Vice President, Client Experience

Chicago, Illinois, United States

Published

01/05/2024

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Vice President, Client Experience

 

We are seeking a Vice President to join our Corporate Practice in our Chicago office to support a broad range of client and new business needs.

In this role, you will be working on programs involving reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to protect and drive corporate reputation and value proposition narratives a variety of clients and prospects across many industries.

We’re looking for a candidate who is an excellent people leader, client counselor and will roll up their sleeves and stay close to the work.

Responsibilities include:

  • Serve as trusted advisor, counselor and business partner to key client contacts
  • Maximize business potential and advance great work through masterful orchestration of high-performing integrated teams
  • Drive development of tactical plans, translating strategies into tactics; ensure team deliverables align with strategies
  • Lead the client service function for program planning, problem solving and strategic counsel
  • Mentor, coach and support team members ensuring constant development of their skills
  • Effectively manage staff utilization to meet profitability targets
  • Anticipate and proactively offer solutions to senior team leadership for executional issues specific to assigned programs
  • Build and own productive relationships with multiple client stakeholders, interagency teams, client’s business partner organizations and a diverse array of agency colleagues
  • Represent agency points of view clearly in writing, formal presentations and informal client meetings and workshops
  • Maintain financial responsibility for accounts
  • Mentor, coach and support team members ensuring constant development of their skills
  • Effectively manage team utilization and maintain financial responsibility for accounts

Skills required:

  • 9+ years of experience in Corporate Communications, Corporate PR, and/or agency experience strongly preferred
  • Must have a strong background in corporate communications
  • Must have an in-depth knowledge of reputation management and a working knowledge of traditional and non-traditional media
  • Self-starter, resourceful and bring a passion for driving great results while building strong, productive relationships with clients and your team
  • Collaborative spirit, results driven with the ability to manage multiple priorities and work against deadlines
  • Excellent writing and presentation skills, experience developing and delivering client presentations
  • Experience leading (and winning) new business efforts, including casting appropriate teams, driving deck and presentation development and seamlessly integrating strategy, creative and execution into a compelling proposal
  • A history of success in providing sound creative and strategic counsel to clients and building credibility with senior-level client contacts
  • Demonstrate the ability to think strategically, creatively and holistically about client programs

 

Weber Shandwick is proud to The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including: 

  • Medical 
  • Dental 
  • Vision 
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JP1

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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Boston, Massachusetts, United States

Account Director, Client Experience Digital - Healthcare

Account Director – Client Experience, Digital, Healthcare

Weber Shandwick – Boston

The Boston office has an opportunity for a proven communications professional with 7+ years of social and digital media experience to join our team as a Director in our growing digital healthcare practice.  The ideal candidate will have previous digital healthcare experience, and is a motivated, proactive team player who is strong in account management, content development and creative thinking.  He/she possesses a thorough understanding of the client’s business, the healthcare and pharmaceutical industries, digital and social media, measurement and communications strategies.

If that is you, let’s talk!

Responsibilities include:

  • Support day-to-day social strategy for a major client across a portfolio of brands, becoming an expert on our clients’ business and understanding how their communications objectives help achieve business goals.
  • Ability to confidently advise internal and client teams on integrated digital marketing strategy and execution
  • Develop project plans, calendars, and workflow processes for a variety of tactics, including social and digital media (long-form editorial content, blogging, microsites, social networks, syndication, etc.) and provide senior client counsel
  • Deep experience within cross-channel digital marketing strategies, working closely with different teams including creative, paid media, planning and PR. Oversee content production from concept to execution to measurement.
  • Strong understanding of digital analytics and measurement and performance-driven insights
  • Maintain a keen interest in current industry trends, and act as a thought leader in elevating these trends to directly and indirectly affect clients and our digital health practice
  • Understand industry issues that directly and indirectly affect the client, particularly the regulatory landscape and its implications on the healthcare and pharmaceutical industry’s use of social media.
  • Generate new ideas and opportunities to ensure client program success
  • Experiment constantly. Pilot new tactics and strategies and prove their effectiveness through data.

The Essentials:

  • Thinking: Seeing the forest through the trees for our clients and not getting caught in the minutia. Intellectual curiosity and creativity, as well as a constant drive to experiment and figure out how to achieve goals is a must. 
  • Communication: Speak, write and edit succinctly and compellingly.
  • Storytelling: Understand the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.
  • Management: Meet deadlines, put out fires and multi-task. Work fast and work well.
  • Interpersonal: Collaborate well and play nice, whether it’s in a team, with other teams or independently.
  • Passion: To deliver high-quality work, build close client relationships, execute effectively, and be motivated by the work.
  • Technical: Skills in Microsoft Office Suite (Word, Excel, PowerPoint), Analytics tools (e.g., Google Analytics and Insights), research & execution tools (e.g., Hootsuite, Khoros, Brandwatch). Experience with media databases and social tracking tools are a bonus.
  • Detail-Oriented: Whether it’s a strategy presentation, client social posts or communications, or monthly insights reporting, attention to detail and a commitment to delivering clear and precise work is essential.
  • Spark: Understand what sets you apart.
  • Growth: Recognize where you can grow and be open to learning opportunities.

Additional Responsibilities:

  • Be a lead strategist for digital clients
  • Be a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team to deliver client success
  • Provide client counsel while serving as a strategic driver for client meetings and presentations
  • Expand the digital deliverables and offerings for our team
  • Assist in the development and implementation of paid, owned and earned programs
  • Efficiently manage client and team resources and deliverables around major campaigns and projects
  • Write content briefs and develop project timelines
  • Manage multiple projects at various stages simultaneously, while managing budgets and staffing around programs and campaigns
  • Have excellent organization and time management skills
  • Have very strong written and verbal communications skills
  • Be able and eager to quickly learn new systems, tools, approaches and platforms
  • Effectively manage client and team expectations around timelines, work and deliverables

Basic Qualifications:

  • 7+ years of experience within the digital marketing industry (e.g., PR, digital, ad agency, etc.) with a strong understanding of integrated strategies  
  • 3+ years team management experience leading small groups and projects
  • Bachelor’s Degree
  • Strong experience in both large-scale and start-up business environments preferred

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JR2

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Boston, Massachusetts, United States

Consumer PR Intern (Summer 2024)

Weber Shandwick Boston is seeking a diverse thinker to help us solve and create industry-defining work. Our internship program focuses on transmitting strong communications and interpersonal skills while working closely with a team of dynamic and enthusiastic professionals.

 

Weber Shandwick Interns will earn practical experience as fully integrated members of account teams and will receive coaching from team members to help advance their career goals.

 

What you will be doing:

  • Research: Analyze brands using various resources
  • Engage: Share big ideas in brainstorms and with teams
  • Plan: Assist in event coordination and logistics
  • Create: Craft written communications including media materials and social content
  • Hustle: Pitch stories to media, develop media lists, track placements, etc.
  • Monitor: Track brands in traditional and social media

 

What we are looking for:

  • Thinking: Intellectual curiosity and creativity is essential
  • Communication: Speak, write and edit succinctly and compellingly
  • Management: Meet deadlines, put out fires and multi-task. Work fast, and work well
  • Detail-Oriented: Attention to detail and a commitment to delivering clear and precise work is a must
  • Dynamic: Ability to work in a fast-paced agency environment
  • Spark: Understand what sets you apart

 

What you’ll get from us:

  • Support: As you navigate a hybrid workplace, you’ll have regular check-ins, calls and touchpoints with your teams and the whole office to feel connected
  • Mentor: You’ll be paired with someone in the office to mentor you and help you navigate the waters
  • A large reach: Experience working with colleagues across the Weber Shandwick network
  • A possible career: Internships have the possibility of growing into a full-time position
  • A paycheck! Interns are paid hourly

 

Requirements:

  • The ideal candidate must be a college graduate by the start of the internship or have demonstrated transferrable skills
  • Must be available to work 40 hours a week

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-LC1 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

St. Louis, Missouri, United States

Vice President, Client Experience

Vice President, Client Experience

 

Weber Shandwick is looking for a Vice President to join our Consumer team 

We Are Seeking: 

We’re looking for a strong Vice President to join our Consumer Practice, working across a few of America’s most iconic food brands. You will be responsible for managing client relationships, playing a critical role in leading breakthrough activations that earn attention and helping to create truly fun and unique PR campaigns   You will be responsible for all aspects of a client relationship and account team.

Other responsibilities include recommending programs and activities coordinating with client’s goals, effectively coaching mid and junior level team members, offering counsel to clients and working with starategists, creatives and analysts to create the best work output. You will also be engaged with business development, strategic program planning, and the development of creative concepts. Ideally, you will have agency or consulting experience in the food and beverage or QSR categories. 

What We Are Looking For: 

  • A passion and curiosity for earned media and understanding the changing media landscape
  • Can turn ideas into workable plans 
  • Capacity to convey ownership of assigned projects to junior team members 
  • Can solve conflict 
  • Can mobilize and motivate teams 
  • Can work independently and as part of a team
  • Excellent oral and written business communication skills
  • Aptitude for financial analysis
  • Can complete challenging projects within set parameters
  • Exceptional judgment when working with team members, client contacts and vendors
  • Commitment and dedication to the agency’s success as well as individual career
  • Can anticipate client and team needs
  • Attention to detail and quality
  • Jumps in with solutions and “let’s try it” attitude
  • Instills confidence with clients and colleagues

Basic Qualifications: 

  •  At least 8-10 years’ experience in agency, PR/Communications space
  •  Experienced in Integrated Media Strategy and Media Relations, ideally within the food and beverage or relevant CPG space.
  •  Bachelor’s Degree in Communications, Business Management, or related field 

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including: 

  • Medical 
  • Dental 
  • Vision 
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-LP1

 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.