of digital marketing, social media, advertising, program analytics, project management and digital strategy.  The preferred candidate will have superb communications skills, a successful track record in developing and maintaining solid client relationships, the ability to be a self-starter and work well within a highly collaborative and multi-disciplinary team, and strong writing skills for all types of materials and communications. The ideal candidate has experience producing and executing digital engagements in an advertising agency setting or the client side and are motivated, proactive team players.

 

RESPONSIBILITIES:

• Support the execution of digital projects with the primary goal of achieving and exceeding clients’ marketing objectives
• Work with creative team to provide briefing materials to support the creation of digital creative
• Update status documents and project trackers on a regular basis
• Liaison with media team to finalize digital media documents and coordinate the delivery of assets
• Communicate to client, account teams and creative teams on project developments, timelines and results
• Liaison between a cross-functional project team, which includes Web Development, Creative, Paid Media, and Analytics

 

QUALIFICATIONS:

• Bachelor’s degree or demonstrated transferrable skills; 1-2 years related professional experience
• Understanding of digital marketing and advertising
• Strong analytical skills
• Experience and knowledge in Digital Marketing is required
• Experience working with project managers, creatives, and web developers

 

ADDITIONAL QUALIFICATIONS:

• Be a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team
• Have excellent organization and time management skills
• Have a passion and experience for digital media and marketing while staying ahead of the curve on industry developments
• Have strong written and verbal communications skills
• Must feel comfortable learning new systems and tools
• Have content management experience (eg- CMS, ESP)
• Experience activating paid media or email campaigns a plus 
• Ability to effectively manage multiple tasks
• Basic scoping and financial management skills

 

Skills/Platforms:

• Microsoft Office (experience supporting the development of presentations)
• Web platforms and engagement tools including but not limited to WordPress, Wix, HubSpot, Marketo, Eloqua, Pardot, Drupal, Sitecore, etc.
• Social media platforms and community management tools including but not limited to Twitter, Facebook, Facebook OpenGraph and Insights, Google Analytics, Hootsuite, TweetDeck, Adobe Photoshop

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Washington DC Salary range: $50,000 – $50,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Account Director, Client Experience

Weber Shandwick is looking for a Director to join our Consumer team in our New York offices. 

We Are Seeking: 

We’re looking for a passionate brand enthusiast and strong Account Director to join our Consumer Practice, working across a few of America’s most iconic consumer health brands. You will be responsible for playing a critical role in leading breakthrough activations that earn attention and helping to create truly fun and unique social and influencer-led campaigns. In this role, you will be responsible for coaching, inspiring and motivating a high performing team while exceeding expectations for our clients.

 

In this role, you’ll be tasked with overseeing account programming while collaborating closely with our creative and influencer teams to advance programming and achieve business objectives both internally and externally. Fueled by your love of consumer-led programming and viral brand campaigns, we hope you’ll bring energy and enthusiasm to every client challenge while motivating colleagues around you.

 

What We Are Looking For: 

• A strong leader, motivated to thrive within a fully-integrated business environment
• A passion and curiosity for social and influencer and deep understanding the changing media landscape
• Can turn ideas into workable plans 
• Capacity to convey ownership of assigned projects to junior team members, track staffing allocations and hours efficiently
• Ability to solve client challenges
• Strong desire to mobilize and motivate teams 
• Can work independently and as part of a team
• Excellent oral and written business communication skills
• Strong financial acumen, ability to manage and track work against budgets cross-specialty
• Experience with invoicing and billing
• Can complete challenging projects within set parameters
• Exceptional judgment when working with team members, client contacts and vendors
• Commitment and dedication to the agency’s success as well as individual career
• Can anticipate client and team needs
• Attention to detail and quality
• Jumps in with solutions and “let’s try it” attitude
• Instills confidence with clients and colleagues

Basic Qualifications: 

•  At least 7 years of experience in agency, PR/Communications space
•  Experienced in account management across Integrated Media Strategy, Influencer Campaigns, and Media Relations, ideally within the consumer health or CPG space
•  Bachelor’s Degree in Communications, Journalism, PR, Business Management, or related field 

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

 

NYC Salary range: $100,000 – $130,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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