Account Director - Client Experience, Gurugram

 

What will you do?

Provide Digital Counsel: Regularly offer expert digital advice to clients and colleagues, ensuring strategies are aligned with current industry trends and best practices.

Strategy Development and Implementation: Develop and design comprehensive strategies for interactive campaigns that clearly define the role of various digital channels in achieving business objectives. Implement these strategies to drive client success.

Creative Best Practices: Serve as the internal expert and advocate for the latest creative best practices on priority social platforms. Stay updated on platform changes and trends and advise clients and internal teams as needed.

Team Management: Lead, manage, and mentor team members, providing guidance and support to foster their professional development and ensure the delivery of high-quality work.

 

You will be a good fit if…

• You possess 8-10 years of experience within the digital marketing industry, with proficiency in social media and community management.
• You can manage a team and senior stakeholders.
• You can work on social media strategy across brands and businesses – B2B and B2C.
• You are proficient in scoping, finance, and business management.
• You can translate client needs into project plans.
• You understand analytical tools and have campaign-oriented thinking.
• You know about social media spends and how to manage them effectively.

 

Good to have skills:

• Campaign management experience.
• Experience with large social media spends.
• Production experience.

 

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What will you do?

• Contribute to development of client tactical plans and cross-community implementation activities
• Successfully manage client expectations by ensuring adherence to timelines, budget and quality standards
• Develop initial client communications, key messaging and related materials
• Build client relationships, confidence and trust (at executional level)

You will be a good fit if you…

• Possess 4+ years’ work experience in a PR agency
• Have industry knowledge – solid understanding of brands in the category of Consumer, Corporate and Lifestyle among others will be an advantage
• Possess project management capability and business acumen
• Are good at networking, negotiation, coordination and possess organization abilities
• Are an analytical thinker and have the ability to formulate insights

 

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Responsibilities

• Lead/manage multiple client programs
• Facilitate cross-functional team integration
• Manage client expectations
• Be seen as a strategic leader by clients
• Mentor and train junior team members

Skills

• Strategic thinking and planning
• Ability to translate client needs into project plans
• Collaboration
• Team leadership

 

Experience

5-7 yrs of work experience in Public Relations. Candidates handling Corporate, B2B clients from agency will be preferred.

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