Account Director, Client Experience - Healthcare
Los Angeles, California, United States
Published
06/25/2025
Account Director, Client Experience, Healthcare
We are seeking a strong Account Director to join our Healthcare Practice. As an Account Director, you will be responsible for managing client and inter-agency relationships, playing a critical role in elevating the long-term success of our Health practice.
You will serve as the day-to-day client liaison, responsible for partnering with senior team members to supervise major pieces of business across several work streams. Other responsibilities include recommending programs and activities, planning and delivering against clients’ goals, effectively delegating projects, offering counsel to team members, and allocating agency resources to match client budgets.
In this role, you will be working on developing and overseeing annual plans, key messages/ corporate narratives reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to protect and drive corporate reputation and value proposition narratives for pharmaceutical, biotech, medical device and health association clients and prospects. We’re looking for someone with an equal passion for corporate communications and healthcare. Who understands product portfolios and pipelines as much as corporate communications. This individual must be an excellent people leader and client counselor, with a willingness and drive to roll up their sleeves and stay close to the work.
Additional responsibilities include, but are not limited to:
- Day-to-day client support and counsel
- Driving communications support around campaigns
- Working with several specialists including media, digital and creative
- Working with senior counselors on strategy
- Mentor, coach and support team members ensuring constant development of their skills
- Maintain financial responsibility for accounts
- Effectively manage team utilization and maintain financial responsibility for accounts
What We Are Looking For
- Understand broad healthcare landscape, trends and general issues facing the industry
- Can turn ideas into workable plans
- Capacity to convey ownership of assigned projects to junior team members
- Ability to propose solutions to challenges
- Can mobilize and motivate teams
- Can work independently and as part of a team
- Excellent oral and written business communication skills
- Can complete challenging projects within set parameters
- Exceptional judgment when working with team members, client contacts and vendors
- Commitment and dedication to the agency’s success as well as individual career
- Can anticipate client and team needs
- Attention to detail and quality
- Instills confidence with clients and colleagues
Basic Qualifications
- Bachelor’s Degree in Marketing, Communications, Public Relations or related field
- At least 7 years’ PR/communications experience, preferably with corporate experience and/or healthcare experience
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
Salary range: $115,000 – $135,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
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We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Boston, Massachusetts, United States
Vice President, Corporate Advisory
Vice President, Corporate Advisory
Weber Shandwick is looking for a Vice President with Corporate experience to join our Enterprise team in Boston
We Are Seeking:
The Weber Shandwick Boston office is currently seeking a Vice President to support several clients in our growing Corporate/Enterprise Practice. The ideal candidate will have experience in brand and reputation building communications, managing executive visibility, media strategy and team leadership. The candidate will have the opportunity to drive a broad range of corporate reputation campaigns across a variety of clients, while leading a team of practitioners and collaborating with Weber Shandwick’s network to develop strategic and creative client work.
What You Will Be Doing:
- Develop and grow positive relationships with clients, maintaining the company’s reputation in terms of delivery and quality
- Provide strategic counsel to clients where possible, being able to assess problems and define logical and effective solutions for clients
- Lead the delivery of high-profile accounts across multiple markets
- Brief and inform account teams. Communicate expectations/goals to the team on an ongoing basis, helping to keep the team motivated by communicating clear tasks and actions
- Work successfully with partner agencies as part of a client integrated agency team, both internally at WS and externally
- Work effectively with finance colleagues to deliver accurate quotations for all client projects or new business work
- Write well-structured, persuasive content and help train other team colleagues to do the same
- Contribute innovative ideas for the client and new business work, inspiring ideation amongst team members
Qualifications:
- 8-10 years public relations experience, corporate PR background desired
- Agency experience (preferred)
- Experience working on Corporate reputation campaigns across industries
- You are both a creative and a strategic thinker, and a natural team leader
- Needs to have a track record in client service to senior level clients
- Strategic media relations knowledge
- BA or BS in Communications or related degree
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
Boston Salary range: $119,000 – $155,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-SK1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
New York, New York, United States
Vice President, Client Experience
Weber Shandwick is looking for a dynamic Vice President to join our Consumer team in our New York office supporting iconic global consumer brands.
We Are Seeking:
We are looking for a driven, self-motivated and culturally fluent, Vice President to join our Consumer team, working across global lifestyle and CPG brands. As Vice President, you will be responsible for leading day-to-day business and spearheading high-profile, award-worthy, earned-driven integrated campaigns for two of some of our top clients including Nespresso & Unilever W&C brands. This is a high-visibility leadership role in a fast-paced, integrated environment with cross-functional collaboration across channels and partners. You’ll work closely with clients, and integrated agency teams to deliver social-first, earned-led programs that drive engagement and buzz, while guiding a team of rising talent.
What the Role Entails:
- Lead multi-channel campaigns with an emphasis on earned media, cultural storytelling, and social/digital engagement
- Collaborate within IATs, working alongside creative, paid media, influencer, and experiential partners
- Oversee campaign launches from start to finish inclusive of planning, event/activation production, management of talent partner(s), and development of media materials and social briefs
- Ability to turn ideas into workable plans and presentations via decks
- Build trusted relationships with senior clients, offering strategic POVs and counsel
- Ensure programs are rooted in insights and measured against KPIs
- Manage diverse internal teams and SMEs with clarity and organization
- Lead by providing mentorship, fostering growth and innovation
Who You Are:
- Must have a strong passion for lifestyle and beauty brands, with a sharp awareness of emerging cultural and consumer trends
- Proven experience executing successful campaigns that generated earned media, drove social engagement, and made a cultural impact
- An expert in navigating Integrated Agency Teams, juggling multiple workstreams, and managing multiple clients
- A strategic thinker with strong instincts for what drives earned media and social buzz
- Strong ability to remain nimble and counsel clients through conflict
- Aptitude for financial analysis
- Confident working with senior clients and leading large teams
- A natural leader with strong presentation skills who pays attention to detail
- Sharp writing skills and a creative mindset
- Commitment and dedication to the agency’s success as well as individual career
Basic Qualifications:
- At least 8-10 years’ experience in agency, PR/Communications space
- Experienced in leading account teams and integrated Media Strategy, ideally within the consumer or CPG industry
- Bachelor’s Degree in Communications, Business Management, or related field
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
NYC Salary range: $125,000 – $165,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-SK1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Los Angeles, California, United States
Senior Manager, Client Experience - Healthcare
Senior Manager, Client Experience, Healthcare
We are seeking a strong Senior Manager to join our Healthcare Practice. As a Senior Manager, you will be responsible for managing client and inter-agency relationships, playing a critical role in elevating the long-term success of our Health practice.
You will serve as the day-to-day client liaison, responsible for partnering with senior team members to supervise major pieces of business across several work streams. Other responsibilities include recommending programs and activities, planning and delivering against clients’ goals, effectively delegating projects, offering counsel to team members, and allocating agency resources to match client budgets.
In this role, you will be working on developing and overseeing annual plans, key messages/ corporate narratives reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to protect and drive corporate reputation and value proposition narratives for pharmaceutical, biotech, medical device and health association clients and prospects. We’re looking for someone with an equal passion for corporate communications and healthcare. Who understands product portfolios and pipelines as much as corporate communications. This individual must be an excellent people leader and client counselor, with a willingness and drive to roll up their sleeves and stay close to the work.
Additional responsibilities include, but are not limited to:
- Day-to-day client support and counsel
- Driving communications support around campaigns
- Working with several specialists including media, digital and creative
- Working with senior counselors on strategy
- Mentor, coach and support team members ensuring constant development of their skills
- Maintain financial responsibility for accounts
- Effectively manage team utilization and maintain financial responsibility for accounts
What We Are Looking For
- Understand broad healthcare landscape, trends and general issues facing the industry
- Can turn ideas into workable plans
- Capacity to convey ownership of assigned projects to junior team members
- Ability to propose solutions to challenges
- Can mobilize and motivate teams
- Can work independently and as part of a team
- Excellent oral and written business communication skills
- Can complete challenging projects within set parameters
- Exceptional judgment when working with team members, client contacts and vendors
- Commitment and dedication to the agency’s success as well as individual career
- Can anticipate client and team needs
- Attention to detail and quality
- Instills confidence with clients and colleagues
Basic Qualifications
- Bachelor’s Degree in Marketing, Communications, Public Relations or related field
- At least 5 years’ PR/communications experience, preferably with corporate experience and/or healthcare experience
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
Salary range: $100,000 – $115,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-JR2
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.