Account Director, Client Experience
San Francisco, California, United States
Published
10/09/2024
We are looking for a strong Account Director with both account management and media relations experience to join our West Coast Consumer practice!
Are you a candidate with a passion for working with a range of clients (variety is the spice of life!), who is familiar with the current media landscape across verticals (consumer, tech, business and trade), is in tune with pop culture and who has proven experience leading cross-functional internal, agency and client teams to execute integrated campaigns? Then this role is for you.
The Essentials
- Thinking: Has intellectual curiosity, creativity and critical thinking skills; is able to connect the dots and evaluate opportunities strategically to ensure they break through and deliver on client goals
- Earned-First Storytelling: Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next
- Communication: Speaks, writes and edits succinctly and in a compelling manner
- Leadership: Experience and a love for leading a team of other curious colleagues, clients and agency partners to execute flawlessly and to the highest quality standards
- Client Service: A record of exceptional client service with the ability to counsel and interact effectively with senior management at client organizations
- Management: Strong project management skills with the ability to ensure the team creates and meets deadlines. Works well in a fast pace environment
- Interpersonal: Plays nice, whether it’s on a team, across geographies or independently
- Technical: Is familiar with Word, PowerPoint, Excel and Outlook – media databases and social tracking tools are a bonus
- Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a client-facing email, a strategic deck, a narrative, a recap report – or even just a Slack
- Spark: Understands what sets themselves apart. And what is means to do good, impactful work.
- Obsession with Culture: A clear understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences.
- Financial Acumen: Experience managing clients’ budgets and allocating agency resources accordingly
What We’re Looking For:
- A senior account management expert with a minimum of 6-10 years of experience and a background in consumer, consumer-tech, travel, fashion and/or CPG PR
- BA or BS in Public Relations, Communications, Journalism or related field
- Strong experience with both large-scale and start-up business environments preferred
- Client interaction, media relations and industry knowledge
- Effective team supervision, mentorship and leadership
- Excellent communication/presentation skills; verbal and written
- Management of earned media campaigns including thought leadership, product launches, earned-first creative campaigns, and more
- Ability to counsel senior clients and their executives with flawless earned media strategy and creative storytelling
- Manage clients, team resources and deliverables around major campaigns and programs.
- Can integrate earned media strategy seamlessly with digital, social and paid
- Experience in new business development and organic business growth efforts in support of new business pitches
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
[California/Washington] Salary range: $105,000 – $135,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-JP1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
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View allDetroit, Michigan, United States
Manager, Client Experience
We Are Seeking
Weber Shandwick is seeking a Manager (Account Supervisor level) to join our Client Experience team within our Consumer Practice, focused on a major automotive client. This candidate will have account management and media relations experience. Ideally, this candidate has some auto experience as well.
We are open to candidates who can work a hybrid schedule from Detroit or one of our other office locations. This role will report to the Detroit office.
Are you a candidate with a passion for working within a fast-paced, integrated team? Who is familiar with the current media landscape across verticals (consumer, auto, tech), has an interest in the growing creator economy, is in tune with culture, is endlessly curious, and who has proven experience leading teams to execute strategic campaigns? Then this role is for you.
What You Will Be Doing
The Essentials
- Thinking: Has intellectual curiosity, creativity and critical thinking skills; is able to connect the dots and evaluate opportunities strategically to ensure they break through and deliver on client goals.
- Earned-First Storytelling: Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next
- Management: Strong project management skills with the ability to work with team members on work that meets client needs and deadlines. Works well in a fast-paced environment, and thinks one step ahead
- Communication: Speaks, writes and edits succinctly and in a compelling manner
- Client Service: A record of exceptional client service with the ability to counsel and interact effectively with senior management at client organizations
- Interpersonal: Fosters strong working relationships, whether it’s on a team, across geographies or independently
- Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a client-facing email, a strategic deck, a narrative, a recap report – or even an internal chat
- Obsession with Culture: A clear understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences.
Competencies
- Business Acumen– align talent strategies to drive business goals
- Client Service– client focus and ability to build trust and rapport across all levels
- Proactivity – exhibit relentless pursuit for new and innovative talent strategies
- Collaboration– build strong relationships at all levels across the organization
- Critical Thinking– ask probing questions; anticipate and address critical talent gaps and needs
- Conflict Resolution– possess sound judgment and savvy in navigating and resolving complex talent and organizational issues
Basic Qualifications
- Bachelor’s Degree in Marketing, Communications, Public Relations
- 4 to 5 years’ relevant experience
- Media relations experience
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
#LI-RJ1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Detroit, Michigan, United States
Manager, Client Experience
We Are Seeking
Weber Shandwick is seeking a Manager (Account Supervisor level) to join our Client Experience team within our Consumer Practice, focused on a major automotive client. This candidate will have account management and media relations experience. Ideally, this candidate has some auto experience as well.
We are open to candidates who can work a hybrid schedule from Detroit or one of our other office locations. This role will report to the Detroit office.
Are you a candidate with a passion for working within a fast-paced, integrated team? Who is familiar with the current media landscape across verticals (consumer, auto, tech), has an interest in the growing creator economy, is in tune with culture, is endlessly curious, and who has proven experience leading teams to execute strategic campaigns? Then this role is for you.
What You Will Be Doing
The Essentials
- Thinking: Has intellectual curiosity, creativity and critical thinking skills; is able to connect the dots and evaluate opportunities strategically to ensure they break through and deliver on client goals.
- Earned-First Storytelling: Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next
- Management: Strong project management skills with the ability to work with team members on work that meets client needs and deadlines. Works well in a fast-paced environment, and thinks one step ahead
- Communication: Speaks, writes and edits succinctly and in a compelling manner
- Client Service: A record of exceptional client service with the ability to counsel and interact effectively with senior management at client organizations
- Interpersonal: Fosters strong working relationships, whether it’s on a team, across geographies or independently
- Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a client-facing email, a strategic deck, a narrative, a recap report – or even an internal chat
- Obsession with Culture: A clear understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences.
Competencies
- Business Acumen– align talent strategies to drive business goals
- Client Service– client focus and ability to build trust and rapport across all levels
- Proactivity – exhibit relentless pursuit for new and innovative talent strategies
- Collaboration– build strong relationships at all levels across the organization
- Critical Thinking– ask probing questions; anticipate and address critical talent gaps and needs
- Conflict Resolution– possess sound judgment and savvy in navigating and resolving complex talent and organizational issues
Basic Qualifications
- Bachelor’s Degree in Marketing, Communications, Public Relations
- 4 to 5 years’ relevant experience
- Media relations experience
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
#LI-RJ1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
San Francisco, California, United States
Senior Manager, Client Experience
Senior Manager, Client Experience
Job Summary
Weber Shandwick is looking for a Senior Manager, Client Experience, to join our Tech and Corporate practices on the West Coast. The ideal candidate has experience with and a passion for B2B comms, including B2B technology, with strong project and campaign management skills including experience managing workstreams and clients spanning offices and time zones. In addition, the candidate will bring earned media expertise to lead and support workstreams that lean heavily on proactive, creative storytelling.
Responsibilities:
- Serve as a primary day-to-day client contact, provide tactical counsel, manage workflows, lead projects, and anticipate needs of the client and team
- Serve as a key day-to-day player in the fast growing West Coast and North America technology practice in addition to contributing to the strength of the West Coast and North America Corporate practice.
- Lead client communications with supervision from manager and reliably represent agency to both internal and external stakeholders
- Generate story ideas and topic angles, draft media relations materials, and pitch media to land earned coverage
- Track status of account activities and take a lead role in proactively sharing updates with clients
- Assist in account budgeting recommendations and ongoing tracking
- Serve as a role model to team members and delegate tasks as appropriate while still remaining accountable for outcomes
Basic Qualifications:
- BA or BS in communications or related field
- 6-7 years of related communications experience
- Experience in the technology sector, ideally enterprise technology.
- Ability to think critically about account work, ask questions as needed and effectively solve problems
- Exceptional judgment when working with team members, client contacts and partners
- Be a strong hands-on, rubber-meets-road type that can organize projects and operate multi-faceted programs
- Excellent written and verbal communication skills with the ability to effectively communicate with clients and internal team members across multiple levels
- Strong time management skills and attention to detail
- Ability to adapt quickly to changes
- Demonstrates potential to lead multiple accounts and interact with senior level clients
- Desire and ability to work in a fast-paced, entrepreneurial environment; applicant must be a self-starter, with the ability to work independently and interdependently across a diverse organization
- Proficiency in Microsoft Office Suite, online services, and AP style writing is essential
Additional Qualifications:
- Strong oral and written communication skills
- Strong time management skills and attention to detail
- Familiarity with Cision and other PR tools
- Results-oriented
- Team player
- Self-starter who accepts “ownership” of their own work but can also take direction
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
- Medical
- Dental
- Vision
- 401k (with employer match)
- Tuition Reimbursement
- Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
- MyDays – Flexible holiday schedules
- Short-Term Disability
- Paid Employee Family Leave
- Family Building Benefit
[California] Salary range: $89,000 – $105,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
#LI-SK1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.