Account Director, Client Experience - Healthcare

Weber Shandwick is looking for a Senior Manager to join our Consumer team in our New York office.

We Are Seeking:

We’re looking for a strong, motivated, hard-working and curious Senior Manager to join our Consumer Practice, working across lifestyle and CPG brands. You will spearhead high profile, award-worthy, earned-driven integrated activations and productions. You will work with high profile celebrity talent, influencers and red-carpet events. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our Consumer Practice. You will be responsible for all aspects of a client relationship and account team. You will supervise big pieces of business with multiple work streams and team members.

Other responsibilities include recommending programs and activities coordinating with client’s goals, effectively delegating projects, offering counsel to team members and allocating agency resources to match client budgets. You will also be engaged with business development, strategic program planning, analytics, media relations and the development and execution of creative concepts. Ideally, you will have agency or consulting experience in the Consumer communications or beauty/lifestyle space.

 

What We Are Looking For:

•         Can turn ideas into workable plans and presentations
•         Capacity to convey ownership of assigned projects to junior team members
•         Can solve conflict
•         Can mobilize and motivate teams
•         Can work independently and as part of a team
•         Excellent oral and written business communication skills
•         Aptitude for financial analysis
•         Can complete challenging projects within set parameters
•         Exceptional judgment when working with team members, client contacts and vendors
•         Commitment and dedication to the agency’s success as well as individual career
•         Can anticipate client and team needs
•         Attention to detail and quality
•         Instills confidence with clients and colleagues

 

Basic Qualifications:

•         At least 6-8 years’ experience in agency, PR/Communications space
•         Experienced in Integrated Media Strategy and Media Relations, ideally within the consumer or CPG space
•         Bachelor’s Degree in Communications, Business Management, or related field

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $85,000 – $100,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Senior Vice President, Client Experience, Healthcare

Weber Shandwick works with some of the largest pharmaceutical companies in the world, communicating about some of the most pressing health concerns.

We deliver innovative, impactful work for our clients that has resulted in significant growth of the practice and earned our teams multiple awards. This success is due to our people, our relationships, a culture that inspires, an incredible team of experts in scientific communications, and an embedded digital/social team who make our clients stand out. We are also well-connected to the large Weber Shandwick network, partnering daily with clients and colleagues globally.

About the Role

We are looking for a new SVP for our healthcare practice.

This is a unique, career-enhancing role on large accounts, and an opportunity to partner with exceptional senior account leaders across the company.

This new leader’s overall responsibility is to be the day-to-day strategist for the clients, manage the overall relationship, deploy the teams in the most efficient and productive way to execute flawlessly, and be a supportive coach. The successful candidate will have experience with global, alliance led accounts including data and regulatory milestones and thought leadership programs, and display passion, never-ending curiosity, a desire to always be better, and the ability to inspire and connect with teams across offices. They will be a hands-on leader that fits with our overall culture. We are a company of doers even at the most senior level.

Responsibilities

• Build and nurture client relationships and grow business by providing leadership, direction and strategic guidance to colleagues, day-to-day teams and senior level clients
• Lead, develop and coach teams
• Guide and inspire clients to continue expand the kinds of communications work they are doing digitally directly tied to meeting their business challenges
• Develop quality standards and ensure client satisfaction
• Draw on our total agency resources for every project, including health creative, digital and media specialists
• Educate teams to ensure that they are delivering state-of-the-art counsel and content to their clients
• Stay ahead of the shifts in the healthcare environment and provide guidance to teams and clients
• Participate in new business pitch development and/or presentations
• Participate as part of the practice leadership team on the operations of the group
• Actively engage in the culture of the agency to lead by example
• Work with peers to further the mission, goals and culture of the agency
• Mentor individuals so that they are able to achieve their professional goals

Basic Qualifications

• Bachelor’s degree required
• 10+ years of experience in PR inclusive of agency experience working on large scale integrated communications campaigns

Additional Qualifications

• Deep knowledge of the pharma regulatory landscape
• Experience, at an agency or in-house, managing a large global pharmaceutical account (over $1 million in billings) and the keen organizational skills needed to do so. Experience on accounts that span multiple cities with integrated account teams preferred
• Excellent written, verbal, and interpersonal communication skills
• Great track record of success leading teams and developing talent
• Proficiency in MSOffice, advanced proficiency in PowerPoint and other presentation platforms

Desired Qualifications

• An entrepreneurial spirit, strong leadership qualities, and a collaborative attitude
• Propensity to organize thinking, break down complexity and manage shifting priorities at a fast pace

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $180,000 – $245,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Crisis Communications Intern (Spring 2026)

 

We’re passionate about expanding the boundaries of what we offer our clients by bringing diverse perspectives to the table. Are you creative and daring? Do you have digital savvy? Do you love to collaborate and solve complex issues? Are you ready to launch your career with Weber Shandwick?  

 

From technical planning to major campaign execution, Weber Shandwick’s Interns become an important part of a talented team that generates groundbreaking, award-winning work. During this program, you’ll work specifically alongside our Crisis & Issues team to help an iconic brand gear up for major activations during one of the most visible sports moments of the year.  

 

What’s in it for you? Our Interns will earn practical experience as fully integrated members of account teams and will receive coaching from team members to help advance your career goals. 

 

What you’ll do all day:  

• Create: Craft written communications including statements, key messages, tough Q&As, and more 

• Research: Analyze brand risks and live issues using various tracking tools 

• Engage: Problem solve in real-time and with teams 

• Hustle: Provide support across a range of complex, high-profile corporate issues/crisis communications situations 

• Monitor: Track brands in traditional and social media  

 

What we’re looking for in a candidate:  

• Thinking: Do it out of the box. Actually, it’s best if you’re wholly unfamiliar with the concept of boxes. 

• Communication: Speak, write and edit succinctly and compellingly.  

• Digital: Understand how conversations evolve and information is spread across social media platforms – and how closely brands should pay attention to emerging narratives.  

• Management: Meet tight deadlines and multi-task. Work fast and work well.  

• Detail-Oriented: Attention to detail and a commitment to delivering clear and precise work are critical.  

• Technical: Proficiency in Microsoft Office Suite. Familiarity with platforms like Cision, Muckrack, Meltwater, Talkwalker, and/or TV Eyes a plus.  

• Dynamic: You must be able to work in a fast-paced agency environment and juggle tasks.  

• Spark: Understand what sets you apart.  

 

What you’ll get from us:  

• Buddy: All new hires are paired with a buddy dedicated to making your time with us amazing 

• Built-In Mentorship: You’ll learn from and collaborate with team members of all levels 

• A possible career: Internships have the possibility of growing into a full-time position 

• A paycheck! Interns are paid hourly  

 

Requirements:   

• Must be available to start January 2026 

• The ideal candidate must be a recent college graduate or have demonstrated transferrable skills  

 

Salary range: $20.00 – $20.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

 

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