Manager, Client Experience

Chicago, Illinois, United States

Published

10/24/2024

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What You Will Be Doing:

We are seeking a Manager, Client Experience who is passionate about healthcare and making a difference in the lives of patients living with various diseases and conditions. As a Manager, you will work across several teams, serving as a key client contact and overseeing the success of various client program and day-to-day work.

As a successful Manager, you will be a strong leader with excellent writing and communications skills, an ability to translate client needs into project plans, and the ability to guide the work of junior team members. You will also help develop and implement engagement campaigns for a variety of healthcare clients, including pharmaceutical companies. Ideally, you should have agency/consulting or related experience with a background in healthcare communications, specifically pharmaceutical product communications experience.

 

Other responsibilities include, but are not limited to:

  • Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
  • Lead project management, ensuring all activities are moving forward and are within deadlines
  • Coordinate among interdisciplinary team of research, creative, digital and media strategists
  • Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
  • Manage client status reports, including materials trackers, media trackers, and website analytics trackers.
  • Manage event and activation logistics in a variety of settings
  • Set and meet campaign measurement and evaluation criteria
  • Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
  • Assist in financial management for clients, including development of invoices and activity reports

 What We Are Looking For:

  • Experience working on multi-disciplinary (holistic) healthcare communication initiatives
  • Familiarity with data and regulatory milestone communications needs
  • Fluency and/or familiarity with earned, digital and social media
  • Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
  • Strong budgeting and financial management skills
  • Experience with clients and accounts that are measurement and evaluation driven
  • Strong presentation skills, poise, and professionalism
  • Industry experience in healthcare communications and/or pharmaceuticals

Basic Qualifications

  • 4-5 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
  • The ability to manage multiple projects at various stages simultaneously.
  • Be a self-starter who works well within a highly collaborative, multi-disciplinary team.
  • BA or BS in Public Relations, Communications, or in a related field

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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Weber Shandwick is seeking an experienced Health Communications Specialist to serve as a full-time embed for the Centers for Disease Control and Prevention (CDC) within the National Center for Immunization and Respiratory Diseases (NCIRD) within the Division of Media Relations in Atlanta, GA.

 

The specialist will help plan, implement, and evaluate a variety of health communication and marketing activities designed to impact positive health outcomes. As a Health Communications Specialist, you will help:

 

  • Provide day-to-day support for the Center and the Office of Public Affairs, ensuring smooth operations and efficient communication.
  • Manage and respond to media requests, serving as a liaison between the CDC and media outlets.
  • Monitor media briefings, transcribe quotes, and summarize key points to facilitate accurate reporting and internal communication.
  • Review, edit, and provide strategic guidance on a variety of communication packages, ensuring alignment with CDC messaging.
  • Assist in the development of press releases and other materials that effectively convey CDC initiatives and public health information.

 

 

Job Requirements:

  • 6+ years of experience in health communications
  • Strong health writing, editing, and communication skills
  • Familiarity with public health issues and the ability to convey complex information clearly.
  • Proficiency in monitoring and analyzing media coverage.
  • Ability to work collaboratively in a fast-paced environment and manage multiple priorities.

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JR2

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

New York, New York, United States

Vice President, Client Experience

Weber Shandwick is looking for a Vice President with Financial Services experience to join our team in New York.

 

We Are Seeking:

The Weber Shandwick New York office is currently seeking a Vice President to support several clients in our growing Financial Services portfolio within our Enterprise practice. The ideal candidate will have deep subject matter expertise in working in consumer finance sub-sectors such as payments, fintech, crypto, retail banking, personal finance, retirement and investing.

 

You will have the opportunity to drive a broad range of consumer and B2B2C campaigns across a variety of clients, while leading a team of practitioners and collaborating with Weber Shandwick’s network to develop strategic and creative client work. You will spearhead high profile, award-worthy, earned-driven integrated activations. You will work with high profile celebrity talent, influencers and events. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our practice. The ideal candidate will be responsible for all aspects of a client relationship and fast-moving account team. You will supervise big pieces of business with multiple work streams and team members.

 

What You Will Be Doing:

  • Develop and grow positive relationships with clients, maintaining the company’s reputation in terms of delivery and quality
  • Provide strategic counsel to clients, assess problems and define logical and effective solutions for clients
  • Lead the delivery of quick-turn, high-profile project assignments across national and local markets
  • Be a project management wiz. Communicate expectations and goals to the team on an ongoing basis, helping to keep the team motivated by communicating clear tasks and actions
  • Work successfully with partner agencies as part of a client integrated agency team, both internally at WS and externally
  • Work effectively with finance colleagues to deliver accurate estimates for client projects or new business work. The ideal candidate will lead monthly budget tracking, and compile and edit SOW’s that adhere to a full picture view of a project’s scope
  • Write well-structured, persuasive content and help train other team colleagues to do the same
  • Contribute innovative ideas for the client and new business work, inspiring ideation amongst team members

Qualifications:

  • 8-10 years public relations experience, financial services client experience required
  • Agency experience (preferred)
  • Experience working in payments, credit cards, fintech and/or consumer finance with deep understanding of the competitive landscape, product differentiation and the relevant media landscape
  • You are both a creative and a strategic thinker, and a natural team leader who operates quickly
  • Needs to have a track record in client service to senior level clients
  • Strategic media relations knowledge and strong relationships with relevant reporter beats across business financial and consumer press
  • BA or BS in Communications or related degree

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

NYC Salary range: $125,000 – $165,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-SK1

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Washington, District of Columbia, United States

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Powell Tate – the specialty public affairs and corporate issues unit of Weber Shandwick, a leading global communications and engagement agency – is currently seeking a Senior Associate to join its Public Affairs team in the Washington DC area, with particular emphasis on issues management and integrated media.

Candidates will ideally have strong public affairs and integrated media experience, a passion for working across a wide variety of accounts and work streams, and the ability to anticipate client and team needs, develop content and materials, create messaging, and conduct media outreach. The ideal candidate has legislative, and/or public affairs agency experience, at the state or federal level.

 

Candidates must be driven, poised and team-oriented. They will have an understanding of and interest in the U.S. political landscape , as well as the intersection of earned, paid, and owned media. They will also be fluent in digital strategy and social media. A demonstrated ability to learn issues quickly and communicate effectively with internal and external audiences is required.

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  • Design and manage integrated public affairs and issues management campaigns on behalf of corporate and trade association clients, with an emphasis on highly-regulated industries
  • Leverage communications tactics to shape the policy environment and educate lawmakers about legislative proposals
  • Serve as a day-to-day contact for clients and provide ongoing counsel and strategic insights
  • Contribute to account teams on a day-to-day basis, leading key projects and work streams
  • Deploy well-honed media relations skills, and cultivate/maintain relationships with reporters, influencers, and other media stakeholders
  • Assess and report news coverage, understand the media landscape and identify potential risks to reputation
  • Proactively handle client problems and issues quickly and adeptly; actively participate in client meetings and/or calls
  • Develop and maintain deep fluency and expertise in relevant external trends impacting the business and its peers

Desired Skills + Experience:

  • Bachelor’s degree
  • 3-5 years related professional experience
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  • Strong organization, problem-solving and interpersonal skills, along with a keen attention to detail
  • Established proactive and reactive media relations experience
  • Ability to manage multiple projects thoroughly and on time
  • Ability to collaborate with colleagues at all levels

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Washington D.C. Salary range: $59,000 – $65,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-JR2

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.