Account Director, Client Experience

We Are Seeking

Weber Shandwick is seeking a Manager (Account Supervisor level) to join our Client Experience team within our Consumer Practice, focused on a major automotive client. This candidate will have account management and media relations experience. Ideally, this candidate has some auto experience as well.

We are open to candidates who can work a hybrid schedule from Detroit or one of our other office locations. This role will report to the Detroit office.

Are you a candidate with a passion for working within a fast-paced, integrated team? Who is familiar with the current media landscape across verticals (consumer, auto, tech), has an interest in the growing creator economy, is in tune with culture, is endlessly curious, and who has proven experience leading teams to execute strategic campaigns? Then this role is for you.

 

What You Will Be Doing

The Essentials  

• Thinking: Has intellectual curiosity, creativity and critical thinking skills; is able to connect the dots and evaluate opportunities strategically to ensure they break through and deliver on client goals.
• Earned-First Storytelling: Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next
• Management: Strong project management skills with the ability to work with team members on work that meets client needs and deadlines. Works well in a fast-paced environment, and thinks one step ahead
• Communication: Speaks, writes and edits succinctly and in a compelling manner
• Client Service: A record of exceptional client service with the ability to counsel and interact effectively with senior management at client organizations
• Interpersonal: Fosters strong working relationships, whether it’s on a team, across geographies or independently
• Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a client-facing email, a strategic deck, a narrative, a recap report – or even an internal chat
• Obsession with Culture: A clear understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences.

Competencies

• Business Acumen– align talent strategies to drive business goals
• Client Service– client focus and ability to build trust and rapport across all levels
• Proactivity – exhibit relentless pursuit for new and innovative talent strategies
• Collaboration– build strong relationships at all levels across the organization
• Critical Thinking– ask probing questions; anticipate and address critical talent gaps and needs
• Conflict Resolution– possess sound judgment and savvy in navigating and resolving complex talent and organizational issues

Basic Qualifications

• Bachelor’s Degree in Marketing, Communications, Public Relations
• 4 to 5 years’ relevant experience
• Media relations experience

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

#LI-RJ1 

We Are Seeking

Weber Shandwick is seeking a Manager (Account Supervisor level) to join our Client Experience team within our Consumer Practice, focused on a major automotive client. This candidate will have account management and media relations experience. Ideally, this candidate has some auto experience as well.

We are open to candidates who can work a hybrid schedule from Detroit or one of our other office locations. This role will report to the Detroit office.

Are you a candidate with a passion for working within a fast-paced, integrated team? Who is familiar with the current media landscape across verticals (consumer, auto, tech), has an interest in the growing creator economy, is in tune with culture, is endlessly curious, and who has proven experience leading teams to execute strategic campaigns? Then this role is for you.

 

What You Will Be Doing

The Essentials  

• Thinking: Has intellectual curiosity, creativity and critical thinking skills; is able to connect the dots and evaluate opportunities strategically to ensure they break through and deliver on client goals.
• Earned-First Storytelling: Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next
• Management: Strong project management skills with the ability to work with team members on work that meets client needs and deadlines. Works well in a fast-paced environment, and thinks one step ahead
• Communication: Speaks, writes and edits succinctly and in a compelling manner
• Client Service: A record of exceptional client service with the ability to counsel and interact effectively with senior management at client organizations
• Interpersonal: Fosters strong working relationships, whether it’s on a team, across geographies or independently
• Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a client-facing email, a strategic deck, a narrative, a recap report – or even an internal chat
• Obsession with Culture: A clear understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences.

Competencies

• Business Acumen– align talent strategies to drive business goals
• Client Service– client focus and ability to build trust and rapport across all levels
• Proactivity – exhibit relentless pursuit for new and innovative talent strategies
• Collaboration– build strong relationships at all levels across the organization
• Critical Thinking– ask probing questions; anticipate and address critical talent gaps and needs
• Conflict Resolution– possess sound judgment and savvy in navigating and resolving complex talent and organizational issues

Basic Qualifications

• Bachelor’s Degree in Marketing, Communications, Public Relations
• 4 to 5 years’ relevant experience
• Media relations experience

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

#LI-RJ1 

Senior Manager, Client Experience

Job Summary  

Weber Shandwick is looking for a Senior Manager, Client Experience, to join our Tech and Corporate practices on the West Coast. The ideal candidate has experience with and a passion for B2B comms, including B2B technology, with strong project and campaign management skills including experience managing workstreams and clients spanning offices and time zones. In addition, the candidate will bring earned media expertise to lead and support workstreams that lean heavily on proactive, creative storytelling. 

Responsibilities: 

• Serve as a primary day-to-day client contact, provide tactical counsel, manage workflows, lead projects, and anticipate needs of the client and team
• Serve as a key day-to-day player in the fast growing West Coast and North America technology practice in addition to contributing to the strength of the West Coast and North America Corporate practice.
• Lead client communications with supervision from manager and reliably represent agency to both internal and external stakeholders
• Generate story ideas and topic angles, draft media relations materials, and pitch media to land earned coverage
• Track status of account activities and take a lead role in proactively sharing updates with clients
• Assist in account budgeting recommendations and ongoing tracking
• Serve as a role model to team members and delegate tasks as appropriate while still remaining accountable for outcomes 

Basic Qualifications: 

• BA or BS in communications or related field 
• 6-7 years of related communications experience 
• Experience in the technology sector, ideally enterprise technology.
• Ability to think critically about account work, ask questions as needed and effectively solve problems
• Exceptional judgment when working with team members, client contacts and partners
• Be a strong hands-on, rubber-meets-road type that can organize projects and operate multi-faceted programs
• Excellent written and verbal communication skills with the ability to effectively communicate with clients and internal team members across multiple levels
• Strong time management skills and attention to detail
• Ability to adapt quickly to changes
• Demonstrates potential to lead multiple accounts and interact with senior level clients
• Desire and ability to work in a fast-paced, entrepreneurial environment; applicant must be a self-starter, with the ability to work independently and interdependently across a diverse organization
• Proficiency in Microsoft Office Suite, online services, and AP style writing is essential 

 Additional Qualifications:

• Strong oral and written communication skills
• Strong time management skills and attention to detail
• Familiarity with Cision and other PR tools
• Results-oriented 
• Team player
• Self-starter who accepts “ownership” of their own work but can also take direction

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

[California] Salary range: $89,000 – $105,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-SK1