Vice President, Client Experience

Vice President, Client Experience, Healthcare

We are seeking a strong Vice President to join our Healthcare Practice in Chicago. The Vice President will have proven leadership and client service skills, and experience managing integrated communications programs. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction.

 

Responsibilities:

• Manage programs involving reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to drive corporate reputation for pharmaceutical, biotech, medical device and health association clients and prospects.
• Manage workstreams with a focus on supporting corporate reputation communications and disease awareness campaigns with grassroots, community-level activations.
• Oversee communications programs in support of regulated products like medical devices and pharmaceuticals, including sharing of clinical data and regulatory milestones.
• Under senior guidance, support development of strategic plans and recommendations tailored to clients’ business objectives
• Draft key messaging and execute on materials proposed in plans, including but not limited to enterprise-level content, media strategies and pitches, narratives, strategic decks, and content for branded and unbranded disease awareness campaigns.
• Maintain daily client contact, serving as a trusted resource and advisor.
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans.
• Act as an effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties.
• Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience.
• Have ownership of client financials and profitability.
• Coordinate integration with other agency partners.
• Successfully navigate conflicts across internal stakeholders, clients and agency partners.
• Manage ongoing team resourcing/staffing to ensure successful delivery of work product.
• Actively participate in agency development and assist with new business

 

Basic Qualifications:

• Bachelor’s Degree in Marketing, Communications, Public Relations or related field
• At least 8+ years’ PR/communications experience
• Strong project management skills and attention to detail
• Experience managing high-performing teams; mentoring team members
• Confident presenter and persuasive speaker

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

 

Chicago Salary Range: $138,000.00 – $170,000.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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About the Opportunity    

Weber Shandwick is looking for a Senior Vice President, San Francisco Technology to lead several high-profile, fast-growing technology clients and work closely with agency leadership to shape the future and long-term success of our Technology Practice.

In this role, you will be responsible for managing all aspects of the client relationship and account team, building a deep understanding of clients’ businesses to develop programs that deliver tangible results, counseling & coaching team members, and allocating agency resources to match client budgets. You will also be engaged with business development, strategic program planning, and the development of creative concepts. Ideally, you will have agency or consulting experience in the Corporate/Consumer Communications and Tech space (both B2B and B2C). 

What We Are Looking For: 

• Team builder
• Can turn ideas into workable plans
• Capacity to convey ownership of assigned projects to junior team members
• Can solve conflict
• Can mobilize and motivate teams
• Can work independently and as part of a team
• Excellent oral and written business communication skills
• Can complete challenging projects within set parameters
• Exceptional judgment when working with team members, client contacts and vendors
• Commitment and dedication to the agency’s success as well as individual career
• Can anticipate client and team needs
• Attention to detail and quality
• Instills confidence with clients and colleagues

Basic Qualifications: 

• 10+ years’ experience in agency, PR/Communications space
• Experienced in Integrated Media Strategy and Media Relations
• Bachelor’s Degree in Communications, Business Management, or related field

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

[California/Washington] Salary range: $160,000 – $235,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

 #LI-JP1 

We Are Seeking:
The Weber Shandwick San Francisco office is currently seeking a Vice President to support several clients in our growing Corporate Practice. The ideal candidate will have experience in brand and reputation building communications, managing executive visibility, media strategy and team leadership. The candidate will have the opportunity to drive a broad range of corporate reputation campaigns across a variety of clients, while leading a team of practitioners and collaborating with Weber Shandwick’s network to develop strategic and creative client work.

What You Will Be Doing:
•    Develop and grow positive relationships with clients, maintaining the company’s reputation in terms of delivery and quality
•    Provide strategic counsel to clients where possible, being able to assess problems and define logical and effective solutions for clients
•    Lead the delivery of high-profile accounts across multiple markets
•    Execute client programs to support media relations, corporate event and executive visibility programs
•    Work successfully with partner agencies as part of a client integrated agency team, both internally at WS and externally
•    Work effectively with finance colleagues to deliver accurate quotations for all client projects or new business work
•    Write well-structured, persuasive content and help train other team colleagues to do the same
•    Contribute innovative ideas for the client and new business work, inspiring ideation amongst team members

 Qualifications:
•    8-10 years public relations experience, corporate PR background desired
•    Past experience working in an agency or in-house role coordinating with agency partners
•    Experience working on Corporate reputation campaigns across industries
•    You are both a creative and a strategic thinker, and a natural team leader
•    Needs to have a track record in client service to senior level clients
•    Strategic media relations knowledge
•    Experience working with C-suite executives on executive visibility programs
•    BA or BS in Communications or related degree
•    Experience working with tech clients or at a tech company is required 
•    Experience working with publicly traded companies that deal with financial/capital markets, regulatory and issues & crisis matters 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Salary range: $125,000 – $170,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JP1