Senior Manager, Client Experience - Technology
New York, New York, United States
Published
03/21/2025
Senior Manager, Client Experience – Technology
New York, New York, United States
Weber Shandwick is looking for a Senior Manager, Client Experience – Technology to join our growing focused on supporting clients in the technology space, including enterprise software, electronics, semiconductor manufacturing and aerospace.
In this role, you will play a critical role in driving long-term success of our New York Technology practice, serving as day-to-day client liaison, recommending programs and activities to meet client goals, effectively managing external communications projects, delivering sound counsel and managing account budgets. The ideal candidate has a background in broad corporate communications with strong capability in media relations and experience – or strong interest – in technology.
If you are excited about taking your career to the next level with a team that’s smart, passionate and fun, then we want to talk to you!
Responsibilities
- Develop understanding of the client’s industry, business and target audience, and work with senior specialists across media, strategy, creative and issues management to deliver solutions that meet program objectives
- Identify and analyze industry issues that directly and indirectly impact the client and distill meaningful insights to provide proactive counsel, and maintain real-time understanding of tech trends to support proactive ideation
- Generate storytelling ideas and topic angles, collaboratively develop content, draft media and briefing materials, and pitch media to land earned opportunities
- Assist in financial management for clients, including development of invoices, budget reconciliation and activity reports
- Actively participate in agency growth and assist with new business as needed
- Mentor, coach and support team members and support development of their skills
- Participate in office-wide initiatives, seminars and meetings to further professional learning and development
What we are looking for
- Business Acumen – ‘Big picture’ view with understanding of broader business goals and ability to make strategic decisions
- Proactivity – Intellectual curiosity and relentless pursuit of new ideas that can be converted into practical plans
- Collaboration – Ability to foster strong client relationships and build trust internally; Dedication to the practice’s success as well as individual career
- Critical thinking – Exceptional judgment when working with team members, client contacts and vendors; Capacity to identity key questions and anticipate client or team needs; Ability to grasp complex and technical topics
- Professionalism – Attention to detail and quality; Excellent spoken and written communications skills
Qualifications
- Bachelor’s Degree in Marketing, Communications, Public Relations
- 4+ years’ relevant experience
- Broad corporate communications experience, particularly in media relations
- Passion for technology is a must – experience and technical knowledge is a plus
About Us
Weber Shandwick is a leading global communications and engagement firm in 78 cities with a network extending to 129 cities around the world. The firm’s diverse team of strategists, analysts, producers, designers, developers and campaign activators has won the most prestigious awards in the world for innovative, creative approaches and impactful work. Weber Shandwick was the only public relations agency included on the Advertising Age Agency A-list in 2014 and 2015 and the only PR firm designated an A-List Agency Standout in 2017 and 2018. Weber Shandwick was honored as PRWeek’s Global Agency of the Year in 2015, 2016 and 2017, The Holmes Report’s Global Agency of the Year in 2010, 2012, 2014, 2015 and 2017, and The Holmes Report’s Global Digital Agency of the Year in 2016. The firm deploys deep expertise across sectors and specialty areas, including consumer marketing, corporate reputation, healthcare, technology, public affairs, financial services, employee engagement, social impact, financial communications and crisis management, using proprietary social, digital and analytics methodologies. Weber Shandwick is part of the Interpublic Group (NYSE: IPG). For more information, visit http://www.webershandwick.com.
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
NYC Salary range: $110,000 – $115,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
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We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Chicago, Illinois, United States
Manager, Client Experience Digital
Weber Shandwick is seeking an enthusiastic, driven digital strategist to join our high-energy, high-performance team.
The ideal candidate should have a passion for digital innovation and telling brand stories across digital platforms. To be successful in this role, this individual has a solid digital marketing or background that includes ideating digital content, analyzing results and developing digital-specific project plans. The candidate will have the ability to successfully collaborate and thrive in a fast-paced environment, with responsibility across all aspects of the work we do – from helping to build digital strategies to constructing efficient editorial calendars and concepting social posts.
If that is you, let’s talk!
What we’re looking for:
- Experience in integrated digital marketing strategy and execution
- Ability to build fully-integrated strategies for major campaigns, product launches and digital assets for the world’s biggest brands
- Understanding of performance marketing tactics focused on results
- Background in demand gen, lead gen and social media marketing
- Experience in conducting research of various types such as; market landscape, persona, competitor and content research
- Experience in development of project plans, calendars, and workflow processes
- Ability to brainstorm and pitch compelling ideas for performance campaigns and projects
- Deep experience within cross-channel digital marketing strategies, working closely with different teams including creative, media, planning and PR
- Strong understanding of digital analytics, measurement and performance-driven insights
- Experience within B2B marketing (specifically in tech, healthcare, manufacturing, energy, finance or higher education, etc.)
- Keen interest in staying current with industry trends and updates that directly and indirectly affect our clients and our digital practice
The Essentials:
- Thinking: Seeing the forest through the trees for our clients and not getting caught in the minutia. Intellectual curiosity and creativity is a must.
- Communication: Speak, write and edit succinctly and compellingly.
- Storytelling: Understand the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.
- Management: Meet deadlines, put out fires and multi-task. Work fast and work well.
- Interpersonal: Collaborate well and play nice, whether it’s in a team, with other teams or independently.
- Passion: Determined to deliver high-quality work, to build close client relationships, to execute effectively, and to be motivated by the work.
- Technical: Skills in Microsoft Office Suite (Word, Excel, Powerpoint), Analytics tools (Google Analytics, OpenGraph and Insights), research & execution tools (Hootsuite, Brandwatch). Media databases and social tracking tools are a bonus.
- Detail-Oriented: Whether it’s a strategy presentation or monthly reporting insights, attention to detail and a commitment to delivering clear and precise work is essential.
- Spark: Understand what sets you apart.
- Growth: Recognizing where you can grow and be open to learning opportunities.
Additional Responsibilities:
- Be the lead strategist for digital clients
- Be a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team to deliver client success
- Provide client counsel while serving as a strategic driver for client meetings and presentations
- Expand the digital deliverables and offerings for our team
- Assist in the development and implementation of paid, owned and earned programs
- Efficiently manage client and team resources and deliverables around major campaigns and projects
- Write content briefs and develop project timelines
- Manage multiple projects at various stages simultaneously, while managing budgets and staffing around programs and campaigns
- Have excellent organization and time management skills
- Have very strong written and verbal communications skills
- Be able and eager to quickly learn new systems, tools, approaches and platforms
- Effectively manage client and team expectations around timelines, work, and deliverables
Basic Qualifications:
- 6-8 years of experience within the digital communications and marketing industry with a strong understanding of integrated strategies
- 2+ years management experience leading small groups and projects
- Bachelor’s Degree
- Strong experience with both large-scale and start-up business environments preferred
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
Salary range: $68,000 – $75,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-RJ1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Los Angeles, California, United States
Senior Manager, Client Experience - Healthcare
Senior Manager, Client Experience, Healthcare
We are seeking a strong Senior Manager to join our Healthcare Practice. As a Senior Manager, you will be responsible for managing client and inter-agency relationships, playing a critical role in elevating the long-term success of our Health practice.
You will serve as the day-to-day client liaison, responsible for partnering with senior team members to supervise major pieces of business across several work streams. Other responsibilities include recommending programs and activities, planning and delivering against clients’ goals, effectively delegating projects, offering counsel to team members, and allocating agency resources to match client budgets.
In this role, you will be working on developing and overseeing annual plans, key messages/ corporate narratives reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to protect and drive corporate reputation and value proposition narratives for pharmaceutical, biotech, medical device and health association clients and prospects. We’re looking for someone with an equal passion for corporate communications and healthcare. Who understands product portfolios and pipelines as much as corporate communications. This individual must be an excellent people leader and client counselor, with a willingness and drive to roll up their sleeves and stay close to the work.
Additional responsibilities include, but are not limited to:
- Day-to-day client support and counsel
- Driving communications support around campaigns
- Working with several specialists including media, digital and creative
- Working with senior counselors on strategy
- Mentor, coach and support team members ensuring constant development of their skills
- Maintain financial responsibility for accounts
- Effectively manage team utilization and maintain financial responsibility for accounts
What We Are Looking For
- Understand broad healthcare landscape, trends and general issues facing the industry
- Can turn ideas into workable plans
- Capacity to convey ownership of assigned projects to junior team members
- Ability to propose solutions to challenges
- Can mobilize and motivate teams
- Can work independently and as part of a team
- Excellent oral and written business communication skills
- Can complete challenging projects within set parameters
- Exceptional judgment when working with team members, client contacts and vendors
- Commitment and dedication to the agency’s success as well as individual career
- Can anticipate client and team needs
- Attention to detail and quality
- Instills confidence with clients and colleagues
Basic Qualifications
- Bachelor’s Degree in Marketing, Communications, Public Relations or related field
- At least 5 years’ PR/communications experience, preferably with corporate experience and/or healthcare experience
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
Salary range: $100,000 – $115,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-JR2
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Boston, Massachusetts, United States
Manager, Client Experience
Healthcare Communications Manager
What You Will Be Doing:
Our health team is seeking a Manager, Client Experience with healthcare industry experience and strong execution skills to implement integrated communications programs for our clients. In this role, you will contribute to bold strategies and lead activations that drive tangible business results, working on some of our largest and most dynamic clients in our network…and the industry.
We’re seeking a versatile, agile team member who can grasp bold concepts across health and science and execute with exceptional attention to detail. Bring your ability to innovate, energy to get things done, and organization and prioritization to the table and join a 20+ Boston health team on multichannel communications for biopharma, life sciences and health technology clients.
Key responsibilities include, but are not limited to:
- Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
- Lead project management, ensuring all activities are moving forward and are within deadlines
- Coordinate among interdisciplinary team of research, creative, digital and media strategists
- Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
- Coordinate event and activation logistics across various settings with meticulous attention to detail
- Set and meet campaign measurement and evaluation criteria
- Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
- Assist in financial management for clients, including development of invoices and activity reports
What we are looking for:
- Experience working on multi-disciplinary (holistic) healthcare communication initiatives
- Fluency and/or familiarity with earned, digital and social media
- Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
- Strong budgeting and financial management skills
- Experience with clients and accounts that are measurement and evaluation driven
- Strong presentation skills, poise, and professionalism
- Industry experience in healthcare communications and/or pharmaceuticals, product communications experience a plus
- Drive and self-motivation with a solutions-oriented mindset
Basic Qualifications
- At least 3-4 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
- Experience with pharmaceutical, biotech or medical device product communications strongly preferred
- The ability to manage multiple projects at various stages simultaneously
- Proven track record of exceptional writing and content development Be a self-starter who works well within a highly collaborative, multi-disciplinary team
- BA or BS in Public Relations, Communications, or in a related field
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
Salary range: $78,000 – $88,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-JR2
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.