Vice President, Client Experience

We’re looking for a strong Vice President to join our Consumer Practice, working across a few of America’s most iconic brands. You will be responsible for managing client relationships, playing a critical role in leading breakthrough activations that earn attention and influence the brand’s target audience.  You will be responsible for all aspects of the client relationship and a dot connector across our integrated account team.

You will also be engaged with business development, strategic program planning, and the development of creative concepts. Additional responsibilities include recommending programs and activities, coordinating with client’s goals, effectively coaching mid and junior level team members, offering counsel to clients and working with strategists, creatives and analysts to create the best work output. Ideally, you will have agency or consulting experience in the food and beverage or CPG categories. 

What We Are Looking For: 

• A passion and curiosity for earned media and understanding the changing media landscape
• Has a pulse on pop culture events and news which translate for earned media
• Ability to be agile and motivation to pivot approved ideas given the ever-changing earned and media landscape  
• Understand the role influencers play in earning attention for brands
• Can turn ideas into integrated, workable plans and newsworthy campaigns
• Capacity to convey ownership of assigned projects to junior team members and IAT partners
• Can solve conflict (internal or external)
• Can mobilize and motivate teams 
• Can work independently and as part of a team
• Excellent verbal and written business communication skills
• Aptitude for budgets, scoping and financial analysis
• Can complete challenging projects within set parameters
• Exceptional judgment when working with team members, client contacts and vendors
• Commitment and dedication to the agency’s success as well as individual career
• Can anticipate client and team needs
• Attention to detail and quality
• Jumps in with solutions and “let’s try it” attitude
• Instills confidence with clients and colleagues

Basic Qualifications: 

•  At least 8-10 years’ experience in agency, PR/Communications space
•  Experienced in Integrated Media Strategy and Media Relations, ideally within the food and beverage or relevant CPG space.
•  Bachelor’s Degree in Communications, Business Management, or related field 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Illinois Salary range: $119,000 – $155,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Location: Frankfurt am Main 

Du unterstützt uns im Tagesgeschäft für nationale wie internationale Kund:innen, insbesondere aus den Bereichen Pharma, Biotechnologie und Medizintechnik. Du erhältst die Möglichkeit, Erfahrungen mit Fokus auf Social Media-Aktivitäten im Tagesgeschäft einer Top PR-Agentur zu sammeln, die Aspekte eines internationalen Agenturnetzwerks und den deutschen PR-Markt kennenzulernen.  

 

DEIN TEAM: 

Wir begeistern uns mit Leidenschaft dafür, komplexe wissenschaftliche Zusammenhänge in zielgruppengerechte Geschichten mit klaren Botschaften umzusetzen, die Menschen interessieren, engagieren und miteinander verbinden. Dabei zeigen wir Gespür für die kleinen Unterschiede und Herausforderungen. Denn jede:r Patient:in ist anders. Jede Erkrankung ist anders. Jedes Medikament, jeder Durchbruch und jede Therapie sind anders. Das ist es, was Healthcare-Kommunikation so faszinierend macht. 

 

DEINE AUFGABEN – DU… 

• unterstützt beim Community Management diverser Kund:innen aus den Bereichen Pharma, Biotechnologie und Medizintechnik.  
• übernimmst Themen- und Hintergrundrecherchen sowie organisatorische Aufgaben.  
• übernimmst administrative Aufgaben, führst Analysen durch und erstellst Reportings.  
• unterstützt unsere Berater:innen bei der Erstellung von Redaktionsplänen und Content für namhafte Kund:innen.  
• erstellst Post-Texte für diverse Plattformen, erhältst Einblick in andere Textarbeiten, sowie Presse-und Medienarbeiten.   

 

DAMIT PUNKTEST DU BEI UNS – DU… 

• studierst ein Studium der Gesundheits-, Kommunikations-, Geistes- oder Sprachwissenschaften oder einen vergleichbaren Studiengang. 
• hast großes Interesse an den Themen Gesundheit, Kommunikation, Biotechnologie sowie Medizintechnik. 
• bringst idealerweise erste Erfahrungen im Bereich Social Media, PR oder einem anderen Kommunikationsumfeld mit und hast Spaß am Verfassen von Texten und redaktionellen Beiträgen. 
• hast eine Affinität für Digitales und beherrschst MS-Office (Word, Excel, PowerPoint, Outlook). 
• bist ein kreativer Kopf und kannst sowohl im Team als auch selbstständig strukturiert arbeiten. 

 

DAS BIETEN WIR DIR: 

• Internationales Arbeiten in einem innovativen, inspirierenden, weltweiten Agenturnetzwerk. 
• Hybrides Arbeiten und flexible Arbeitszeitenregelung. 
• Unbegrenzter Zugang zu LinkedIn Learning, damit du dich in genau den Bereichen weiterbilden kannst, die dich am meisten interessieren. 
• Mental Health Initiativen wie die freie Nutzung der Headspace-App und unserer externen Mitarbeitendenberatung (EAP), mit der dir psychologische Expert:innen zu jeder Zeit zur Verfügung stehen. 
• Zahlreiche Mitarbeiterrabatte bei ausgewählten Shopping-Partner:innen. 

 

KLINGT NACH DIR?  

Du hast noch Fragen? Rufe mich gerne direkt an unter +49 30 20351255. Ich bin Tatjana, deine Ansprechpartnerin. 

 

UNSER PROFIL: 

Wir sind eine der weltweit führenden Kommunikationsagenturen mit Niederlassungen in über 80 Ländern. In Deutschland arbeiten 160 Kolleg:innen unabhängig von einer Practice- und Standortstruktur übergreifend in agilen Teams zusammen. Wir beraten unsere Kund:innen an den Schnittstellen von Wirtschaft, Gesellschaft und Politik umfassend und bieten je nach Problemstellung und Herausforderung individuell zusammengestellte Teams aus unseren Kompetenz- und Skill-Clustern. 

 

Wir verpflichten uns zur Gleichberechtigung aller Mitarbeitenden und sorgen für ein diskriminierungs- und belästigungsfreies Arbeitsumfeld. Alle Einstellungsentscheidungen sind durch die Stellenanforderungen, die individuellen Qualifikationen und den geschäftlichen Bedarf begründet. Alle entsprechend qualifizierten Bewerber werden ungeachtet ihrer ethnischen Herkunft, ihrer Hautfarbe, ihrer Religion, ihres Geschlechtes, ihres Alters, ihrer sexuellen Orientierung, ihrer nationalen Herkunft oder einer Behinderung gleichermaßen für eine Anstellung berücksichtigt. 

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Who is Weber Shandwick?

We create cultural value and help brands navigate the ever-changing age of earned: an age where consumers actively say no to advertising; an age where everyone is an influencer that can make or break your brand; an age where content can be turned into commercial opportunity. 

Our talented team builds brands by finding connection points in the real world. We energise the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses.

We earn affection, attention, affinity and purchase by delivering value to people around the world, with deep specialisms across food & drink, travel & tourism, consumer tech, consumer health, automotive, sports sponsorship, entertainment & lifestyle and energy. We are known for: 

• Developing data driven insights and strategy to drive measurable impact 
• Creating impactful campaigns that tap into culture 
• Creating channel and platform agnostic campaigns that grow organically 
• Delivering integrated campaigns that are earned-first but deliver for paid and owned 

 

What’s happening?

We are an award winning and forward-thinking People team looking for a People Advisor to join us.  Our People Advisor will act as a trusted partner to employees and managers, providing guidance and support on a range of people related matters. This role involves advising on employee relations, implementing HR policies, supporting performance management, and promoting a positive workplace culture. The ideal candidate will be a proactive problem solver who thrives in a fast-paced environment and is passionate about people and organisational success. You may already be a People Advisor in a smaller organisation seeking a new challenge, or an experienced People Coordinator looking to take a step up. 

What will you be doing? 

Working across the UK with our Senior Advisor and Apprentice, supporting the People Leads, you will provide support in a range of areas including: 

• General HR support across the full employee lifecycle including recruitment, onboarding, probation, employee relations, appraisals, training, employee queries, and exit procedures.
• Working closely with the broader people team to deliver consistent, responsive, and forward-looking HR guidance and messaging that drives real impact. 
• Acting as first line of support for dealing with and responding to queries (for example employment law, flexible working, leaves, maternity, paternity, grievances, disciplinaries and performance management).
• Supporting and advising managers on performance management issues (PIP and probation), as well as disciplinary, grievance and appeal meetings; escalating complex employee cases as required.
• Managing the probation process, including taking managers through the process and keeping up to date on employee progress, ensuring all probation meetings and corresponding paperwork is done in a timely manner.
• Coaching managers through effective appraisal reviews, and training on the system used.
• Proactively managing long-term or repetitive absence including occupational health assessments and group income protection policy cases in conjunction with the IPG DXTRA Payroll & Benefits team.
• Maintaining a proficient working knowledge of monthly payroll inputting processes required to be completed by IPG DXTRA HR Shared Services team, and ensure changes are completed in a timely and accurate manner for a successful sign off.
• Supporting client groups with exit interviews, working with the Senior People Advisor to identify trends and recommendations.
• Contributing to the continuous improvement of the People function, making improvements to our processes to ensure they are efficient and ensure we are providing excellent client service.
• Contributing to the generation of ideas and assist the wider People team in the delivery of People projects and initiatives across the Company such as onboarding, DEI, surveys, and various internal events.
• Building and maintaining effective relationships to support all stakeholders.
• Leading on general queries for your Client Group(s) and providing HR support and advice across the full employee lifecycle including recruitment, onboarding, probation, employee relations, appraisals, training, employee queries, and exit procedures. 
• Providing best practice guidance and supporting managers on a variety of employee relations cases to maintain a high standard of employee experience and organisational integrity. Escalate complex cases as needed to maintain a high standard of employee experience and organisational integrity. 
• Supporting with the advancing of our People data and analysis offerings. Collaborate with the Senior People Advisor to uncover trends, transforming insights into actionable recommendations that drive continuous improvement across Weber Shandwick, UK. 

 

Who are you? 

The successful candidate will demonstrate the following key attributes: 

• Trusted Advisor  
  Gains trust and respect with employees and managers. You will be a trusted member of the People team who has emotional intelligence, an understanding of how to treat and manage information in confidence, who lives and breathes the Weber Shandwick values. 

• Inclusive 
  Champions the value of working with diverse groups of people and sees how different perspectives enrich the work we do. Encourages a collaborative and inclusive attitude. Promotes confidence in the team to ensure they always have a voice and seat at the table.  Keen interest in and knowledge around DEI, mental health, wellbeing, culture, and ways of working 

• A Generalist 
  A well rounded generalist with exposure to the full employee journey – under our People pillars of ‘Find Me, Grow Me, Know Me, Keep Me’.  

• Curious Mind 
  Starting to take the time to understand the business, strategy and see where the people agenda fits whilst understanding their own developmental needs. 

• Critical Thinking 
  Building up experience in supporting projects, particularly around enhancing the employee experience; Drives the use of data and metrics in analysing trends and gaps and making decisions. 

Core Benefits: 

• Private medical insurance 
• Group life assurance 
• Group income protection 
• Personal pension plan 
• Employee Assistance Programme 

 

Flexible Benefits: 

• Buy or sell holiday 
• Additional life assurance cover 
• Critical Illness Insurance 
• Personal Accident Insurance 
• Dental insurance 
• Travel insurance 
• Health screening 
• Gym discounts 
• Cycle to work scheme 
• Health cash plan 
• Flexible working with our 3:2 hybrid work model 
• Equivalent of $250 USD for new joiners on 6-month+ contracts to support home working setup 
• 25 days’ annual leave (in addition to public holidays) plus 2 volunteering days, birthday day off and discretionary festive closure 
• Flexible public holidays 
• Exclusive shopping discounts and perks 
• Headspace membership 
• Annual eyecare voucher 
• Season ticket loan 
• Referral bonus scheme 
• Long service bonus 
• Enhanced family leave 
• Inclusive and invisible health policies 

 

Note from the talent team: 

We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion and wish you all the best in your search. 

At IPG DXTRA we are proud to be a Disability Confident Employer. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

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