Senior Vice President, Client Experience

Weber Shandwick is looking for a Vice President with Financial Services experience to join our team in New York.

We Are Seeking:

The Weber Shandwick New York office is currently seeking a Vice President to support several clients in our growing Financial Services portfolio within our Enterprise practice. The ideal candidate will have deep subject matter expertise in working in consumer finance sub-sectors such as payments, fintech, crypto, retail banking, personal finance, retirement and investing.

You will have the opportunity to drive a broad range of consumer and B2B2C campaigns across a variety of clients, while leading a team of practitioners and collaborating with Weber Shandwick’s network to develop strategic and creative client work. You will spearhead high profile, award-worthy, earned-driven integrated activations. You will work with high profile celebrity talent, influencers and events. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our practice. The ideal candidate will be responsible for all aspects of a client relationship and fast-moving account team. You will supervise big pieces of business with multiple work streams and team members.

What You Will Be Doing:

• Develop and grow positive relationships with clients, maintaining the company’s reputation in terms of delivery and quality
• Provide strategic counsel to clients, assess problems and define logical and effective solutions for clients
• Lead the delivery of quick-turn, high-profile project assignments across national and local markets
• Be a project management wiz. Communicate expectations and goals to the team on an ongoing basis, helping to keep the team motivated by communicating clear tasks and actions
• Work successfully with partner agencies as part of a client integrated agency team, both internally at WS and externally
• Work effectively with finance colleagues to deliver accurate estimates for client projects or new business work. The ideal candidate will lead monthly budget tracking, and compile and edit SOW’s that adhere to a full picture view of a project’s scope
• Write well-structured, persuasive content and help train other team colleagues to do the same
• Contribute innovative ideas for the client and new business work, inspiring ideation amongst team members

Qualifications:

• 8-10 years public relations experience, financial services client experience required
• Agency experience (preferred)
• Experience working in banking, insurance, retirement services, payments, credit cards, fintech and/or consumer finance with deep understanding of the competitive landscape, product differentiation and the relevant media landscape
• You are both a creative and a strategic thinker, and a natural team leader who operates quickly
• Needs to have a track record in client service to senior level clients
• Strategic media relations knowledge and strong relationships with relevant reporter beats across business financial and consumer press
• BA or BS in Communications or related degree

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $125,000 – $165,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations;

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JP1 

Account Director, Client Experience, Healthcare

The Account Director will have proven leadership and client service skills, and experience managing integrated global communications programs. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction.

PRIMARY RESPONSIBILITIES:

• Maintain daily client contact, serving as a trusted resource and advisor
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans
• Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties
• Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience
• Manage workstreams with a focus on running data and regulatory milestones and overseeing junior staff
• Have ownership of client financials and profitability
• Coordinate integration with other agency partners
• Successfully navigate conflicts across internal stakeholders, clients and agency partners
• Manage ongoing team resourcing/staffing to ensure successful delivery of work product
• Actively participate in agency development and assist with new business

MINIMUM REQUIREMENTS:

• 6-8 years of relevant global healthcare communications agency experience
• Ability to translate client needs into workable plans/projects
• Strong project management skills and attention to detail
• Experience managing high-performing teams; mentoring team members
• Confident presenter and persuasive speaker
• Financial acumen in the areas of budgeting, billing and staffing
• Minimum: Bachelor’s Degree

PREFERRED REQUIREMENTS:

• Strong decision-making skills
• Ability to multi-task in a deadline-oriented, fast-paced environment
• Collaborative team player
• Exceptional judgment when working with clients, teams and vendors
• Self-motivated, entrepreneurial, and endlessly curious

Benefits Statement

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $115,000 – $135,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JR2 

Project Director – Digital (Hybrid, NYC)

Flipside Group, part of Weber Shandwick, is seeking a Project Director to lead the delivery of complex digital product development projects, spanning websites, mobile apps, XR experiences, and AI-driven platforms. This role offers the opportunity to work in a closely knit, dynamic team supported by a global network, delivering world-class solutions for a genuinely international client list.

You will be responsible for guiding multi-disciplinary teams—including designers, developers, strategists, and client services—through the full product development lifecycle, ensuring projects are delivered on time, on budget, and to the highest quality standards. This is a senior, client-facing role that requires both strategic oversight and hands-on delivery management.

Key Responsibilities

• Project Leadership – Own the delivery of digital build projects from inception through launch, ensuring alignment on scope, timelines, budgets, and quality standards.
• Process Management – Define, implement, and adapt Agile, Waterfall, or hybrid workflows to fit the needs of each project; establish and enforce best practices, templates, and documentation standards.
• Client Engagement – Act as the senior day-to-day contact for clients, building trusted relationships and ensuring transparency on progress, risks, and solutions.
• Cross-Functional Collaboration – Partner closely with internal and freelance teams across design, development, strategy, analytics and finance to maintain integration and consistency.
• Resource & Budget Oversight – Lead SOW creation, track deliverables against scope, manage budgets, and handle change management processes.
• Risk & Issue Management – Maintain and review project risk/issue logs; resolve conflicts quickly without compromising quality or morale.
• Technical & Quality Alignment – Ensure deliverables meet technical feasibility and adhere to quality assurance processes; oversee bug tracking and resolution in tools such as Jira.

Qualifications & Experience

• Experience: 5+ years in project management, with substantial experience delivering web, mobile, and digital platform builds.
• Methodologies: Proven ability to manage both Agile and Waterfall projects, blending approaches as needed.
• Technical Understanding: Solid grasp of web and mobile technologies, system architecture considerations, and digital product lifecycle management.
• Budget Management: Expertise in scoping, pricing, and managing large-scale budgets and multi-workstream programs.
• Communication Skills: Excellent written, verbal, and presentation skills; able to engage effectively with clients and internal stakeholders at all levels.
• Tools: Proficiency in collaboration tools such as Microsoft Office, Smartsheets, Jira, and other project tracking systems.
• Soft Skills: Strong client-facing presence, problem-solving ability, attention to detail, and comfort in fast-paced environments.

Why Join Us?

At Flipside, we combine the creativity and agility of a boutique team with the reach and resources of a global agency. You’ll have the opportunity to work on high-profile, cutting-edge digital products that push boundaries, with a team that values collaboration, innovation, and excellence.

Diversity & Inclusion: Flipside is an Equal Opportunities Employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Salary range: $110,000 – $135,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including: 

• Medical 
• Dental 
• Vision 
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-KG1