Senior Manager, Client Experience

Vice President, Client Experience

 

Weber Shandwick is looking for a Vice President to join our Consumer team 

We’re looking for a strong Vice President to join our Consumer Practice, working across a few of America’s most iconic food brands. You will be responsible for managing client relationships, playing a critical role in leading breakthrough activations that earn attention and helping to create truly fun and unique PR campaigns. You will be responsible for all aspects of a client relationship and integrated account team.

Other responsibilities include recommending programs and activities, coordinating with client’s goals, effectively coaching mid and junior level team members, offering counsel to clients and working with strategists, creatives and analysts to create the best work output. You will also be engaged with business development, strategic program planning, and the development of creative concepts. Ideally, you will have agency or consulting experience in the food and beverage or QSR categories. 

What We Are Looking For: 

• A passion and curiosity for earned media and understanding the changing media landscape
• Has a pulse on pop culture events and news which translate for earned media
• Can turn ideas into integrated, workable plans and newsworthy campaigns
• Capacity to convey ownership of assigned projects to junior team members and IAT partners
• Can solve conflict (internal or external)
• Can mobilize and motivate teams 
• Can work independently and as part of a team
• Excellent verbal and written business communication skills
• Aptitude for budgets, scoping and financial analysis
• Can complete challenging projects within set parameters
• Exceptional judgment when working with team members, client contacts and vendors
• Commitment and dedication to the agency’s success as well as individual career
• Can anticipate client and team needs
• Attention to detail and quality
• Jumps in with solutions and “let’s try it” attitude
• Instills confidence with clients and colleagues

Basic Qualifications: 

•  At least 8-10 years’ experience in agency, PR/Communications space
•  Experienced in Integrated Media Strategy and Media Relations, ideally within the food and beverage or relevant CPG space.
•  Bachelor’s Degree in Communications, Business Management, or related field 

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including: 

• Medical 
• Dental 
• Vision 
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Senior Associate, Client Experience, Healthcare

We are seeking a Senior Associate, Client Experience who is passionate about healthcare and making a difference in the lives of patients living with various diseases and conditions. As a Senior Associate, you will work closely with senior and junior staff members across several teams to provide counsel and manage day-to-day work, in addition to serving as a key client contact.

As a successful Senior Associate, you will be a strong leader with excellent writing and communications skills and an ability to translate client needs into project plans. You will also help develop and implement engagement campaigns for a variety of healthcare clients, including pharmaceutical companies. Ideally, you should have agency/consulting or related experience with a background in healthcare communications, specifically pharmaceutical experience.

Responsibilities:

• Contribute to account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
• Manage project management initiatives
• Help manage development and revision of client deliverables, ensuring all activities are moving forward and are within deadlines
• Leverage traditional media as well as influencers and digital/emerging technologies for PR programming
• Assist in developing a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
• Support event and activation logistics in a variety of settings
• Assist in setting and meeting campaign measurement and evaluation criteria
• Assist in financial management for clients, including development of invoices and activity reports

 Qualifications:

• Pharmaceutical communications experience
• Experience with pharmaceutical regulatory process
• Fluency and/or familiarity with digital and social media
• Experience working on multi-disciplinary (holistic) communication initiatives
• Strong budgeting and financial management skills
• Experience with clients and accounts that are measurement and evaluation driven
• Strong presentation skills, poise, and professionalism

Basic Qualifications:

• At least 2 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
• BA or BS in Public Relations, Communications, or in a related field

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JR2

Vice President, Client Experience- Corporate  

We are seeking a Vice President to join our Corporate Practice in our Chicago office to support a broad range of client and new business needs.

In this role, you will be working on programs involving reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to protect and drive corporate reputation and value proposition narratives a variety of clients and prospects across many industries.

We’re looking for a candidate who is an excellent people leader, client counselor and will roll up their sleeves and stay close to the work.

Responsibilities include:

• Serve as trusted advisor, counselor and business partner to key client contacts
• Maximize business potential and advance great work through masterful orchestration of high-performing integrated teams
• Drive development of tactical plans, translating strategies into tactics; ensure team deliverables align with strategies
• Lead the client service function for program planning, problem solving and strategic counsel
• Mentor, coach and support team members ensuring constant development of their skills
• Effectively manage staff utilization to meet profitability targets
• Anticipate and proactively offer solutions to senior team leadership for executional issues specific to assigned programs
• Build and own productive relationships with multiple client stakeholders, interagency teams, client’s business partner organizations and a diverse array of agency colleagues
• Represent agency points of view clearly in writing, formal presentations and informal client meetings and workshops
• Maintain financial responsibility for accounts
• Mentor, coach and support team members ensuring constant development of their skills
• Effectively manage team utilization and maintain financial responsibility for accounts

Skills required:

• 9+ years of experience in Corporate Communications, Corporate PR, and/or agency experience strongly preferred
• Must have a strong background in corporate communications
• Must have an in-depth knowledge of reputation management and a working knowledge of traditional and non-traditional media
• Self-starter, resourceful and bring a passion for driving great results while building strong, productive relationships with clients and your team
• Collaborative spirit, results driven with the ability to manage multiple priorities and work against deadlines
• Excellent writing and presentation skills, experience developing and delivering client presentations
• Experience leading (and winning) new business efforts, including casting appropriate teams, driving deck and presentation development and seamlessly integrating strategy, creative and execution into a compelling proposal
• A history of success in providing sound creative and strategic counsel to clients and building credibility with senior-level client contacts
• Demonstrate the ability to think strategically, creatively and holistically about client programs

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JP1