Senior Associate - Client Experience (BFSI)

Overview

 

Part of The Weber Shandwick Collective, we’re the earned-first global communications agency, led by world-class strategic thinkers and creative activators. We create shared and sustainable value for businesses, people, and society. We energize the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses

 

Our game-changing work is recognized by some of the most prestigious industry awards bodies, and we have won more than 135 Lions at the Cannes Lions International Festival of Creativity. We’re also PRWeek’s 2024 Global Agency of the Year as well as being listed on the Ad Age A-List 2024 and Fast Company’s Most Innovative Companies 2024.

 

More than ever, organizations need to solve for unprecedented challenges born of technology-driven disruption. We fuse global teams grounded in technology, digital innovation and analytics to help clients. As we live in an always-on world, our brand positioning reflects this need to engage with our always-on audience, just as we advise our clients to do. We inspire. We incite. We shape ideas and conversations, and we activate our global reach for local causes and multinational brands alike, and we’re always ready for more problems to solve.

 

Our Values:

 

CURIOSITY – We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions

 

INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias

 

COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made

 

IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, or clients and the world

 

 

About the opportunity:

 

Responsibilities

• Drive development of solution-based program strategies and direct development of tactical plans
• Serve as key client point of contact and oversee day-to-day operations of integrated teams on programs and pitches
• Coordinate integration with agency partners
• Act as effective, two-way translator between clients and integrated teams, actively counseling development of work in best interest of all parties
• Be responsible for client financials and profitability
• Successfully navigate conflicts across internal stakeholders, clients and agency partners

 

Skills

• Comprehensive knowledge of clients’ business, goals and needs
• Effectively communicate client vision with Integrated Agency Teams (IATs) for program alignment
• Team leadership
• Financial performance management

 

 

Experience

12+yrs of work experience in Public Relations. Candidates from agency handling consumer, corporate, healthcare, technology clients will be preferred. You can also share resumes on ashree@webershandwick.com

#LI-AS1

 

Role: Manager

Designation: Manager – Client Experience

Location: Mumbai

Reporting to: Account Director – Client Experience

                                                                                                                                       

 

Overview

Part of The Weber Shandwick Collective, we’re the earned-first global communications agency, led by world-class strategic thinkers and creative activators. We create shared and sustainable value for businesses, people, and society. We energize the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses

 

Our game-changing work is recognized by some of the most prestigious industry awards bodies, and we have won more than 135 Lions at the Cannes Lions International Festival of Creativity. We’re also PRWeek’s 2024 Global Agency of the Year as well as being listed on the Ad Age A-List 2024 and Fast Company’s Most Innovative Companies 2024.

More than ever, organizations need to solve for unprecedented challenges born of technology-driven disruption. We fuse global teams grounded in technology, digital innovation and analytics to help clients. As we live in an always-on world, our brand positioning reflects this need to engage with our always-on audience, just as we advise our clients to do. We inspire. We incite. We shape ideas and conversations, and we activate our global reach for local causes and multinational brands alike, and we’re always ready for more problems to solve.

 

Our Values:

CURIOSITY – We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions

INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias

COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made

IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, or clients and the world. 

 

About the opportunity:

What will you do?

• Contribute to development of client tactical plans and cross-community implementation activities
• Successfully manage client expectations by ensuring adherence to timelines, budget and quality standards
• Develop initial client communications, key messaging and related materials
• Build client relationships, confidence and trust (at executional level)

You will be a good fit if you…

• Possess 4+ years’ work experience in a PR agency
• Have industry knowledge – solid understanding of BFSI brands
• Possess project management capability and business acumen
• Are good at networking, negotiation, coordination and possess organization abilities
• Are an analytical thinker and have the ability to formulate insights

 

#LI-NB1

Responsibilities:

• Contribute to development of client tactical plans and cross-community implementation activities
• Successfully manage client expectations by ensuring adherence to timelines, budget and quality standards
• Develop initial client communications, key messaging and related materials
• Build client relationships, confidence and trust (at executional level)

 

Skills:

• Project management
• Business acumen
• Industry knowledge
• Negotiation and persuasion
• Ability to effectively build internal and external relationships

 

Experience: 4-5years of experience in Public Relations in handling clients from healthcare sector

#LI-AS1