Manager, Client Experience

Weber Shandwick is seeking an enthusiastic, driven digital strategist to join our high-energy, high-performance team.

The ideal candidate should have a passion for digital innovation and telling brand stories across digital platforms. To be successful in this role, this individual has a solid digital marketing or background that includes ideating digital content, analyzing results and developing digital-specific project plans. The candidate will have the ability to successfully collaborate and thrive in a fast-paced environment, with responsibility across all aspects of the work we do – from helping to build digital strategies to constructing efficient editorial calendars and concepting social posts.

If that is you, let’s talk!

What we’re looking for:

• Experience in integrated digital marketing strategy and execution
• Ability to build fully-integrated strategies for major campaigns, product launches and digital assets for the world’s biggest brands
• Understanding of performance marketing tactics focused on results
• Background in demand gen, lead gen and social media marketing
• Experience in conducting research of various types such as; market landscape, persona, competitor and content research
• Experience in development of project plans, calendars, and workflow processes
• Ability to brainstorm and pitch compelling ideas for performance campaigns and projects
• Deep experience within cross-channel digital marketing strategies, working closely with different teams including creative, media, planning and PR
• Strong understanding of digital analytics, measurement and performance-driven insights
• Experience within B2B marketing (specifically in tech, healthcare, manufacturing, energy, finance or higher education, etc.)
• Keen interest in staying current with industry trends and updates that directly and indirectly affect our clients and our digital practice

The Essentials:

• Thinking: Seeing the forest through the trees for our clients and not getting caught in the minutia. Intellectual curiosity and creativity is a must.
• Communication: Speak, write and edit succinctly and compellingly.
• Storytelling: Understand the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.
• Management: Meet deadlines, put out fires and multi-task. Work fast and work well.
• Interpersonal: Collaborate well and play nice, whether it’s in a team, with other teams or independently.
• Passion: Determined to deliver high-quality work, to build close client relationships, to execute effectively, and to be motivated by the work.
• Technical: Skills in Microsoft Office Suite (Word, Excel, Powerpoint), Analytics tools (Google Analytics, OpenGraph and Insights), research & execution tools (Hootsuite, Brandwatch). Media databases and social tracking tools are a bonus.
• Detail-Oriented: Whether it’s a strategy presentation or monthly reporting insights, attention to detail and a commitment to delivering clear and precise work is essential.
• Spark: Understand what sets you apart.
• Growth: Recognizing where you can grow and be open to learning opportunities.

Additional Responsibilities:

• Be the lead strategist for digital clients
• Be a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team to deliver client success
• Provide client counsel while serving as a strategic driver for client meetings and presentations
• Expand the digital deliverables and offerings for our team
• Assist in the development and implementation of paid, owned and earned programs
• Efficiently manage client and team resources and deliverables around major campaigns and projects
• Write content briefs and develop project timelines
• Manage multiple projects at various stages simultaneously, while managing budgets and staffing around programs and campaigns
• Have excellent organization and time management skills
• Have very strong written and verbal communications skills
• Be able and eager to quickly learn new systems, tools, approaches and platforms
• Effectively manage client and team expectations around timelines, work, and deliverables

Basic Qualifications:

• 6-8 years of experience within the digital communications and marketing industry with a strong understanding of integrated strategies  
• 2+ years management experience leading small groups and projects
• Bachelor’s Degree
• Strong experience with both large-scale and start-up business environments preferred

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Salary range: $68,000 – $75,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Account Director, Client Experience  

We are looking for a strong Account Director for the Consumer Practice who can lead multi-channel campaigns to success, coach team members and bring to life some of the best in-culture ideas.

Are you a candidate with a passion for working in consumer, consumer-tech, entertainment and/or CPG, who is obsessed with studying the current media landscape and how stories travel across channels, then this role is for you. 

• Critical Thinking: Has intellectual curiosity, creativity and critical thinking skills; is able to connect the dots and evaluate opportunities strategically to ensure they break through and deliver on client goals
• Earned-First Storytelling: Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next
• Communication: Speaks, writes and edits succinctly and in a compelling manner
• Leadership: Experience and a love for leading a team of other curious colleagues, clients and agency partners to execute flawlessly and to the highest quality standards
• Client Service: A record of exceptional client service with the ability to counsel and interact effectively with senior management at client organizations
• Management: Strong project management skills with the ability to ensure the team creates and meets deadlines. Works well in a fast pace environment
• Interpersonal: Plays nice, whether it’s on a team, across geographies or independently
• Technical: Is familiar with Word, PowerPoint, Excel and Outlook – media databases and social tracking tools are a bonus
• Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a client-facing email, a strategic deck, a narrative, a recap report – or even just a Slack
• Spark: Understands what sets themselves apart. And what is means to do good, impactful work
• Obsession with Culture: A clear understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences
• Financial Acumen: Experience managing clients’ budgets and allocating agency resources accordingly

What We’re Looking For: 

• A senior account management expert with a minimum of 6-10 years of experience and a background in consumer, consumer-tech, entertainment and/or CPG PR
• BA or BS in Public Relations, Communications, Journalism or related field
• Strong experience with both large-scale and start-up business environments preferred
• Client interaction, media relations and industry knowledge
• Effective team supervision, mentorship and leadership
• Excellent communication/presentation skills; verbal and written
• Management of earned media campaigns including thought leadership, product launches, earned-first creative campaigns, and more
• Ability to counsel senior clients and their executives with flawless earned media strategy and creative storytelling
• Manage clients, team resources and deliverables around major campaigns and programs.    
• Can integrate earned media strategy seamlessly with digital, social and paid
• Experience in new business development and organic business growth efforts in support of new business pitches

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

[California/Washington] Salary range: $105,000 – $135,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Vice President, Client Experience

The Weber Shandwick Boston Office is currently seeking a Vice President for its Healthcare Practice.

The VP is responsible for managing client and inter-agency relationships, playing a critical role in shaping the future and long-term success of our Health Practice.  The VP will be responsible for all aspects of a client relationship and account team. Responsibilities include recommending programs and activities coordinating with client’s goals, effectively delegating projects, offering counsel to team members and allocating agency resources to match client budgets. VPs are also engaged with business development, strategic program planning and the development of creative concepts. The ideal candidate will have experience working with biopharmaceutical companies with a proven track record of managing a range of health campaigns, from reputation building to patient storytelling.

If you are excited about managing talented junior staff members, building strong relationships with clients, and taking your PR career to the next level on a team that’s dynamic, creative, smart and fun, then we want to talk to you.

Responsibilities include but are not limited to:

• Day-to-day client management and counsel
• Facilitating integration efforts across team and with other agency partners
• Driving communications support to solve reputational challenges
• Working across internal specialists including media, digital and creative
• Working with senior counselors on strategy and creative ideation

Qualifications:

• Strong client-relationship management/relationship-building
• Experience managing cross-functional teams
• Corporate health experience
• Can turn ideas into workable, integrated plans
• Capacity to convey ownership of assigned projects to junior team members
• Can problem-solve  
• Can mobilize and motivate teams
• Can work independently and as part of a team
• Excellent oral and written business communication skills
• Aptitude for financial analysis
• Can complete challenging projects within set parameters
• Commitment and dedication to the agency’s success as well as individual career
• Can anticipate client and team needs
• Attention to detail and quality
• Instills confidence with clients and colleagues

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefits

Boston Salary range: $138,000.00 – $170,000.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JR1