Senior Manager, Client Experience - Consumer

Toronto, Ontario, Canada

Published

01/04/2024

Apply now

SENIOR MANAGER, CONSUMER, CLIENT EXPERIENCE (CX)

POSITION PROFILE

Are you passionate about consumer brands?  Think airlines, consumer packaged goods and even a social platform that shares ideas to spark inspiration like recipes, home + style and more. Do you have the entrepreneurial spirit to support the account lead in spearheading an integrated team across marketing functions?  Do you thrive on being proactive + scrappy to deliver results for your clients? But more importantly, do you like to have fun? If you answered yes to the above, we are looking for YOU!

Weber Shandwick Canada is seeking a dynamic and motivated Senior Manager with in-depth consumer marketing experience to play a key supporting role in some of our biggest accounts, build strong client relationship + drive results.

What does this mean? The Senior Manager, Consumer, CX role is responsible for helping to drive the success of the client relationship, including meeting client objectives within given budgets, and translating all of these factors into strategic briefs and corresponding planning documents to ensure not only client satisfaction, but an exceptional client experience. You would be responsible for working with cross-functional teams in the development and executional oversight of strategic earned media and digital initiatives including development of campaigns, content creation and measuring the effectiveness of our initiatives.

PRIMARY RESPONSIBILITIES

  • Support the overall account lead in sharing responsibilities for executional leadership of multiple client programs, budgets, timeline and plans
  • Assist in the development of long-term client plans and program recommendations, developing budgets, generating recommendations and creating presentations
  • Help drive development of tactical plans, translating strategies into tactics; ensure team deliverables align with strategies
  • Proactively support and suggest improvements to exceed client expectations by leveraging industry knowledge and experience
  • Manage ongoing team resourcing/staffing to ensure successful delivery of work product
  • Anticipate and proactively offer solutions to senior team leadership for executional issues specific to assigned programs
  • Develop and manage timelines and weekly actions plans to ensure all deadlines on client programs are met
  • Serve as the day-to-day client contact for multiple brands
  • Build and own productive relationships with multiple stakeholders (e.g. brand managers), interagency teams, and a diverse array of agency colleagues
  • Representing agency points of view clearly in writing, formal presentations, and informal client meetings and workshops
  • Maintaining profitability of engagements
  • Motivating the team by bringing a positive, solutions-focused attitude to everything you do

 

Qualifications:

You have…

  • 6 – 7 years public relations experience
  • Agency experience (strongly preferred)
  • Are both a creative and a strategic thinker
  • Have a track record in client service
  • A Bachelor’s degree required

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • RRSP (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • Bring Your Own Device (BYOD) – $50 monthly cell phone reimbursement
  • MyDays – Flexible time off
  • Short-Term Disability
  • Paid Parental Leave Policy

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-SK1

 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Similar positions

View all
waves-floating-image

London, England, United Kingdom

Associate - Consumer

 

Who is Weber Shandwick?

We create cultural value and help brands navigate the ever-changing age of earned: an age where consumers actively say no to advertising; an age where everyone is an influencer that can make or break your brand; an age where content can be turned into commercial opportunity. Our talented team builds brands by finding connection points in the real world. We energise the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses e.g. HSBC, Unilever, eBay and IBM to name a few.

We earn affection, attention, affinity, and purchase by delivering value to people around the world, with deep specialisms across energy, automotive, sports sponsorship, and entertainment & lifestyle. We are known for:

  • Developing data driven insights and strategies to drive measurable impact
  • Creating impactful campaigns that tap into culture
  • Creating channel and platform agnostic campaigns that grow organically
  • Delivering integrated campaigns that are earned-first yet deliver for paid and owned

 

A snapshot of the role:

The Consumer Practice at Weber Shandwick creates world-class work for favoured brands including Pinterest, eBay and Ancestry.com. Our reputation for delivering engaging events and hard-working media narratives that consumers and brands means we’re working with an enviable client list across a diverse range of sectors including; entertainment, consumer health, food & drink and beauty.

The team is growing and we’re looking to bring in a passionate and enthusiastic Associate (Account Executive) with media relations experience to bring the heat.

As a leading global PR firm and PR Week’s #1 Consumer PR agency in 2021, we can offer you real opportunities for development early in your career and somewhere to cultivate your passion.

 

What will you be doing?   

  • Developing strong media relationships, proactively identifying and driving media opportunities which support the client’s business objectives  
  • Meet with key media contacts face to face to form relationships and your little black book and feedback key information  
  • Building relationships with influencers and working across influencer activation campaigns, as well as bigger integrated campaigns  
  • Drafting various pieces of content including: press releases and media alerts, media pitches and assisting the team to ensure copy is prepared, approved and submitted in line with deadlines and much more!  

 

Ideal Experience Required: 

  • Experience working on PR campaigns with national consumer brands  
  • Social media and/or digital experience – and be excited to explore the ample opportunities to develop these areas of the business  
  • Strong communication and client-handling skills and meticulous attention to detail  
  • Be happy presenting – whether internally or to a client  
  • Be able to communicate clearly both verbally and in writing.  

 

A little more on our team

Our Consumer Team works hard and celebrates its successes in a number of ways, including:

  • End of month drinks
  • Quarterly socials
  • Monthly sandwich club to road test the great food offering around nearby Spitalfields Market
  • Star of the Month, celebrating great work of individuals
  • Birthday / anniversary celebrations
  • Christmas and Summer parties
  • Daily snacks and soft drinks

 

Core Benefits:

  • Private medical insurance
  • Group life assurance
  • Group income protection
  • Personal pension plan
  • Employee Assistance Programme

 

Flexible Benefits:

  • Buy or sell holiday
  • Additional life assurance cover
  • Critical illness insurance
  • Personal Accident Insurance
  • Dental insurance
  • Travel insurance
  • Health screening
  • Gym discounts
  • Cycle to work scheme
  • Health cash plan
  • Flexible working with our 3:2 hybrid work model
  • 4pm Friday finish
  • Equivalent of $250 USD for new joiners on 6 month + contract to support home working setup
  • 25 days’ annual leave (in addition to public holidays) plus 2 volunteering days, birthday day off work and Christmas period off
  • Flexible public holidays
  • Sweets and snacks in the office
  • Exclusive shopping discounts and perks
  • Headspace membership
  • Annual eyecare voucher
  • Season ticket loan
  • Referral bonus scheme
  • Long service bonus
  • Enhanced family leave
  • Inclusive and invisible health policies

 

Note from the talent team:

We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, down to volume, we are not able to get back to everyone individually so if you have not heard back from us, unfortunately, you have not been successful on this occasion and wish you all the best in your search.

Weber Shandwick is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

 

 

 

#LI-LM1

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

München, Germany

Junior PR Berater Technology (m/w/div) - befristet 1 Jahr

Location: München, Köln, Berlin 

PR, Social Media und Kommunikationsberatung in der B2B-Technologie- oder Automotivebranche sind deine Leidenschaft? Du findest es spannend, mit komplexen Themen aus diesen Bereichen zu arbeiten und sie interessant aufzubereiten? Du hast Spaß am Umgang mit Journalist:innen und Social Media Netzwerke sind für Dich kein Fremdwort? 
Dann warten bei uns auf dich: spannende Herausforderungen, verantwortungsvolle Aufgaben, ein erfolgreiches und stark zusammen gewachsenes, erfahrenes Team und Zugang zu einem fast grenzenlosen globalen Netzwerk an Expert:innen und Erfahrungen.  

 

DEIN TEAM: 

Bei uns bekommst Du die Möglichkeit, Teil eines renommierten Teams aus Kommunikationsexperten zu werden und praktisch in die Arbeit für nationale und internationale Top-Kund:innen aus den Bereichen Tech, Automotive, Telekommunikation einzusteigen. Du kannst uns in allen Bereichen der Kommunikation unterstützen, um Dein Profil als Kommunikationsprofi weiter zu schärfen, Deine Stärken zu Entwickeln und Dir viele weitere Möglichkeiten offen zu halten. 

 

DEINE AUFGABEN: 

  • Du bist Ansprechpartner:in für nationale und internationale Kund:innen in den Bereichen Technologie und / oder Automotive. 
  • Du unterstützt in der Beratung und Betreuung der Kund:innen für Kommunikationskonzepte mit Fokus auf Media Relations. 
  • Aus Neuigkeiten von Kundenseite entwickelst du mit deinem Team Kommunikationsmaßnahmen und Kampagnen, die Aufmerksamkeit generieren. 
  • Du pflegst Kontakte zu Journalist:innen, entwickelst Themenvorschlägen und Medien Pitches. 
  • Du erstellst Inhalte für unterschiedlichste Formate – von der klassischen Pressemitteilung, über Social Media Posts bis hin zu Podcast und Videos. 

 

DAMIT PUNKTEST DU BEI UNS: 

  • Du besitzt erste Berufserfahrung in der Kommunikation für Unternehmen(smarken), z.B. in Form eines abgeschlossenes Traineeships. 
  • Du hast idealerweise Erfahrung in Media Relations oder alternativ Erfahrung in der Content-Erstellung und im Stakeholder Management. 
  • Du hast Freude an Präsentationen und kommunizierst gerne. 
  • Du hast eine Affinität zu digitalen Themen und Trends in der Kommunikation. 
  • Du besitzt eine sehr gute Ausdrucksweise sowie Organisationsstärke. 
  • Du verfügst über sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift. 

 

KLINGT NACH DIR?  

Dann bist du bei uns genau richtig! Los geht’s! Wir freuen uns auf deine Bewerbung. 

Du hast noch Fragen? Rufe mich gerne direkt an unter +49 30 203512 55. Ich bin Tatjana, deine Ansprechpartnerin. 

 

DAS BIETEN WIR DIR: 

  • Einen unbefristeten Arbeitsvertrag. 
  • 28 Tage Urlaub im Jahr sowie zusätzlich Heiligabend und Silvester frei. 
  • Homeoffice und flexible Arbeitszeitenregelung. 
  • Arbeite bis zu 6 Wochen pro Jahr Remote aus dem EU-Ausland.  
  • Gestaltungs- und persönliche Entwicklungsmöglichkeiten. 
  • Spannende Aufgaben in einem renommierten weltweiten Agenturnetzwerk. 
  • Regelmäßig interne Workshops & Trainings. 
  • Ein regelmäßiges internes Mentor und Mentee-Programm.   
  • Unbegrenzter Zugang zu LinkedIn Learning und der getabstract-App, damit du dich in genau den Bereichen weiterbilden kannst, die dich am meisten interessieren. 
  • Mental Health Initiativen wie die freie Nutzung der Headspace-App und unserer externen Mitarbeitendenberatung (EAP), mit der dir psychologische Expert:innen zu jeder Zeit zur Verfügung stehen. 
  • Zahlreiche Mitarbeiterrabatte bei ausgewählten Shopping-Partner:innen. 

 

UNSER PROFIL: 

Wir sind eine der weltweit führenden Kommunikationsagenturen mit Niederlassungen in über 80 Ländern. In Deutschland arbeiten 160 Kolleg:innen unabhängig von einer Practice- und Standortstruktur übergreifend in agilen Teams zusammen. Wir beraten unsere Kund:innen an den Schnittstellen von Wirtschaft, Gesellschaft und Politik umfassend und bieten je nach Problemstellung und Herausforderung individuell zusammengestellte Teams aus unseren Kompetenz- und Skill-Clustern. 

 

Wir verpflichten uns zur Gleichberechtigung aller Mitarbeitenden und sorgen für ein diskriminierungs- und belästigungsfreies Arbeitsumfeld. Alle Einstellungsentscheidungen sind durch die Stellenanforderungen, die individuellen Qualifikationen und den geschäftlichen Bedarf begründet. Alle entsprechend qualifizierten Bewerber werden ungeachtet ihrer ethnischen Herkunft, ihrer Hautfarbe, ihrer Religion, ihres Geschlechtes, ihres Alters, ihrer sexuellen Orientierung, ihrer nationalen Herkunft oder einer Behinderung gleichermaßen für eine Anstellung berücksichtigt. 

#LI-TR1 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Montreal, Quebec, Canada

DIRECTEUR·TRICE, EXPÉRIENCE CLIENT - Account Director, Client Experience - Consumer

DIRECTEUR·TRICE, EXPÉRIENCE CLIENT

L’équipe de Weber Shandwick est actuellement à la recherche d’un·e directeur·trice pour se joindre à notre équipe dédiée à l’expérience client à Montréal. Nous constituons une équipe passionnée et diversifiée qui assure la protection et la promotion de certaines des marques les plus emblématiques et les plus appréciées au Canada — tout en nous amusant!

Ce que cela signifie : le ou la futur·e directeur·trice doit posséder une expérience approfondie des relations publiques et du domaine des biens de consommation, afin d’accompagner certains de nos plus gros clients, de bâtir de solides relations avec la clientèle et de générer des résultats. Le ou la directeur·trice travaillera avec des équipes interfonctionnelles à l’élaboration et à la supervision du déploiement de stratégies sur tous les types de plateformes médiatiques, y compris le développement de campagnes, la création de contenu et l’évaluation du rendement.

PRINCIPALES RESPONSABILITÉS

  • Assumer la gestion de programmes, de budgets, de calendriers et de plans pour de multiples clients
  • Contribuer à l’élaboration de plans à long terme et de recommandations de programmes pour les clients en établissant des budgets et en créant des présentations
  • Diriger le développement de plans tactiques à partir de stratégies; veiller à ce que les livrables de l’équipe soient conformes aux stratégies
  • Soutenir le client de manière proactive et dépasser ses attentes en lui suggérant des améliorations, en tirant parti des connaissances et de l’expérience propres au secteur d’activité
  • Gérer les ressources et les effectifs de l’équipe afin de mener à bien les mandats
  • Prévoir les situations et offrir des solutions de manière proactive aux principaux membres de l’équipe de direction pour les questions d’exécution propres aux programmes assignés
  • Mettre en place et gérer des calendriers ainsi que des plans d’action hebdomadaires pour veiller à ce que tous les délais des programmes des clients soient respectés
  • Servir de personne-ressource principale pour de nombreuses marques
  • Bâtir et préserver des relations productives avec de multiples parties prenantes des clients, des équipes interorganisations et un éventail varié de collègues de l’agence
  • Représenter clairement la vision de l’agence dans les textes, dans les présentations formelles et dans le cadre de rencontres et d’ateliers informels avec les clients
  • Maintenir la rentabilité des engagements
  • Motiver l’équipe grâce à une attitude positive et orientée vers la recherche de solutions

 Compétences :

  • De 7 à 8 ans d’expérience en relations publiques, idéalement au sein d’une agence
  • Forte compréhension de l’ensemble des médias et du paysage des médias sociaux
  • Capacité de penser de manière à la fois créative et stratégique
  • Expérience vérifiable en service à la clientèle

 

DIRECTOR, CLIENT EXPERIENCE (CX)

The Weber Shandwick team is currently seeking a Director to join our Client Experience (CX) team in Montréal. We’re a passionate and diverse team that protects and promotes some of Canada’s most iconic and beloved brands – and has fun while doing it!

What does this mean? The Director, CX candidate must have in-depth consumer PR experience to help lead some of our biggest accounts, build strong client relationships and drive results. They will be responsible for working with cross-functional teams in the development and executional oversight of strategic earned media and digital initiatives including campaign development, content creation and measurement.

PRIMARY RESPONSIBILITIES

  • Own responsibilities for executional leadership of multiple client programs, budgets, timelines and plans
  • Assist in the development of long-term client plans and program recommendations, elaborating budgets and creating presentations
  • Drive development of tactical plans, translating strategies into tactics; ensure team deliverables align with strategies
  • Proactively support and suggest improvements to exceed client expectations by leveraging industry knowledge and experience
  • Manage ongoing team resourcing/staffing to ensure successful delivery of work product
  • Anticipate and proactively offer solutions to senior team leadership for executional issues specific to assigned programs
  • Develop and manage timelines and weekly actions plans to ensure all deadlines on client programs are met
  • Serve as the day-to-day client contact for multiple brands
  • Build and own productive relationships with multiple client stakeholders, interagency teams, and a diverse array of agency colleagues
  • Represent agency points of view clearly in writing, formal presentations, and informal client meetings and workshops
  • Maintain profitability of engagements
  • Motivate the team by adopting a positive, solutions-focused attitude

 Qualifications:

  • 7-8 years of public relations experience, ideally in an agency environment
  • Strong understanding of the overall media and social media landscapes
  • Capacity to think both creatively and strategically
  • Proven track record in client service

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • RRSP (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • Bring Your Own Device (BYOD) – $50 monthly cell phone reimbursement
  • MyDays – Flexible time off
  • Short-Term Disability
  • Paid Parental Leave Policy

 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-SK1

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.