Manager, Client Experience (Branding)

About the opportunity:

Weber Shandwick is currently seeking an ambitious and capable business leader to head our Consumer Practice in Japan. As a Senior Vice President, the successful candidate will divide their time equally between managing the practice with a high degree of autonomy, and servicing key clients in the consumer sector. You will report to and work closely with the Managing Director of the Japan office.

The successful candidate will

• Be responsible for the holistic success of the Consumer Practice in terms of employee wellbeing and career development, client satisfaction and service quality, and healthy revenues and profitability.
• Provide leadership and development to your direct reports, and shape a vision for talent evolution across the wider Consumer Practice
• Secure and maintain close relationships with senior clients and provide ongoing counsel to help them navigate the ever-changing business environment
• Manage large, complex accounts and projects, with activities covering research, strategy, planning and implementation
• Review and approve contracts, estimates, proposals, etc., prepared by your team members
• Set and shepherd a vision for innovation of work and proactive business growth – from both new and existing clients in the Consumer Practice
• Effectively navigate Weber Shandwick’s global resources to grow, deepen and optimize client engagements
• Be a change agent and agitator for what’s new and next in consumer communications

Desired Skills and Experience:

• At least 10-15 years of public relations experience, including media relations and digital communications
• Experience dealing with print, broadcast, digital and social media
• Experience working with influencers and key opinion leaders
• Experience holding client events
• Experience procuring and managing vendors and external specialists
• Experience leading successful new business pitch teams
• Creative mindset
• Attention to detail and design
• Collaborative executive team player
• Enthusiastic, professional and highly proactive
• Strong presentation and personal communications skills
• Excellent networker, able to make connections with people across the business and externally with clients

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.

#LI-AS2

About the opportunity:

Employees at Weber Shandwick belong to one of four Communities – Insights, Content, Integrated Media and Client Experience (CX). As a CX Senior Manager, the successful candidate will be required to service multiple accounts and effectively manage core public relations tasks. You will gain a solid understanding of your clients’ business and respective industry, and be capable of translating that knowledge into creative tactical implementation. You will be an efficient task manager who is skilled in program execution, including media pitching, writing/editing, research, budgeting and account administration procedures.

The successful candidate will:

• Contribute to development of tactical plans and cross-Community implementations
• Successfully meet or exceed client expectations by ensuring adherence to timelines, budget and quality standards
• Develop basic client communications materials, key message documents, briefing materials, blog posts and pitches
• Lead client communications with supervision from manager and reliably represent agency to both internal and external stakeholders
• Persuasively pitching media and securing high-profile coverage for clients
• Staying abreast of current industry news and trends, and sharing that information with account team members
• Anticipating and proactively offering solutions to senior team leadership for executional issues specific to assigned programs
• Understanding client objectives and priorities to help shape story angles
• Researching and writing briefing materials for client executives
• Assist in account budgeting recommendations and ongoing tracking

Desired Skills and Experience:

• At least 5-7 years of experience in a PR/communications role with expertise in writing, plan development, media relations strategy and execution, event management, social content, measurement and monitoring.
• Japanese and English skills at a native or business level
• Excellent communication/presentation skills: verbal and written
• Ability to multi-task effectively and work within tight deadlines
• Creative mindset
• Attention to detail and design
• Collaborative team player
• Enthusiastic, professional and highly proactive
• Strong media relations skills and relationships

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.

#LI-AS2

About the opportunity:

Weber Shandwick is seeking a Client Experience (CX) Vice President for the Healthcare practice in our Tokyo office. This role requires daily client contact, project management and provides a high degree of autonomy to implement on strategies within a very short time frame.

Reporting to Head of Healthcare team, you have the opportunity to lead integrated programs of earned/paid/social media, service clients and drive new business in the region. 

The successful candidate will:

• Plan and execute corporate/brand communication strategies and tactics; including integrated communication solutions, both domestically and abroad
• Capable to work as a strategic consultant, to counsel clients on communication strategies and tactics
• Creation of corporate/brand narrative and messaging
• Develop executive positioning programs and create talking points for executive interviews and speaking opportunities
• Arrange interviews and media meetings with key journalists for clients’ spokespeople and coordination of these meetings
• Ability to develop integrated programs leveraging earned, paid and social media
• Create content for corporate/brand website and SNS and their consultation
• Support spokesperson training
• Crisis preparedness and response
• Support internal communication programs
• Skilled at managing existing clients and developing new clients, to grow the healthcare business

Desired Skills and Experience:

• Experience in planning to execution of corporate communications and product PR strategies and tactics for pharmaceutical/med-tech companies
• Strong background in healthcare industry (at least 5-year experience in pharma/medical device, etc.)
• Prior experience working in a healthcare sector in PR/AD agency, medical agency, or fast-paced environment is preferable is a plus
• Project management experience and skills
• Traditional media relation skills, such as magazines, papers and TV programs
• Social media savvy
• Fluent in Japanese or English, bi-lingual mandatory
• Strong and flexible writing and speaking skills
• Strong presentation and communications skills
• Ability to multi-task and efficiently manage time
• Problem solving skills
• Team player attitude and global mindset required
• Passion and ownership
• Creativities to fresh ideas/inquisitive mindset
• Able to navigate the regional and global agency network to build relations and access expertise

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.

#LI-AS2