Senior Manager, Client Experience

Atlanta, Georgia, United States

Published

02/08/2024

Apply now

Senior Manager, Client Experience, Consumer 

Role is onsite in Atlanta, GA

Weber Shandwick Atlanta is looking for an engaging, curious, collaborative and results-oriented individual with outstanding client service and interaction skills, as well as proven writing, strategic planning, media and client relations to help drive the growth and success of a variety of accounts.

Responsibilities:  

CLIENT AND WORK

  • Liaises with clients and assists in client communications, including developing and coordinating routine account management materials, including timelines, activity reports, client documentation and project management support, as appropriate for size of account or office
  • Partners with diverse, cross-functional teams to ensure strong execution of programs in support of the client business objectives
  • Supports creative ideation on a consistent basis and provides thoughtful recommendations
  • Develops communication and media materials, and conducts media outreach (social media posts, fact sheets, pitch emails, backgrounders)
  • Develops targeted media lists and learn/follow clients’ priority media: top-tier, trade, a diverse mix of social influencers, etc.
  • Supports influencer identification, coordination and management, including conducting research, maintaining databases and coordinating activation logistics in partnership with our influencer experts
  • Monitors, analyzes and develops client coverage reports, leveraging industry measurement and listening tools to identify opportunities for growth and strategic evolution
  • Proactively identifies issues and recommends solutions based on category or competitive activity
  • Keeps pace with social media / digital industry trends and developments
  • Leads small teams to conduct pressing research on a wide range of issues, reviews and prepare executive summaries and/or analyses of information, as appropriate for size of account or office

SELF LEADERSHIP AND TEAM EFFECTIVENESS

  • Contributes to work plan of junior team members and helps guide their work
  • Serves as role model to team members, producing high quality work and continually updating manager on activity progress
  • Proactively contributes to inclusive team culture and consistently displays behaviors that support integration

BUSINESS ACUMEN

  • Grows understanding of financial aspects of accounts by supporting budget tracking and invoicing, maintaining fee and out-of-pocket trackers, and submitting purchase orders
  • Supports a healthy account and business through accurate time entry
  • Maintains a thorough understanding of clients’ business and industry
  • Familiarity with SOW in order to flag any out-of-scope client requests to manager

GROWTH AND BUSINESS DEVELOPMENT

  • Leverages understanding of client’s business to share ideas to help grow the account organically
  • Participates in meetings to support new business development/organic business growth opportunities as directed, including capturing notes, recaps, research, updating trackers and timelines (proactive/reactive pitches)
  • Develops new business acumen through supporting the development of pitch materials and shadowing elements of a pitch

Basic Qualifications:  

  • 5-7 years of related communications experience, preferably in an agency environment
  • Desire and ability to work in a fast-paced, entrepreneurial environment; applicant must be a self-starter, with the ability to work independently and interdependently across a diverse organization, but can also take direction
  • Ability to adapt quickly to changes
  • Ability to think critically about account work, ask questions as needed and effectively solve problems
  • Exceptional judgment when working with team members, client contacts and partners
  • Excellent written and verbal communication skills with the ability to effectively communicate with clients and internal team members across multiple levels
  • Strong time management skills and attention to detail
  • Demonstrates ability to interact with senior level clients
  • Proficiency in Microsoft Office Suite, online services, and AP style writing is essential

Additional Qualifications: 

  • Strong oral and written communication skills
  • Strong time management skills and attention to detail
  • Results-oriented
  • Team player

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including: 

  • Medical 
  • Dental 
  • Vision 
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-MA1  

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Similar positions

View all
waves-floating-image

New York, New York, United States

Futures Fellow, Creative Tech (Summer 2024)

Are you the type to lose track of time in Discord chats, showcase your digital artistry on DeviantArt, or skillfully navigate complex systems with Control Nets? If so, consider joining our team as a Creative Tech Fellow! 

 

Creative Tech is at the center of what we do at Futures. The AI Accelerator for The Weber Shandwick Collective, our work spans orientation and training, pilot development, culture change and consulting for some of the world’s best brands and organizations.  

 

Fellows are a critical part of our collaborative team. We’re looking for two motivated collaborators to help research, test, and learn about emerging technologies and platforms with us. Think generative media of all kinds, new community platforms, wearables, volumetric tech and more. Central to the role is researching and concisely reporting back observations and insights (desk research, demos/sandboxes, etc.), as well as conceiving of and packaging potential applications/ideas and use-cases. 

 

We’re seeking Fellows who bring curiosity and a discovery mindset to every assignment, who are sharp, motivated, and excited about the possibilities for our work. This role is a combo of researching, ideation, and making. (Bonus points if you’re familiar with coding, programming or design.) 

 

So, whether you’re an, artist, developer, engineer, inventor, designer, maker, or all-around creator, we want to hear from you.  

 

Application Deadline: Please submit applications by Friday, March 22, 2024.

 

What would you be working on? 

Fellows will research new tech/platforms with implications for marketing and communications to synthesize findings for group discussions, team and client projects, in close collaboration with Futures team members and leadership. You will contribute to agency POVs and assignments, working alongside Futures colleagues as well as cross-agency teams. You will be responsible for individual, cohort and team projects. 

 

What’s in it for you?​ 

Beyond the opportunity to flex your tech, creative (and strategic) muscle, you’ll strengthen your resume and network. (The network thing? Huge.) And did we mention it’s paid? 

 

What are the logistics of this Fellowship? 

The Fellowship runs from 6/3 and through 8/16 and is a 40 hour per week commitment. This is a remote opportunity. Our team operates in Eastern Standard Time.  

 

What do we look for? 

We orient ourselves around diverse perspectives because we care about what you bring to the table. In your responses, tell us what you think, not what you think we want to hear.

 

How to apply:  

Please submit your resume and cover letter. You may also include up to three portfolio pieces and any additional documentation you find relevant, although this is optional. Additionally, you’ll be required to answer a few application questions. Please limit your responses to 300 words max for each question. If you have a website showcasing your work, feel free to share it. 
 

NYC Salary range: $20.00 – $20.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-LC1 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

New York, New York, United States

Futures Fellow, Researcher/Writer (Summer 2024)

Are you passionate about research and exploring emerging platforms? Are you a sharp writer, skilled at unraveling complex topics across technology, media and culture, and sharing your unique perspective? 

 

If so, and you’re energized by cutting-edge concepts like A.I.dentity, The Currency of Culture, and Move Over AR and VR – Gen Z shifts to DR, then apply to be a Futures Fellow this summer! 

 

Futures is the AI Accelerator for The Weber Shandwick Collective. Our work spans orientation and training, pilot development, culture change and consulting for some of the world’s best brands and organizations. Fellows are a critical part of our collaborative team. 

 

We’re seeking sharp, motivated individuals who thrive on thinking critically, writing compellingly, and engaging in lively discussions. This role isn’t just about gathering data—it’s about researching (in ways traditional and non) and distilling complex topics, as well as uncovering potential implications. Candidates should excel at working both independently and collaboratively, managing deadlines with ease.  

 

We’re not looking for someone to have all the answers. But real interest in the topics we’re covering is a must (check out the On AI // Newsletter for a better sense).  

 

But if you’re ready to dig into all things tech, media and culture – and what it means for us as communicators – apply today. 

 

Application Deadline: Please submit applications by Friday, March 22, 2024.

 

What would you be working on? 

Fellows will support all things Futures. You’ll collaborate with Futures colleagues as well as cross-agency teams on various short and long-term research, writing and integrated media projects. As part, you might conduct analysis for a client brief, investigate a new Gen AI Platform for our On AI community, write content for the Futures webpage or score an On AI newsletter byline. You will also work on Fellows team projects. 

 

What’s in it for you?​ 

Beyond the opportunity to flex your writing, tech, creative (and strategic) muscle, you’ll strengthen your resume and network. (The network thing? Huge.) And did we mention it’s paid? 

 

You’ll definitely get a better sense of how to jump-start a career in this changing-by-the-day industry. 

 

What do we look for? 

We orient ourselves around diverse perspectives because we care about what you bring to the table. In your responses, tell us what you think, not what you think we want to hear.

 

What are the logistics of this Fellowship? 

The Fellowship runs from 6/3 and through 8/16 and is a 40 hour per week commitment. This is a remote opportunity. – Our team operates in Eastern Standard Time.  

 

How to apply? 

Please submit your resume, cover letter. You’ll also answer a few questions as part of your application. Please limit your responses to 300 words max for each question. Feel free to add a portfolio or website if you have one. 

 

NYC Salary range: $20.00 – $20.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-LC1 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Atlanta, Georgia, United States

Public Relations Intern (Summer 2024)

Job Description:

We’re passionate about expanding the boundaries of what we offer our clients by bringing diverse perspectives to the table. Are you creative and daring? Do you have digital savvy? Do you love to collaborate and bring big ideas to life? Are you ready to launch your career with Weber Shandwick? We’re looking for you, the newest member of our Internship Program! 

 

From creative brainstorming to day-to-day execution, Weber Shandwick’s Interns form the foundation of a talented team that generates groundbreaking, award-winning programs. During the program, you’ll work on campaigns for iconic brands and companies you likely encounter every single day. 

 

What’s in it for you? Our interns will earn practical experience as fully integrated members of account teams and will receive coaching from team members to help advance your career goals. 

 

What you’ll do all day: 

  • Create: Craft written communications including media materials and compelling social content 
  • Research: Analyze brands using various resources 
  • Engage: Share big ideas in brainstorms and with teams 
  • Plan: Assist in event coordination and logistics 
  • Hustle: Pitch stories to media, develop media lists, track placements, etc. 
  • Monitor: Track brands in traditional and social media 

 

What we’re looking for from you: 

  • Thinking: Do it out of the box. Actually, it’s best if you’re wholly unfamiliar with the concept of boxes 
  • Digital: Know all the old school and the latest social media platforms, what brands are doing on them and what they should do next 
  • Communication: Speak, write and edit succinctly and compellingly 
  • Management: Meet deadlines, put out fires and multi-task. Work fast, and work well 
  • Detail-Oriented: Attention to detail and a commitment to delivering clear and precise work is a must 
  • Technical: Know Word, PowerPoint, Excel and Outlook. Familiarity with platforms like Hootsuite, Cision, MuckRack, Adobe Creative Suite, a plus 
  • Dynamic: Ability to work in a fast-paced agency environment 
  • Spark: Understand what sets you apart 

 

What you’ll get from us: 

  • Support: As you navigate a hybrid workplace, you’ll have regular check-ins, calls and touchpoints with your teams and the whole office to feel connected 
  • Mentor: You’ll be paired with someone in the office to mentor you and help you navigate the waters 
  • Learning and development: Keep sharp and learn all the new skills with access to trainings and tutorials through complimentary access to LinkedIn Learning as a WS employee 
  • A possible career: Internships have the possibility of growing into a full-time position 
  • A paycheck! Interns are paid hourly, at 40-hours per week 

 

Requirements: 

  • The ideal candidate must be a college graduate by start of internship 
  • Availability: 40 hours a week from June to August

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-LC1 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.