Manager/ Sr Manager, Client Experience (Corporate, Public Relations)

Hong Kong SAR

Published

01/11/2024

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Weber Shandwick is one of the world’s leading global communications and marketing solutions firms with offices in 79 cities and a network extending to 120 cities on 6 continents. In the Asia Pacific region we have 15 owned with affiliates and representative firms in other locales – spanning Greater China, Japan and Korea, India and Southeast Asia. Our heritage in Asia Pacific stretches back more than 60 years.

 

Weber Shandwick was named Asia-Pacific PR Consultancy of the Year 2015, 2017, 2019 and 2020 by PR Awards Asia, the ICCO Regional Network of the Year Asia Pacific in 2015, 2017, 2018 and 2019, Asia-Pacific Consultancy of the Year 2017 and 2019 by Provoke and Regional Network of the Year in 2014, 2015, 2016, 2017 & 2018 by Public Affairs Asia. We were also named PRWeek Purpose Awards Agency of the Year 2020 and 2021, Global PR Agency of the Decade at the 2020 Global Sabre Awards by Provoke Media.

 

About the Opportunity:

We are looking for an inspiring individual as a Manager/ Senior Manager in Weber Shandwick Hong Kong. As a PR practitioner, you are the strategic partner and trusted advisor to clients by helping them address business imperatives or issues with the right communications solutions. Champion a superlative client experience and working closely with the team to develop breakthrough ideas, innovative programs and executional excellence. Advocate the agency’s full breadth of capabilities and expertise across today’s digitally led media landscape.

 

Responsibilities:

  • Develop and manage integrated campaigns for corporate clients and be seen as a strategic leader by clients, driving the success of client programs from start to finish with passion and executional excellence
  • Actively cultivate and nurture client relationships to build trust, long-term partnership and client satisfaction
  • Communicate and collaborate with colleagues across departments and skill sets to deliver as one team to craft best in class content and media materials
  • Understand and have established connections to top-tier business and international media and be able to identify and familiarize with key trade editors and correspondents
  • Actively seek integrated solutions for the client’s business, particularly digital and social
  • Provide guidance and mentorship to junior team members while fostering a cohesive team spirit

 

Personal Profile

  • Bachelor’s degree or above in Business, Communications, Journalism, Public Relations or Translation
  • 5 years of solid working experience in communication industry
  • Seasoned media relations skills; Experience working with regional and global media
  • High proficiency in spoken and written English and Chinese (Cantonese and Mandarin)
  • A solution provider with strategic mindset and strong analytical skills
  • A team player
  • Proficiency in Microsoft Office applications, social media landscape and digital applications
  • Resourceful, creative and willing to go extra miles to achieve greater outcome
  • Mature, positive with can-do attitude, able to work under pressure

 

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.

#LI-ST1

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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Hong Kong SAR

Senior Associate (Medical Education & Events Planning)

Weber Shandwick is a leading global communications network that delivers next-generation solutions to brands, businesses and organizations in major markets around the world. In the Asia Pacific region, we have 17 owned offices with affiliates and representative firms in other locales – spanning Greater China, Japan and Korea, India and Southeast Asia. Our heritage in Asia Pacific stretches back more than 60 years.

 

Led by world-class strategic and creative thinkers and activators, we have won some of the most prestigious awards in the industry. Recent accolades include #1 on PRovoke Global’s Creative Index (2021, 2022), Fast Company’s Best Workplaces for Innovators (2023), Most awarded PR agency at Cannes (2023), and The Gold Standard Award for Regional Network of the Year, Asia Pacific (2023).

 

ABOUT THE ROLE

Our team is seeking a Senior Associate, Healthcare/Medical Communications, for our growing healthcare practice.

 

We are looking for someone who has a healthcare/medical/scientific educational background and expertise who is knowledgeable in dealing with healthcare professionals and passionate about making a difference in the lives of patients living with various diseases and conditions.

 

As a Senior Associate, you are an excellent team player and juniors look up to you for counsel, guidance and collaboration!

 

You are creative, committed, in addition to serving as a key client contact. You will help develop and implement engagement campaigns for a variety of healthcare clients, including pharmaceutical companies, hospitals and health systems.

 

RESPONSIBILITIES:

  • Support account team implementation of agreed upon programs ensuring quality standards are met and desired results are delivered on-budget.
  • Bring your healthcare/medical/scientific training and knowledge to assist and contribute to the development of clients plans, program recommendations, and budgets, generating recommendations and creating presentations
  • Managing client relationships on a day-to-day basis and implementing program activity in conjunction with team members
  • Partner with senior team leaders to successfully project manage, including development and updating of tools to ensure all activities are moving forward and tracking against deadlines.
  • Develop a range of content and materials including medical/scientific communications for healthcare professionals, white papers, media materials, key message documents, presentations, social media content, etc.
  • Proactively generate new ideas and opportunities to ensure client program success
  • Prepare timely team and client updates on all stages of project processes; prepare accurate and thorough conference call or client meeting recaps
  • Set and meet campaign measurement and evaluation criteria.
  • Assist in financial management for clients, including development of invoices and activity reports.
  • Successfully grow existing accounts by fostering client relationship, and proactively serve up opportunistic concepts

 

What We Are Looking For:

You will be a strong team player with excellent writing and communications skills and an ability to translate client needs into a range of communications content and project plans. You should have a background in medical/scientific/healthcare communications. Previous work for a communications agency and experience leading digital program elements will be a plus.

 

Additionally, to be a successful candidate, you will be/have:

  • A scientific/health/medical-related degree
  • 2-3 years’ experience in healthcare sector/medical communications or at a public relations agency or corporate in-house role in healthcare;
  • Proven track record working with healthcare professionals;
  • An understanding of the relationship between traditional public relations and the use of current online/digital technology and social media;
  • Solid working knowledge of key online/offline influencers/journalists in the healthcare space;
  • budgeting and financial management skills;
  • Experience with measurement and evaluation driven marketing/communications initiatives; and Strong presentation skills, poise and professionalism.
  • Equal Employment Opportunity

 

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Recruiting Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Singapore

Senior Manager (Medical Education & Events Planning)

Weber Shandwick is a leading global communications network that delivers next-generation solutions to brands, businesses and organizations in major markets around the world. In the Asia Pacific region, we have 17 owned offices with affiliates and representative firms in other locales – spanning Greater China, Japan and Korea, India and Southeast Asia. Our heritage in Asia Pacific stretches back more than 60 years.

 

Led by world-class strategic and creative thinkers and activators, we have won some of the most prestigious awards in the industry. Recent accolades include #1 on PRovoke Global’s Creative Index (2021, 2022), Fast Company’s Best Workplaces for Innovators (2023), Most awarded PR agency at Cannes (2023), and The Gold Standard Award for Regional Network of the Year, Asia Pacific (2023).

 

ABOUT THE ROLE

Senior Manager is responsible for all aspects of a client relationship and account team. They must supervise multiple projects and team members. Other responsibilities include recommending programs and activities coordinating with client’s goals, effectively delegating projects, offering counsel to team members and allocating agency resources to match client budgets. Senior Managers are also more engaged with business development, strategic program planning and the development of creative concepts.

 

This is a varied role overseeing the development and delivery of a broad range of medical education and communications projects and events. You will lead a full range of activities, including managing event logistics and production, faculty identification and management, and delivering educational materials and publications. You implement a variety of small- and large-scale events according to strategic priorities developed with the client.

 

As a leading member of the healthcare team, familiarity and comfort with healthcare content is essential to drive value to our pharmaceutical and non-profit healthcare clients.

 

RESPONSIBILITIES:

Client

  • Keep client programs on schedule and ensure all deadliness are met
  • Structure long term plans and program recommendations for clients
  • Earn the confidence of mid-to-senior level client contacts and other executives within a client’s organization
  • Plan and implement programs; forecast and manage budgets, profitability and receivables for new and existing clients
  • Proactively handle client problems quickly and adeptly
  • Serve as senior contact for client
  • Contribute to and promote business development by counseling clients
  • Develop and deliver client presentations

 

New Business Development

  • Actively participate in new business initiatives including taking a lead role in research and scoping of new business opportunities as needed
  • Generate new business from existing clients and new clients by developing programs, making credentials presentations, presenting programme recommendations, and pursuing new business leads

 

Events

  • Provide high-level strategic counsel on event objectives, content and implementation
  • Lead client relationships covering a range of virtual, hybrid or face-to-face events in the Asia Pacific and beyond
  • Oversee the design and implementation of multiple events simultaneously with the team
  • Ensure meticulous and rigorous compliance with all financial, regulatory and legal requirements
  • Drive the development of appropriate strategies and programs to meet client objectives
  • Know the industry’s issues that directly and indirectly affect the client

 

Writing

  • Work with administration and staff to generate letters of agreement, contracts and strategic project plans for current and new clients
  • Accountable for quality control and final review of all letters, memos, meeting reports, and client materials
  • Able to conceive and scope editorial projects, and brief team on direction, objectives and content

 

Team Management

  • Act as key contact for internal account staff to address issues
  • Make account assignments
  • Train and motivate team members
  • Manage account staff group profitability
  • Conduct performance reviews
  • Create opportunities for team members to enhance growth with agency
  • Strategically evaluate contributor’s strengths and assemble team accordingly
  • Make recommendations regarding salary increases, promotions, etc
  • Track team results against client’s goals
  • Attend account reviews and staff meetings – provide ongoing communications and feedback
  • Ensure account team members adhere to agency time reporting and financial guidelines
  • Participate in systems improvement
  • Involved in staffing of team including reviewing resumes and interviewing candidates

 

Administrative Support

  • Negotiate fees with clients/prospective clients
  • Manage the time spent by each team member to ensure the team is on budget
  • Create accurate budget estimates for client for long-term and short-term programs
  • Monitor group budgeting and revisions in a timely manner
  • Track/enter time in a precise and timely manner
  • Perform other administrative tasks as assigned

 

PERSON PROFILE

  • At least 7+ years of professional events experience, comfortable with the scientific nature of our work.
  • Scientific/medical/health-related Bachelor’s Degree or higher desirable.
  • Ability to successfully present program recommendations, and establish relationships with senior clients as a trusted advisor
  • Possesses superb execution and management skills: specifically, the ability to allocate resources effectively, structure teams and deliver programs with excellence.
  • Has experienced in managing and grooming junior staff, advising senior clients and being responsible for delivery of programs on time, and on budget with superior results
  • Has a deep background and proven ability to create and manage large events and communications projects

 

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Seoul, South Korea

Manager - Sr.Manager, Client Experience, Tech

We are seeking a skilled Manager, with min 5 years experience in tech communications to join our dynamic team in Seoul. The successful candidate will be responsible for managing client accounts, developing and executing communication strategies, and building strong relationships with key stakeholders. Our team in Korea work with some of the largest international and local businesses and this is a great opportunity for someone wanting to get more experience working on large-scale global communications projects with global stakeholders.

Responsibilities:

Media and Communications

  • Develop and implement strategic communication plans that align with clients’ business objectives
  • Responsible for handling issues and crisis management for clients
  • Manage all aspects of client projects, including timelines, budgets, and deliverables
  • Act as key contact for internal account staff to address issues and queries
  • Train and motivate team members
  • Manage account staff group profitability
  • Contribute to performance reviews
  • Create opportunities for team members to enhance growth with agency
  • Attend account reviews and staff meetings – provide ongoing communications and feedback
  • Ensure account team members adhere to agency time reporting and financial guidelines
  • Involved in staffing of team including reviewing resumes and interviewing candidates and product of client
  • Deal with the crisis and major issue management

 

Client 

  • Serve as the primary day-to-day point of contact for assigned client accounts
  • Keep client programs on schedule and ensure all deadliness are met
  • Earn the confidence of mid-to-senior level client contacts and other executives with a client’s organization
  • Plan and implement programs; forecast and manage budgets, profitability and receivables for new and existing clients
  • Proactively handle client problems quickly and adeptly
  • Contribute to and promote business development by counseling clients
  • Develop and deliver client presentations
  • Actively participate in new business initiatives including taking a lead role in research and scoping of new business opportunities as requested.
  • Generate new business from existing clients and new clients by developing programs, making credentials presentations, presenting program recommendations and pursuing new business leads

Team Management

  • Act as key contact for internal account staff to address issues and queries
  • Train and motivate team members
  • Manage account staff group profitability
  • Contribute to performance reviews
  • Create opportunities for team members to enhance growth with agency
  • Attend account reviews and staff meetings – provide ongoing communications and feedback
  • Ensure account team members adhere to agency time reporting and financial guidelines
  • Involved in staffing of team including reviewing resumes and interviewing candidates and product of client
  • Deal with the crisis and major issue management

 

Qualifications:

  • Bachelor’s degree in Communications, Public Relations, Marketing, or a related field
  • 5-8 years of experience in PR account management, preferably in corporate communications
  • Proven ability to develop and execute strategic communication plans
  • Strong relationship-building skills, with the ability to build and maintain relationships with key stakeholders
  • Knowledge of media relations and experience pitching to journalists
  • Ability to work independently and as part of a team in a fast-paced environment
  • Exceptional presentation and communication skills that bring your ideas to life through explanations that engage and excite internal and external audiences
  • Flawless attention to detail with a proven ability to manage full project lifecycles from brief to delivery and measurement
  • Enthusiasm for strategic planning, creative ideation, new business development and long-term client partnerships
  • Understand the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next
  • A team player who can collaborate with a range of people to devise the best approach to the work in hand and bring your team along with you throughout the journey
  • Fluency in English and Korean is essential
  • Immediate availability is preferred
  • Proficiency in MS Office and PR software tools
  • Strong project management skills, with the ability to manage multiple projects simultaneously

 

#LI-YL1

 

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.

 

 

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.