Manager, Client Experience

We Are Seeking:

We’re looking for a dynamic, self-motivated Senior Vice President to join our Consumer Practice, working across consumer health and CPG brands. You will spearhead high profile, award-worthy, social and influencer-driven integrated activations and productions for one of our top consumer health clients.

 

Working in a dynamic agency-client model, you will work with high profile talent, influencers and oversee global experiences for brands. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of not only this business, but also our Consumer Practice. You will be responsible for all aspects of a client relationship and account team and will supervise big pieces of business with multiple work streams and team members.

 

Other responsibilities include recommending programs and activities coordinating with client’s goals, effectively delegating projects, offering counsel to team members and allocating agency resources to match client budgets. You will also be engaged with business development, strategic program planning, analytics, media relations and the development and execution of creative concepts. Ideally, you will have global agency experience, and have executed multiple global campaigns in scale.

 

What We Are Looking For:

•         Flawless ability to oversee many moving pieces with minimal oversight while managing junior team and clients       
•         Love for all-things related to sports, lifestyle, entertainment and culture
•         Can turn ideas into workable plans and presentations via decks
•         Strong ability to counsel clients and deliver industry-leading expertise to both internal and external partners
•         Proven experience building programs and ability to shape brand stories that drive social and influencer programs
•         Capacity to convey ownership of assigned projects to junior team members
•         Strong ability to remain nimble and counsel clients through conflict
•         Can mobilize and motivate integrated teams while working independently and as part of a team
•         Excellent oral and written business communication skills
•         Aptitude for financial analysis
•         Can complete challenging projects within set parameters
•         Exceptional judgment when working with team members, client contacts and vendors
•         Commitment and dedication to the agency’s success as well as individual career
•         Can anticipate client and team needs
•         Attention to detail and quality
•         Instills confidence with clients and colleagues

 

 The right person for this role has:

• 12+ years of experience in PR inclusive of agency experience working on integrated communications campaigns, specifically social and influencer-led assignments
• Deep knowledge of the consumer products space, with experience in – and passion for – consumer health, beauty, personal care and lifestyle brands
• Proven track record of proactively identifying and delivering strategic opportunities that unlock account growth beyond the current or ‘expected’ remit
• Strong familiarity and expertise related to social, digital and influencer channels that can further fuel earned-driven communications
• Exceptional client service track record with ability to counsel and interact effectively with senior management at client organizations
• Experience managing a large CPG account (over $1 million in billings) and the keen organizational skills needed to juggle multiple client needs at once
• Ability to efficiently manage cross-office teams that span multiple cities and countries with integrated account teams preferred
• Ability to be both strategic and hands-on, to flex with clients’ needs
• Success leading teams and developing talent
• An entrepreneurial spirit, strong leadership qualities, and a collaborative attitude
• A willingness to challenge how things have always been done, in a desire to continuously improve
• Excellent written, verbal, and interpersonal communication skills
• Proficient skills in MSOffice (PowerPoint, Excel and Word)
• BA or BS in Communications or related degree

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $160,000 – $225,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Senior Associate, Client Experience

Weber Shandwick is seeking an ambitious and detail-oriented Senior Associate for its New York office. This position will offer exposure to multiple areas of client experience, including social media, earned media and digital — offering an exciting opportunity to support a dynamic and engaged team dedicated to delivering innovative marketing and communications solutions for our clients. The ideal candidate will have a foundation in PR/journalism and social media, an interest in the consumer healthcare sector (though experience in health is not required), and a passion for pop culture.

The Essentials:

• Collaborate with teammates–often across multiple offices and departments–on a variety of projects
• Able to work in a dynamic team setting, but also can work independently

• Monitor brand social media channels following community management engagement protocol daily
• Keep a pulse on industry news, opportunistic trends, and social platform best practices
• Participate in category/competitive audits and recap findings
• Have strong research skills, from both a media targeting standpoint but also consumer trends and news
• Effectively execute timely media monitoring and reporting daily
• Strong attention to detail and a commitment to delivering clear and precise work, whether you’re building a media list, crafting social replies, or drafting a recap report
• Requires strong organizational and time management skills, with an ability to prioritize across multiple projects

What You’ll Be Doing: 

• Provide operational support on client projects, as directed
• Accurately maintain executional tools, trackers and reporting
• Lead creative trafficking to paid media agency
• Support website projects, including legal submissions
• Share results of the work in a structured way
• Proactively offer solutions for executional issues specific to assigned programs
• Engage, as appropriate, with client contacts
• Support, as appropriate, relative vendor management
• Compiling research, coverage and insight reports for the team and clients
• Social Media/Community Management support – inclusive of social listening, channel management, content calendar management, content posting, response matrix development, in-culture engagements
• Earned media support – researching reporters, building media lists, drafting media materials and pitches, pitching reporters and managing reporter relationships and media opportunities

Qualifications:

• Bachelor’s Degree
• Strong communication skills, both written and verbal, with a proactive approach to addressing issues and engaging with teams
• Confident presenter and persuasive speaker
• Self-motivated, entrepreneurial and endlessly curious
• PR agency/journalism/social media internship experience
• Professional demeanor
• Meticulous attention to detail
• Resourceful and effective problem solver
• Time management skills and the ability to prioritize tasks and manage workloads
• Independent, motivated and driven to meet key deadlines

Weber Shandwick is committed to fostering an inclusive, innovative, and supportive work environment. We are looking for individuals who are excited to contribute their skills, ideas, and enthusiasm to an award-winning team.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $62,400.00 – $70,000.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Weber Shandwick is looking for a Senior Vice President with Financial Services experience to join our team in New York or remote.

We Are Seeking:

The Weber Shandwick New York office is currently seeking a Senior Vice President to support several clients in our growing Financial Services portfolio within our Enterprise practice. The ideal candidate will have deep subject matter expertise in working in consumer finance sub-sectors such as payments, fintech, crypto, retail banking, personal finance, retirement and investing.

 

You will have the opportunity to drive a broad range of consumer and B2B2C campaigns across a variety of clients, while leading a team of practitioners and collaborating with Weber Shandwick’s network to develop strategic and creative client work. You will spearhead high profile, award-worthy, earned-driven integrated activations. You will work with high profile celebrity talent, influencers and events. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our practice. The ideal candidate will be responsible for all aspects of a client relationship and fast-moving account team. You will supervise big pieces of business with multiple work streams and team members.

 

What You Will Be Doing:

• Serve as a senior-level leader responsible for developing and growing positive relationships with clients, maintaining the company’s reputation in terms of delivery and quality
• Serve as the day-to-day point of contact for clients; overseeing various project workstreams, internal workflow and document production to ensure deliverables meet clients’ deadlines
• Provide strategic counsel to clients, assess problems and define logical and effective solutions for clients
• Lead the delivery of quick-turn, high-profile assignments across the U.S.
• Be a project management wiz; communicate expectations and goals to the team on an ongoing basis, helping to keep the team motivated by communicating clear tasks and actions
• Work successfully with partner agencies as part of a client integrated agency team, both internally at WS and externally
• Work effectively with finance colleagues to deliver accurate estimates for client projects or new business work, lead monthly budget tracking, and compile and edit SOW’s that adhere to a full picture view of a project’s scope
• Write well-structured, persuasive content and help train other team colleagues to do the same
• Contribute innovative ideas for the client and new business work, inspiring ideation amongst team members
• Train and motivate team members and help create opportunities for their growth

 

Qualifications:

• 10+ years public relations experience, financial services client experience required
• Agency experience (preferred)
• Experience working in payments, credit cards, fintech and/or consumer finance with deep understanding of the competitive landscape, product differentiation and the relevant media landscape
• You are both a creative and a strategic thinker, and a natural team leader who operates quickly
• Adept at solving problems and resolving conflicts with a track record in client service to senior level clients
• Strategic media relations knowledge and strong relationships with relevant reporter beats across business, financial and consumer press
• BA or BS in Communications or related degree

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $160,000 – $225,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-SK1