Vice President, Client Experience

 

Overview

 

Part of The Weber Shandwick Collective, we’re the earned-first global communications agency, led by world-class strategic thinkers and creative activators. We create shared and sustainable value for businesses, people, and society. We energize the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses

 

Our game-changing work is recognized by some of the most prestigious industry awards bodies, and we have won more than 135 Lions at the Cannes Lions International Festival of Creativity. We’re also PRWeek’s 2024 Global Agency of the Year as well as being listed on the Ad Age A-List 2024 and Fast Company’s Most Innovative Companies 2024.

 

More than ever, organizations need to solve for unprecedented challenges born of technology-driven disruption. We fuse global teams grounded in technology, digital innovation and analytics to help clients. As we live in an always-on world, our brand positioning reflects this need to engage with our always-on audience, just as we advise our clients to do. We inspire. We incite. We shape ideas and conversations, and we activate our global reach for local causes and multinational brands alike, and we’re always ready for more problems to solve.

 

Our Values:

 

CURIOSITY – We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions

 

INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias

 

COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made

 

IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, or clients and the world

 

Designation: Associate Project Manager

Location: Bengaluru

 

What will you do?

• Contribute to development of client tactical plans and cross-community implementation activities
• Successfully manage client expectations by ensuring adherence to timelines, budget and quality standards
• Develop initial client communications, key messaging and related materials
• Build client relationships, confidence and trust (at executional level)

You will be a good fit if you…

• Possess 3-4 years’ work experience in a PR agency
• Have industry knowledge – solid understanding of brands in the category of Consumer, Lifestyle, Consumer Tech will be an advantage
• Possess project management capability and business acumen
• Are good at networking, negotiation, coordination and possess organization abilities. 
• Are an analytical thinker and have the ability to formulate insights

Note from the team

At IPG we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

 Personal data held by IPG relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

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POSITION: Health Portfolio Lead (SVP/EVP), Corporate Healthcare, Health Policy & Public Affairs

PRACTICE: Health

LOCATION: Brussels

 

A little bit about us in Health

It’s never been a more challenging and exciting time to work in health communications. Artificial intelligence, data-driven insights and tangible tech solutions are all being used to communicate with a public – including patients, healthcare professionals and media – who are more engaged than ever before. At Weber Shandwick, we’ve always been on the front foot when it comes to innovation within the industry. We delve deeper to deliver genuine impact, empowering audiences to manage their own health whilst meeting business objectives for our clients.

It’s no surprise that big changes call for bold approaches. While Health is a serious business, campaigns can still be engaging and inspiring! Our diverse team is known for bringing science to life through digital innovation and multi-platform creative work. We handpick the best talent in the industry to include not only science communicators, but also specialists in strategy and planning, health analytics & digital experts, award-winning creatives, media experts & corporate & public affairs specialists to name but a few, to help our clients seamlessly navigate the ever-changing landscape. At Weber Shandwick, we push boundaries in health to deliver meaningful and industry leading inclusion offerings such as the Weber Shandwick Women’s Health and Health Equity initiatives.

Role Summary

We are looking for a Health Portfolio Lead (SVP/EVP) to lead our impressive Health team in Brussels. You will lead a team of EU & Global health communications and policy specialists whilst also building on the success of WS in corporate healthcare; to expand and propel the business forward. As part of this, we are looking for a candidate who can bring fresh thinking, new business opportunities and prospects in pharma and health and a proven track record in securing new business.

Your primary responsibility is to lead and manage the client portfolio, including large pharmaceutical and biotech companies, patient advocacy groups and medical societies. You will be the senior point of contact for clients, understanding their needs, and translating them into effective integrated communications and advocacy strategies. As a leader, you are responsible for maintaining client satisfaction, managing client relationships, and ensuring that projects are executed in alignment with the clients’ expectations & goals. 

The Health Portfolio Lead will also take charge of resource allocation for their clients, taking into account the budgets & the required skill sets working in close collaboration with the expertise leads. This involves understanding the expertise required for each project and communicating these needs to the appropriate expertise leads. 

 

New Business & Growth Responsibility  

The Health Portfolio Lead will be responsible for expanding the services offered to existing clients. You will identify opportunities for upselling and cross-selling additional services (from our expertise) that align with the clients’ evolving needs. By maintaining a deep understanding of our clients’ industries and challenges, you can proactively propose innovative strategies that showcase WS Brussels’ value and expertise. 

 

CLIENT AND WORK:  

• Client Portfolio Leadership: Leads and assumes responsibility for their portfolio ensuring client-centric approach in all aspects. Maintains a deep understanding of the accounts (and their needs) within the portfolio.    

• Strategic Advisor: Serves as trusted advisor to senior clients within their portfolio. Internally, plays a role as the go-to for industry knowledge for WS Brussels, EMEA and The Weber Shandwick Collective.  

• Resourcing: Enables high-quality client deliverables by effectively collaborating with Expertise Leads and ensure that client accounts are staffed with the right people. 

• Portfolio P&L: Is responsible for the portfolio P&L with a growth mindset

 

LEADERSHIP AND TALENT DEVELOPMENT:  

• Reporting lines: Reports to the Head of Client. Manages account leads & portfolio team members.  You will also partner closely with our President of Health EMEA and senior management across the broader EMEA health & corporate business as well as developing close relationships with health & corporate leads in both Brussels and across other EMEA offices to navigate additional business opportunities and help drive new business into Brussels.

• People Management: Provides coaching, line management, feedback, and support to team members in their portfolio, ensuring people goals are aligned with the portfolio’s’ business strategy. 

• Talent Acquisition & Hiring: Leads Talent Acquisition as main hiring manager for the health portfolio in collaboration with Head of Expertise (ad hoc) and People team. 

 

GROWTH AND BUSINESS DEVELOPMENT:  

• Growth & New Business: Drives the growth strategy for their portfolio in collaboration with agency leadership – actively seeks to grow portfolio through organic & proactive new business initiatives, activating own network of contacts in the industry.

• Organic growth: Demonstrates a sound understanding of our different areas of expertise, how these can be deployed to solve clients’ business challenges and creates opportunities for organic growth & synergies. 

• Financial acumen: Collaborates with agency leadership to meet the portfolio’s financials goals and profitability targets.  

• Industry knowledge: Advances industry/sector leadership and drives agency reputation through thought leadership, marketing and new business initiatives. 

 

BUSINESS ACUMEN:  

• Market Understanding:  Maintain a deep understanding of industry dynamics, agency competitive landscape, and emerging trends within each expertise, guiding strategic decisions for client portfolio. 

 

What do we offer?

Weber Shandwick Brussels offers invaluable opportunities for enthusiastic and driven individuals to grow as Public Affairs professionals. We offer a competitive salary with excellent benefits (mobile phone, group insurance, hospitalization & extra medical costs insurance, a representation allowance, lunch vouchers), 20 days annual leave + 10 days extra legal holidays, and flexible working (including up to 6 weeks working from abroad).

We are a global company so we offer the advantages of a big firm, including leading-edge AI and analytics tools and the resources to invest in your personal and professional growth. But, at our heart, we still have the spirit of the small company we used to be: entrepreneurial, ambitious, fun. We are known for our imaginative and powerful campaigns that drive policy change, great client relations, collaboration, and teamwork – and our success is down to our amazing people. We look for original thinkers, who are passionate about policy and politics, and have a point of view, those who are constantly curious, commercially-driven, deliver to a high standard, and are keen to contribute to our success. 

 

About us

Weber Shandwick is a leading global communications network that delivers next-generation solutions to brands, businesses, and organizations in major markets around the world. Led by world-class strategic and creative thinkers and activators, we have won some of the most prestigious awards in the industry. The Weber Shandwick Collective is part of the wider Interpublic Group.

With over 15 different nationalities in the office, Weber Shandwick Brussels truly represents the heart of Europe. We’re lucky to attract some of the best minds in PA, PR & Comms. At Weber Shandwick, you can be yourself and own your impact. We encourage an inclusive work environment where being authentic, caring for each other, and being entrepreneurial is part of our core values. We foster a culture of growth and collaboration, we celebrate the hard work we do, and we care for each other’s wellbeing while doing it. Come work with us and be a part of shaping culture.

 

Note from the Talent Acquisition Team

Weber Shandwick is an Equal Opportunities Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status. We make our careers website accessible to all users, if you need accommodation to participate in the application process, please let your Recruiter know. We got you!

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Who is Weber Shandwick? 

We create cultural value and help brands navigate the ever-changing age of earned: an age where consumers actively say no to advertising; an age where everyone is an influencer that can make or break your brand; an age where content can be turned into commercial opportunity. Our talented team builds brands by finding connection points in the real world. We energise the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses e.g. HSBC, Ikea, Unilever, eBay, Tinder, and Pinterest to name a few.  

We earn affection, attention, affinity and purchase by delivering value to people around the world, with deep specialisms across food & drink, travel & tourism, consumer tech, consumer health, automotive, sports sponsorship, entertainment & lifestyle and energy. We are known for:

• Develop data driven insights and strategies to drive measurable impact
• Creating impactful creative campaigns that tap into culture
• Creating channel and platform agnostic campaigns that grow organically
• Delivering integrated campaigns that are earned-first but deliver for paid and owned

 

A snapshot of the role:

Weber Shandwick is looking for a talented Senior Associate (Senior Account Executive-equivalent) who wants to be part of the Corporate Enterprise practice in our London office. The practice is made up of a smart, dedicated and fun team with expertise spanning Corporate Reputation, Public Affairs, Crisis &Issues, Sustainability, Social Impact and B2B.

The ideal candidate will be curious, ambitious, proactive and friendly. The role offers a portfolio of well-known global brands, as well as work on integrated campaigns involving earned media, strategy, creative, analytics and digital specialists. You’ll be instrumental in managing the day-to-day running of accounts, pitching to the media and securing coverage, and overseeing research and campaign reporting.

 

What you’ll be doing:

• Support delivery of an exceptional client experience by leading in the development of status reports, materials trackers, media trackers, conference/event trackers and managing logistics for client/team meetings
• Supporting the development of media/campaign strategies and providing knowledgeable recommendations
• Media pitching
• Collaborate with specialist practitioners within the practice and throughout the wider London office to support the delivery of integrated communications campaigns
• Oversee media research and the development of targeted media lists (top-tier, trade, specialist areas)
• Oversee research and development of media audits
• Oversee accurate and timely media monitoring and campaign results reports
• Develop media materials (press releases, pitch emails, reporter backgrounders, social media posts) with minimal oversight
• Stay on top of industry news, trends and influencers in specific industries and be able to link these to your client’s objectives
• Attend and lead sections of client meetings and/or teleconferences, overseeing the accurate capturing of meeting notes/actions
• Project management, leading event logistics and liaising with suppliers (e.g. production companies)

 

Ideal experience required:

• A minimum of two years’ experience in Corporate/B2B PR or marketing, ideally three
• An interest in the complex world of Corporate and B2B comms – in fact, an interest in the world full stop. The Corporate Enterprise team is an incredibly curious one, with interests spanning tech, sustainability, education, politics and more. We use this to bring a fresh perspective, helping tell client stories through the lens of so many other industries
• An understanding and proficiency in both media relations and the delivery of an exceptional client experience
• A strong roster of journalist contacts within corporate, B2B  and vertical sector beats at titles covering international, national and trade/vertical sector publications
• Experience using standard PR tools (e.g. ResponseSource, Cision, Gorkana)
• Be an excellent communicator and possess exceptional writing skills, particularly the ability to digest complex information and turn it into compelling, understandable written copy
• A proactive approach to identifying opportunities for the client, practice and team
• Experience leading campaigns and being a day-to-day first point of contact for clients, with a track record of providing sound recommendations
• A proven ability to manage projects to deadline
• Experience mentoring and managing team members effectively
• Attentive to detail and quality
• Fluency in Microsoft programs and digital/social media platforms, tools and solutions

 

Who are we:   

Weber Shandwick is a leading global communications network that delivers next-generation solutions to brands, businesses, and organisations in major markets around the world. Led by world-class strategic and creative thinkers and activators, we have won some of the most prestigious awards in the industry.  

The firm has earned more than 135 Lions at the Cannes Lions International Festival of Creativity. Weber Shandwick was named to Ad Age’s Agency A-List in 2020 and Best Places to Work in 2019. Weber Shandwick was also honored as PRovoke’s Global Agency of the Decade in 2020 and PRWeek’s Global Agency of the Year in 2015, 2016, 2017, and 2018.  

Data-led, with earned ideas at the core, the agency deploys leading and emerging technologies to inform strategy, develop critical insights and heighten impact across sectors and speciality areas, including brand and B2B marketing, healthcare marketing, change management, employee engagement, corporate reputation, crisis management, data and analytics, technology, public affairs, social impact and financial communications.  

Weber Shandwick is part of the Interpublic Group. Check out more about the team, the work, and what it’s like to work at Weber Shandwick here .

At Weber Shandwick we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. 

 

Our Values and Behaviors:  

Curiosity, inclusion, courage, impact. Our work and our culture are shaped by our values:  

• CURIOSITY: We cultivate curiosity and challenge convention. Because solving any problem begins with asking the right questions
• INCLUSION: We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias 
• COURAGE: We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made  
• IMPACT: We strive to make a meaningful difference in everything we do. Because we owe it to our people, our clients, and the world 

 

What’s in it for you:  

• JUICE – Our flexible working model 
• 25 days annual leave + birthday and festive period off 
• Personal pension plan
• Early finish Fridays 
• Cycle to work scheme 
• Private dental insurance 
• Gym discounts 
• Health cash plan  
• Group life assurance
• Group income protection
• Flexible life insurance 
• Critical illness insurance 
• Buy & sell Holiday 
• Private pension plan 
• Travel Insurance 
• Private medical 

 

The office:  

We are super excited to show off our new agile office with:  

• A range of small, medium, and large meeting rooms whether you are taking an important call or need a war room for that big pitch 
• Hot desk with dual screens in your team section or with the project team 
• Join us in the library for a bit of peace and quiet 
• Use our break-out areas for an informal meeting or just to catch up
• Take advantage of our café and the great hall to grab a bite to eat with your favourite people 
• Get some fresh air and some Vitamin D on our roof terrace 
• Leave your stuff in your personalised digital locker….with a charger 
• Give in to your hunger and explore Eataly on the ground floor or venture to the amazing Spitalfields market where you are spoilt for choice! 

 

Useful links: 

UK Website  

LinkedIn Life Page 

Office Video  

LinkedIn Company Page  

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