Senior Manager, Client Experience - Technology
New York, New York, United States
Published
03/21/2025
Senior Manager, Client Experience – Technology
New York, New York, United States
Weber Shandwick is looking for a Senior Manager, Client Experience – Technology to join our growing focused on supporting clients in the technology space, including enterprise software, electronics, semiconductor manufacturing and aerospace.
In this role, you will play a critical role in driving long-term success of our New York Technology practice, serving as day-to-day client liaison, recommending programs and activities to meet client goals, effectively managing external communications projects, delivering sound counsel and managing account budgets. The ideal candidate has a background in broad corporate communications with strong capability in media relations and experience – or strong interest – in technology.
If you are excited about taking your career to the next level with a team that’s smart, passionate and fun, then we want to talk to you!
Responsibilities
- Develop understanding of the client’s industry, business and target audience, and work with senior specialists across media, strategy, creative and issues management to deliver solutions that meet program objectives
- Identify and analyze industry issues that directly and indirectly impact the client and distill meaningful insights to provide proactive counsel, and maintain real-time understanding of tech trends to support proactive ideation
- Generate storytelling ideas and topic angles, collaboratively develop content, draft media and briefing materials, and pitch media to land earned opportunities
- Assist in financial management for clients, including development of invoices, budget reconciliation and activity reports
- Actively participate in agency growth and assist with new business as needed
- Mentor, coach and support team members and support development of their skills
- Participate in office-wide initiatives, seminars and meetings to further professional learning and development
What we are looking for
- Business Acumen – ‘Big picture’ view with understanding of broader business goals and ability to make strategic decisions
- Proactivity – Intellectual curiosity and relentless pursuit of new ideas that can be converted into practical plans
- Collaboration – Ability to foster strong client relationships and build trust internally; Dedication to the practice’s success as well as individual career
- Critical thinking – Exceptional judgment when working with team members, client contacts and vendors; Capacity to identity key questions and anticipate client or team needs; Ability to grasp complex and technical topics
- Professionalism – Attention to detail and quality; Excellent spoken and written communications skills
Qualifications
- Bachelor’s Degree in Marketing, Communications, Public Relations
- 4+ years’ relevant experience
- Broad corporate communications experience, particularly in media relations
- Passion for technology is a must – experience and technical knowledge is a plus
About Us
Weber Shandwick is a leading global communications and engagement firm in 78 cities with a network extending to 129 cities around the world. The firm’s diverse team of strategists, analysts, producers, designers, developers and campaign activators has won the most prestigious awards in the world for innovative, creative approaches and impactful work. Weber Shandwick was the only public relations agency included on the Advertising Age Agency A-list in 2014 and 2015 and the only PR firm designated an A-List Agency Standout in 2017 and 2018. Weber Shandwick was honored as PRWeek’s Global Agency of the Year in 2015, 2016 and 2017, The Holmes Report’s Global Agency of the Year in 2010, 2012, 2014, 2015 and 2017, and The Holmes Report’s Global Digital Agency of the Year in 2016. The firm deploys deep expertise across sectors and specialty areas, including consumer marketing, corporate reputation, healthcare, technology, public affairs, financial services, employee engagement, social impact, financial communications and crisis management, using proprietary social, digital and analytics methodologies. Weber Shandwick is part of the Interpublic Group (NYSE: IPG). For more information, visit http://www.webershandwick.com.
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
NYC Salary range: $110,000 – $115,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
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We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Los Angeles, California, United States
Vice President, Integrated Project Management
Weber Shandwick seeks an experienced VP of Client Operations & Integrated Project Management to join our West Project Management team.
Responsibilities:
- Serve as strategic operations lead across major consumer, tech, and healthcare accounts, demonstrating autonomy and strong decision-making skills.
- Cultivate and maintain strategic relationships with internal account leaders, procurement and operations teams across regions.
- Champion consistency in operational and project management practices, driving agency and client-side efficiencies, facilitating effective team integration, and establishing robust operational systems.
- Collaborate with diverse internal and client stakeholder teams to establish efficient and effective ways of working.
- Proactively mitigate and creatively resolve emerging issues and risks, sharing insights and opportunities for improvement with the extended project management team.
- Mentor and guide a team of project managers, continuously evaluating talent, resource needs, and assignments, optimizing the operational and project management infrastructure to support business growth.
- Partner with the client finance team to continuously assess the financial health of the portfolio, reporting to leadership and ensuring adherence to financial guidelines, including consistent scoping practices.
- Design and implement processes, templates, tools, and guidelines to optimize and elevate account/portfolio operations.
- Possess a comprehensive understanding of the production processes behind digital, social, content, media, and public relations campaigns.
Requirements:
- 10+ years of Project Management or Client/Portfolio Operations Experience.
- Strong financial management skills.
- Excellent written and verbal communication skills.
- Strong experience with scoping, development of budgets and schedules for complex programs with multiple workstreams.
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
California/Washington Salary range: $130,000 – $165,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
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We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Minneapolis, Minnesota, United States
Senior Vice President, Client Experience
Weber Shandwick is currently seeking a Freelance Senior Vice President to join its Public Affairs teams to play a central role with new and longstanding clients.
Candidates should demonstrate a proven track record of leading external communications, including working directly with senior-level clients/stakeholders to shape strategies and messaging. The ideal candidate will have a thorough understanding of the U.S. political landscape at the federal, state and local levels, as well as the intersection of earned, paid and owned media, including through experience working for elected officials, candidates, or campaigns.
The candidate will also understand the expectations on the private sector to lead – alone, or in partnership with government – to solve important national and global challenges, such as climate change and rising inequity.
Candidates must be driven, poised and team-oriented, with a demonstrated ability to learn issues quickly and communicate effectively with internal and external audiences. They must possess exceptional judgment when working with team members, client contacts and vendors, including legal and government relations partners, and experience managing teams and supervising individuals.
PRIMARY RESPONSIBILITIES
- Design and implement purpose, public affairs and issue advocacy campaigns on behalf of corporate, non-profit, coalition and trade association clients, including in highly-regulated industries
- Serve as a primary client contact responsible for strategic counsel, management of account deliverables and deadlines
- Develop, oversee and execute corporate reputation, stakeholder engagement and integrated marketing and communications programs and campaigns, including but not limited to: data and analytics, strategic planning, formative research, message testing, creative concepting and production, earned, paid and owned media
- Manage cross-functional teams, providing leadership, direction and guidance to ensure we deliver our best work and exceed client expectations
- Create opportunities for team members to learn and grow – promoting and retaining a collaborative, inclusive work environment conducive to success
- Provide oversight of budget, multi-agency and vendor contracting, timelines and reporting
- Serve as a key senior member of the social impact and public affairs teams, contributing to ongoing business development, management and coaching of junior team members and inspiring emerging leaders in our agency
DESIRED SKILLS & EXPERIENCE
Basic Qualifications
- Bachelor’s Degree
- 10+ years related professional experience
Additional Qualifications – Success Factors
- Integrated communications and political/legislative experience
- Experience managing significant client programs, cross-functional teams and integrated campaigns
- Significant media relations experience and contacts
- Fluent in national, business, and political media, as well as digital strategy and social media
- Can turn ideas into workable plans, while anticipating client and team needs
- Ability to work in, motivate, and mobilize fast-paced, highly collaborative, multi-disciplinary teams
- Proactive self-starter and problem solver with meticulous attention to detail
- Effective oral and written communication skills
- Resilient mindset, deep curiosity and a healthy sense of humor
Salary range: $135.00
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-JP1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Chicago, Illinois, United States
Manager, Client Experience Digital
Weber Shandwick is seeking an enthusiastic, driven digital strategist to join our high-energy, high-performance team.
The ideal candidate should have a passion for digital innovation and telling brand stories across digital platforms. To be successful in this role, this individual has a solid digital marketing or background that includes ideating digital content, analyzing results and developing digital-specific project plans. The candidate will have the ability to successfully collaborate and thrive in a fast-paced environment, with responsibility across all aspects of the work we do – from helping to build digital strategies to constructing efficient editorial calendars and concepting social posts.
If that is you, let’s talk!
What we’re looking for:
- Experience in integrated digital marketing strategy and execution
- Ability to build fully-integrated strategies for major campaigns, product launches and digital assets for the world’s biggest brands
- Understanding of performance marketing tactics focused on results
- Background in demand gen, lead gen and social media marketing
- Experience in conducting research of various types such as; market landscape, persona, competitor and content research
- Experience in development of project plans, calendars, and workflow processes
- Ability to brainstorm and pitch compelling ideas for performance campaigns and projects
- Deep experience within cross-channel digital marketing strategies, working closely with different teams including creative, media, planning and PR
- Strong understanding of digital analytics, measurement and performance-driven insights
- Experience within B2B marketing (specifically in tech, healthcare, manufacturing, energy, finance or higher education, etc.)
- Keen interest in staying current with industry trends and updates that directly and indirectly affect our clients and our digital practice
The Essentials:
- Thinking: Seeing the forest through the trees for our clients and not getting caught in the minutia. Intellectual curiosity and creativity is a must.
- Communication: Speak, write and edit succinctly and compellingly.
- Storytelling: Understand the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.
- Management: Meet deadlines, put out fires and multi-task. Work fast and work well.
- Interpersonal: Collaborate well and play nice, whether it’s in a team, with other teams or independently.
- Passion: Determined to deliver high-quality work, to build close client relationships, to execute effectively, and to be motivated by the work.
- Technical: Skills in Microsoft Office Suite (Word, Excel, Powerpoint), Analytics tools (Google Analytics, OpenGraph and Insights), research & execution tools (Hootsuite, Brandwatch). Media databases and social tracking tools are a bonus.
- Detail-Oriented: Whether it’s a strategy presentation or monthly reporting insights, attention to detail and a commitment to delivering clear and precise work is essential.
- Spark: Understand what sets you apart.
- Growth: Recognizing where you can grow and be open to learning opportunities.
Additional Responsibilities:
- Be the lead strategist for digital clients
- Be a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team to deliver client success
- Provide client counsel while serving as a strategic driver for client meetings and presentations
- Expand the digital deliverables and offerings for our team
- Assist in the development and implementation of paid, owned and earned programs
- Efficiently manage client and team resources and deliverables around major campaigns and projects
- Write content briefs and develop project timelines
- Manage multiple projects at various stages simultaneously, while managing budgets and staffing around programs and campaigns
- Have excellent organization and time management skills
- Have very strong written and verbal communications skills
- Be able and eager to quickly learn new systems, tools, approaches and platforms
- Effectively manage client and team expectations around timelines, work, and deliverables
Basic Qualifications:
- 6-8 years of experience within the digital communications and marketing industry with a strong understanding of integrated strategies
- 2+ years management experience leading small groups and projects
- Bachelor’s Degree
- Strong experience with both large-scale and start-up business environments preferred
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
Salary range: $68,000 – $75,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-RJ1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.