Senior Manager, Client Experience

Tokyo, Japan

Published

12/18/2023

Apply now

About the opportunity:

Employees at Weber Shandwick belong to one of four Communities – Insights, Content, Integrated Media and Client Experience (CX). As a CX Senior Manager, the successful candidate will be required to service multiple accounts and effectively manage core public relations tasks. You will gain a solid understanding of your clients’ business and respective industry, and be capable of translating that knowledge into creative tactical implementation. You will be an efficient task manager who is skilled in program execution, including media pitching, writing/editing, research, budgeting and account administration procedures.

 

The successful candidate will:

  • Contribute to development of tactical plans and cross-Community implementations
  • Successfully meet or exceed client expectations by ensuring adherence to timelines, budget and quality standards
  • Develop basic client communications materials, key message documents, briefing materials, blog posts and pitches
  • Lead client communications with supervision from manager and reliably represent agency to both internal and external stakeholders
  • Persuasively pitching media and securing high-profile coverage for clients
  • Staying abreast of current industry news and trends, and sharing that information with account team members
  • Anticipating and proactively offering solutions to senior team leadership for executional issues specific to assigned programs
  • Understanding client objectives and priorities to help shape story angles
  • Researching and writing briefing materials for client executives
  • Assist in account budgeting recommendations and ongoing tracking

 

Desired Skills and Experience:

  • At least 5-7 years of experience in a PR/communications role with expertise in writing, plan development, media relations strategy and execution, event management, social content, measurement and monitoring.
  • Japanese and English skills at a native or business level
  • Excellent communication/presentation skills: verbal and written
  • Ability to multi-task effectively and work within tight deadlines
  • Creative mindset
  • Attention to detail and design
  • Collaborative team player
  • Enthusiastic, professional and highly proactive
  • Strong media relations skills and relationships

 

 

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

 

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.

 

#LI-AS2

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Similar positions

View all
waves-floating-image

Tokyo, Japan

Student paid part-timer (長期アルバイト)

Global public relations agency Weber Shandwick is currently seeking a paid part-timer to join our office in Tokyo to work across our different practice areas – Consumer, Corporate, Tech, Healthcare, and Integrated Media Communications. This internship will allow you to do real, meaningful work and learn the ground rules of public relations.

About the opportunity:

Paid Hybrid part-time work at a Leading Global PR Company

  • Do you think big picture? Are you able to connect the dots, problem solve and enjoy digging into the “how” behind a project? Our internship allows you to experience the inner workings of a variety of integrated campaigns, collaborate with subject matter experts, brainstorm on how to take engagement and innovation up a notch, and come to understand how brand communication is constantly evolving.

 

The successful candidate will:

As a part-timer, you will have the opportunity to work on PR initiatives ranging from earned and paid media, to influencer and digital activities, including:

  • Monitoring media and social media to inform strategy and action
  • Conducting research and analysis
  • Preparing media relations materials
  • Conducting media outreach
  • Coordinating event planning and logistics
  • Participating in team brainstorms

 

Desired Skills:

  • Strong written and verbal communication ability
  • Passion for creative thinking, strategy and pushing the boundaries
  • Strong organization skills, time management and attention to detail
  • Willingness to learn, question and challenge
  • Ability to multi-task, handle a fast-paced environment and fully immerse in clients’ business
  • Basic research experience and the ability to identify and analyze trends
  • Proficient in Microsoft Office suite programs
  • Fluency in both Japanese and English
  • Comfortable commuting to our Tokyo office (work should be hybrid)

 

 

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates. Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.

#LI-MY3  #LI-AS2

 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Tokyo, Japan

Vice President, Healthcare PR

Weber Shandwick 

Position: Account Director / Vice President, Healthcare PR 

Location: Tokyo (Hybrid) 

 

 

Overview: 

 

Weber Shandwick is one of the world’s leading global public relations firms, with offices in 68 cities and a network extending to 115 cities around the world.  

 

In Asia Pacific, Weber Shandwick boasts a robust network of 17 owned and branded offices, stretching from Japan, North Asia, South Asia, Southeast Asia, and Australia. We are committed to further strengthening our global presence by strategically increasing our intellectual footprint in every market.  

 

We have evolved from being purely PR / Marketing to becoming a new kind of engagement firm built to solve client issues. We are reengineering our organization to bring the full power of Weber Shandwick to every client through access to resources, specialty engagement agency brands and a diverse group of the best talent – from strategic planning, social/digital innovation, content creation and analytics to brilliant creative. With our team, you get a collective energy and ingenuity that brings innovative ideas to engage the world as well as campaigns that cut through the clutter and harness today’s interconnected digital landscape.  

 

 

About The Opportunity: 

 

Weber Shandwick is seeking a highly motivated Associate Director / Vice President to manage client accounts, media and inter-agency relationships. The ideal candidate will play a crucial role in determining the future and long-term success of our Health practise.  

 

The successful candidate will be responsible for managing all aspects of the assigned client account and account team as it relates to earned media. You will supervise integral parts of the business both internally and externally and will be the primary stakeholder in helping clients achieve their goals.  

 

As AD/VP, you will be an integral contributor to our PR Consultant team, empowering them to find creative and out-of-the-box ways to help clients, and will also be able tackle business development, strategic programme planning, and the development of more creative endeavours. Internally, you will also be able to utilise your own experience to provide counsel to junior team members, delegate projects, and allocate agency resources to match client budgets.  

 

This role is a great opportunity for someone who wants to gain hands-on experience being a key-player in driving fundamental and meaningful impact for our clients and society as a whole.  

 

 

What You Will Do: 

  • Develop a strong understanding of the client’s business and target audiences and work collaboratively with strategists and creative team members to deliver solutions that meet program objectives; 
  • Develop strategic messaging for clients and support creation of media plans and proposals that take an integrated approach to driving awareness with target audiences both domestically and globally; 
  • Foster meaningful relationships with health media reporters, and facilitate interviews and meetings for client-side spokespeople with media liaisons; 
  • Develop executive positioning programs and generate talking points/topics for executives taking part in interviews and appearances; 
  • Develop integrated programs that leverage earned, paid and social media 
  • Create engaging and eye-grabbing story ideas and topic angles, oversee team in developing media materials, and pitch media to land earned coverage; 
  • Manage existing client relationships and develop potential for new clients to grow the healthcare team business; 
  • Support client spokesperson training; 
  • Serve as the client contact for crisis preparedness and response; 
  • Support internal communication programs; 
  • Foster growth and team development as a leader on the Healthcare PR Team and support the management of junior and mid team members; 
  • Participate in office-wide initiatives, seminars, and meetings to further professional learning and development.  

 

 

What You Will Need: 

 

  • Fluent Japanese (Ability to conduct business smoothly in Japanese); 
  • High Business English (Ability to conduct business at the basic level in English); 
  • Minimum of 6-7 years’ experience in the Healthcare Industry (Pharmaceutical / Medical / Medtech / Healthcare Communications & Marketing / Clinical Research / Pharmaceutical Sales / Cosmetics, etc.); 
  • Strong experience planning and executing corporate communications projects and product PR strategies and tactics; 
  • Strong experience in traditional media relations (newspapers, magazines, TV programmes, etc.);  
  • Ability to efficiently navigate and utilise social media. 

 

 

Competencies 
  

  • Business Acumen – align talent strategies to drive business goals  
  • Client Service – client focus and ability to build trust and rapport across all levels  
  • Project Management – ability to delegate tasks and plan/execute projects to meet target deadlines 
  • Proactivity – exhibit relentless pursuit for new and innovative talent strategies  
  • Collaboration – build strong relationships at all levels across the organization  
  • Critical Thinking – ask probing questions; anticipate and address critical talent gaps and needs  
  • Conflict Resolution – possess sound judgment and savvy in navigating and resolving complex talent and organizational issues 

 

 

What We Look For: 

  • Highly motivated individuals with a passion for driving cultural change through Communications; 
  • Strong presentation and communication skills; 
  • Strong speaking and writing skills; 
  • A team-player attitude and ability to think outside the box; 
  • Passion, ownership, and a strong sense of responsibility; 
  • Creative and innovative individuals with a natural sense of curiosity. 

 

 

What’s In It For You: 

  • Competitive PTO  
  • Anniversary PTO (1 day of additional leave for a birthday or anniversary) 
  • Special Leave 
  • Commuting Expenses 
  • Relo Club (gain access to discounts on affiliated services) 
  • Cancer Insurance Premium Subsidy 
  • Social Insurance Coverage (Pension, Employment Insurance, Workers’ Accident Compensation Insurance, Health Insurance) 
  • Retirement Allowance (*a tenure of 3+ years is required) 
  • Property Accumulation Savings (*a tenure of 5+ years is required) 
  • And more to come! 

 

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

 

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

 

#LI-MY3

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Tokyo, Japan

Vice President, Healthcare PR

Weber Shandwick 

ポジション: アカウント・ディレクター / ヴァイス・プレジデント ヘルスケアPR 

勤務地: 東京(ハイブリッドワーク可能) 

 

 

 会社概要 

 

ウェーバーシャンドウィックは、世界をリードするグローバルなPRエージェンシーの1つで、115の都市に拠点を持ち、世界中に広がるネットワークを有しています。 

 

アジア太平洋地域では、日本・北アジア・南アジア・東南アジア・オーストラリア、ニュージーランドまで広がる、17の自社ブランドオフィスで強力なネットワークを誇っています。さらに多様化するマーケットにおいて、戦略的に拠点を拡大することで、グローバルPRエージェンシーとしての存在感をより高めることに注力しています。 

私たちは、PR / マーケティング会社から、お客様の目標達成を実現するための新たなエンゲージメントファームへと進化しています。また、最先端のテクノロジーを駆使したデータドリブンな戦略やインサイトを生み出し、多岐にわたる業界のビジネスソリューションを提供しています。主には、多種多様なスペシャリストが在籍する専門毎に分かれたチームからのご提案、最新かつ最適なリソースへのアクセス、洗練されたコンテンツ作成とデータ分析、ソーシャル/デジタルイノベーションなど、広範囲にわたるサービスを展開しています。 

 

私たちを通じて、より複雑化するデジタル社会を切り拓き、世界を引き付ける情熱と独創性に溢れた革新的なサービスを体験してください。 

 

 

 

ポジションについて 

 
シニアPRコンサルタント (Account Director / Vice President)として、内資・外資のヘルスケア関連のクライアントとの良好な関係性の構築を軸とし、アカウントおよびチーム管理の責任者として複数のプロジェクトとチームメンバーを管理します。また、クライアントの目標に沿ったプログラムやPR活動の提案、効果的なプロジェクトの委任、チームメンバーの教育、クライアントの予算に合わせたリソースの割り当てなどの業務も重要です。新規ビジネスの開拓、戦略的なプログラムの計画と実行、クリエイティブなコンセプト開発にも携わることを期待します。 

このポジションは、様々なプロジェクトを通じて人々の健康を支え、社会全体に影響を与える重要な役割であり、実践的な経験を積める貴重な機会です。 

 

 

 

主な業務内容 

 

  • クライアントのビジネスとターゲットオーディエンス を深く理解し、ほかのメンバーと協力してクライアントのニーズを満たす解決策を提供する 
  • クライアントの目的や優先順位を理解し、クリエイティブなメッセージを作成、ターゲットオーディエンスの認知度を高めるための包括的な支援を行う 
  • メディアとの信頼関係を構築し、クライアント側のスポークスパーソンへのインタビューやミーティングを促進する 
  • 上級管理職および役員へ向けて、記者会見や取材応対のメディアトレーニング 
  • アーンドメディア、ペイドメディア、およびソーシャルメディアを活用した統合プログラムの開発 
  • より多くのカバレッジを獲得するための魅力的かつ目を引くコンテンツやケーススタディ、および報道向け資料等を作成する 
  • 既存クライアントの継続的な関係性構築と新規ビジネス開拓を目指す 
  • メディアトレーニングの企画およびサポート   
  • リスク管理研修の実施、および緊急時の対応 
  • 内部コミュニケーションプログラムのサポート 
  • チームのリーダーとして若手社員をサポートし、組織全体の育成と成長を促す 
  • オフィス内での活動や会議、セミナー等に参加し、関係性の構築と知識の向上を図る 

 

 

 

 

求めるスキルと経験 

 

  • 母国語レベルまたは流暢レベル以上の日本語力(ライティング・スピーキング) 
  • ビジネス上級以上の英語力 
  • 6年以上の製薬 / 医療 / 医療技術 / 医療通信 / 臨床研究 / 化粧品業界等での就労経験 
  • 戦略的に複数の連絡手段を用いたコミュニケーションの実務経験 
  • プロジェクトマネジメント、またはメディアリレーション(雑誌、新聞、テレビ番組等)の経験 
  • ソーシャルメディアの知識とスキル(効率的かつ戦略的にSNSを活用できれば尚可) 

 

 

 

求める特性 

 

  • ビジネスアクメン ー 目標達成のための戦略に基づく行動 
  • クライアントサービス — クライアントの立場に立って考え、深い信頼関係を構築する 
  • 積極性 — Outside the boxで革新的な戦略を追求する 
  • コラボレーション — 組織内においても、他のチームメンバーと信頼関係を築き協力し合う 
  • クリティカル・シンキング — 深く掘り下げる質問の仕方を心がけ、一歩先を常に予測、迅速に対処する心構えを持つ 
  • 問題解決力 — 複雑な問題に対して冷静に状況を判断し、公平に解決をする 

 

 

 

 

求める人物像 

 

  • PRコンサルタントとして社会における新しい「意味(価値)」を生み出す活動に興味や熱意のある方、 広報業務にやりがいを感じる方 
  • 優れたコミュニケーション能力、プレゼンテーション能力のある方 
  • チームプレイヤーであり、Outside the box(枠にとらわれずにクリエイティブに考える)思考を持つ方 
  • 責任感が強く、何事にも意欲的に取り組む方 
  • 好奇心旺盛で発想力があり、創造力が豊かな方 

 

 

 

福利厚生 

 

  • 有給休暇 
  • 記念日休暇(自身や家族の記念日に特別休暇を1日付与) 
  • 特別休暇 
  • 通勤手当 
  • 福利厚生代行サービスの利用 
  • がん保険料半額補助制度 
  • 社会保険(厚生年金保険、雇用保険、労災保険、健康保険) 
  • 企業型確定拠出年金(※在籍3年以上) 
  • 財形貯蓄 利子補給(※在籍5年以上) 

 

#LI-MY3 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.