Senior Manager, Client Experience

Who is Weber Shandwick?

We create cultural value and help brands navigate the ever-changing age of earned: an age where consumers actively say no to advertising; an age where everyone is an influencer that can make or break your brand; an age where content can be turned into commercial opportunity. Our talented team builds brands by finding connection points in the real world. We energise the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses e.g. HSBC, Ikea, Unilever and eBay to name a few. 

We earn affection, attention, affinity and purchase by delivering value to people around the world, with deep specialisms across food & drink, travel & tourism, consumer tech, consumer health, automotive, sports sponsorship, entertainment & lifestyle and energy. We are known for:

• Develop data driven insights and strategies to drive measurable impact
• Creating impactful creative campaigns that tap into culture
• Creating channel and platform agnostic campaigns that grow organically
• Delivering integrated campaigns that are earned-first but deliver for paid and owned

 

What’s Happening?

Join our dynamic team where innovation meets expertise. As a manager, you will have the unique opportunity to shape the narrative for leading companies in the energy and tech industries. These sectors are at a pivotal point of transformation, and your work will not only inform but also contribute to the sustainable growth of these industries.

With us, you’ll be at the forefront of change, driving powerful communication strategies that propel our clients to the lead of their fields. This is an unmatched opportunity to grow professionally, expand your horizons, and make a significant impact on the world.

We are proud to work with the world’s largest corporations, companies, and organisations. This role offers you the same opportunity – to work with the biggest and best clients in the world.  

What will you be doing?

• Builds client relationships by providing counsel to multiple clients, driving execution of tactical plans to ensure high-quality deliverables.
• Successfully manages client expectations, team resources, and deliverables around major campaigns and projects.
• Serves as an active participant in client meetings and presentations; crafts, presents, and executes integrated communications strategies for major campaigns.
• Conducts and manages the flow of research and materials development necessary to analyse client issues.
• Functions across disciplines with a knowledge of social media strategies and tactics.
• Monitors media outlets for coverage of client and competitor news, leveraging digital and social outlets, a diverse set of influencers, etc.
• Understands industry issues that directly and indirectly affect the client.
• Composes media materials (press releases, pitch notes, client briefings, messaging documents, sample Q&A, proposals, bylined articles, supporting social content, etc.) and conducts media outreach.
• Proofs and edits client-related documents.
• Develops and builds relationships with media
• Brainstorms and brings to life compelling ideas for clients and media.
• Leads small teams to conduct pressing research on a wide range of issues, reviews and prepares executive summaries and/or analyses of information into strategic and actionable recommendations.

Behaviours

• Always professional in conduct both with clients and team members
• Displays a can do, will do attitude with teams
• Celebrates team effort
• Invested in the development of junior team members and displays leadership through constructive and fair critique

 

Who are you?

• Experience in a relevant field.
• Intermediate/progressing level of expertise.
• Excellent project management and organisational skills.
• Ability to translate client needs into effective project plans.
• Strong collaboration skills.
• Advanced written and verbal communication skills.
• Strong negotiation and persuasion abilities.
• Ability to deliver campaigns across multiple platforms.
• Intermediate level in account management duties, including client reporting, measurement and evaluation, and data analysis.
• Ability to effectively build external relationships.
• Basic commercial awareness and business acumen.

 

 

Core Benefits:

• Private medical insurance
• Group life assurance
• Group income protection
• Personal pension plan
• Employee Assistance Programme

Flexible Benefits:

• Buy or sell holiday
• Additional life assurance cover
• Critical illness insurance
• Personal Accident Insurance
• Dental insurance
• Travel insurance
• Health screening
• Gym discounts
• Cycle to work scheme
• Health cash plan
• Flexible working with our 3:2 hybrid work model
• 4pm Friday finish
• Equivalent of $250 USD for new joiners on 6 month + contract to support home working setup
• 25 days’ annual leave (in addition to public holidays) plus 2 volunteering days, birthday day off work and festive period off
• Flexible public holidays (from 2023)
• Sweets and snacks in the office
• Exclusive shopping discounts and perks
• Headspace membership
• Annual eyecare voucher
• Season ticket loan
• Referral bonus scheme
• Long service bonus
• Enhanced family leave
• Inclusive and invisible health policies

We appreciate the time take to apply for the role and your recent interest in Weber Shandwick. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion and wish you all the best in your search.

At IPG we are proud to be a Disability Confident Employer. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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Vice President, Client Experience- Corporate  

We are seeking a Vice President to join our Corporate Practice in our Chicago office to support a broad range of client and new business needs.

In this role, you will be working on programs involving reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to protect and drive corporate reputation and value proposition narratives a variety of clients and prospects across many industries.

We’re looking for a candidate who is an excellent people leader, client counselor and will roll up their sleeves and stay close to the work.

Responsibilities include:

• Serve as trusted advisor, counselor and business partner to key client contacts
• Maximize business potential and advance great work through masterful orchestration of high-performing integrated teams
• Drive development of tactical plans, translating strategies into tactics; ensure team deliverables align with strategies
• Lead the client service function for program planning, problem solving and strategic counsel
• Mentor, coach and support team members ensuring constant development of their skills
• Effectively manage staff utilization to meet profitability targets
• Anticipate and proactively offer solutions to senior team leadership for executional issues specific to assigned programs
• Build and own productive relationships with multiple client stakeholders, interagency teams, client’s business partner organizations and a diverse array of agency colleagues
• Represent agency points of view clearly in writing, formal presentations and informal client meetings and workshops
• Maintain financial responsibility for accounts
• Mentor, coach and support team members ensuring constant development of their skills
• Effectively manage team utilization and maintain financial responsibility for accounts

Skills required:

• 9+ years of experience in Corporate Communications, Corporate PR, and/or agency experience strongly preferred
• Must have a strong background in corporate communications
• Must have an in-depth knowledge of reputation management and a working knowledge of traditional and non-traditional media
• Self-starter, resourceful and bring a passion for driving great results while building strong, productive relationships with clients and your team
• Collaborative spirit, results driven with the ability to manage multiple priorities and work against deadlines
• Excellent writing and presentation skills, experience developing and delivering client presentations
• Experience leading (and winning) new business efforts, including casting appropriate teams, driving deck and presentation development and seamlessly integrating strategy, creative and execution into a compelling proposal
• A history of success in providing sound creative and strategic counsel to clients and building credibility with senior-level client contacts
• Demonstrate the ability to think strategically, creatively and holistically about client programs

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Position Description:

We are seeking a Senior Vice President to join our Corporate team to support a broad range of client and new business needs. In this role, you will be working on programs involving reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to drive corporate reputation across priority industries, including but not limited to financial services, manufacturing, retail, consumer, healthcare. We’re looking for seasoned leaders with a passion for corporate communications who are excellent people leaders, client counselors and will roll up their sleeves and stay close to the work.

 

Responsibilities include:

• Secure, maintain and drive growth with existing and prospective clients
• Lead key business development opportunities and pitches
• Serve as trusted advisor, counselor and business partner to key client contacts
• Maximize business potential and advance great work through masterful orchestration of high-performing integrated teams
• Develop and advance industry/sector leadership within Weber Shandwick
• Lead the client service function for program planning, problem solving and strategic counsel
• Work across geographies and help shape direction and focus of practice
• Identify new growth opportunities based on insights into the company, client, industry and economy
• Mentor, coach and support team members ensuring constant development of their skills
• Effectively manage staff utilization to meet profitability targets
• Maintain financial responsibility for accounts
• Mentor, coach and support team members ensuring constant development of their skills
• Effectively manage team utilization and maintain financial responsibility for accounts

 

Skills required:

• 12+ years of experience in Corporate Communications or Corporate PR, and agency experience strongly preferred
• Must have a strong background in corporate communications 
• Must have an in-depth knowledge of reputation management and a working knowledge of traditional and non-traditional media
• Self-starter, resourceful and bring a passion for driving great results while building strong, productive relationships with clients and your team
• Collaborative spirit, results driven with the ability to manage multiple priorities and work against deadlines
• Strong team management, people management and mentorship skills
• Excellent writing and presentation skills, experience developing and delivering client presentations
• Experience leading (and winning) new business efforts, including casting appropriate teams, driving deck and presentation development and seamlessly integrating strategy, creative and execution into a compelling proposal 
• A history of success in providing sound creative and strategic counsel to clients and building credibility with senior-level client contacts 
• Demonstrate the ability to think strategically, creatively and holistically about client programs 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JP1